Knowledge Base Software That Reduces Tickets by 80% in 60 Days
24/7 Self Help For Customers Or Secure Access By Employees
No credit card required.
Create a knowledge base
Use a template or start from scratch
Customize your template
Import files, docs & more
Set your objective and identify your target audience. Start creating a visually-appealing and information-rich online knowledge platform for your business.
You can build it from scratch or use one of our templates to get started. Sign up by filling your details. Kick-start the process by placing content effortlessly in the template.
Brand it with your logo and color scheme to give a professional appearance to your knowledge base. Package your content beautifully.
Easily import word docs, PDFs and more into your knowledge base with a single click. You can also add images and videos to make it interesting and engaging.
It’s time to publish it finally. Just a bit of a final touch up and voila, your knowledge base is ready to take off.
Design beautiful knowledge bases using branding features and pre-made templates, or customize fully with CSS and HTML. Configure 100+ settings for common tasks like single sign-on, security and more. Integrate with popular tools such as Google Analytics, Wufoo and more.
Deliver delightful customer experiences across channels. Our knowledge base connects seamlessly with ProProfs Live Chat, Help Desk, and Survey so you can offer amazing support and build memorable customer service experiences.
Modern knowledge base software helps you create both public and private knowledge base depending on your target audience. You can keep the knowledge base public for customer-self service or allow access to only internal employees using password and privacy controls.
Online knowledge base software provides instant, 24x7 support to customers. It empowers them to seek help anytime they need, without using frustration-inducing routes of calls and emails. As customers become self-reliant, they are less likely to contact your support team for common issues.
Agents need information at their fingertips to be able to answer customer questions right when they arise. With simple knowledge base software, your customer support staff will always have access to the most updated information. They can leverage that knowledge to cater to customer requests, make informed decisions, and deliver delightful customer support experiences.
Knowledge base software provides a shared space where employees can collaborate over ideas and exchange information. It allows you to assign roles and define the permissions of different individuals and groups, giving them complete clarity about what they are supposed to do.
New employees need constant support to get familiar with an organization and meet work expectations. Online knowledge base software brings them up to speed with your company’s culture and work dynamics. It provides new hires with centralized access to critical information related to your products and services, company policies, employee data, work processes, and much more. This allows them to learn conveniently at their own pace and become self-reliant right from day one.
If you opt to make a public knowledge base (we also support private & secure knowledge base), you can make it SEO-friendly with a single click and get additional customers, leads & traffic. We've designed ProProfs such that when SEO settings are enabled it shows up on top of search engines, driving more visibility to your brand. Experience the industry's most powerful SEO capabilities in a knowledge base.
No credit card required.
Customer support agents have a lot on their plates that can impact the issue resolution time. Knowledge base software equips your support agents with all the assistance they need to solve customer problems quickly.
Your sales team is always on the frontline, capturing and converting prospects into customers. Knowledge base software provides them with instant access to client information and sales processes, so they can make the right pitches and sell confidently.
HR professionals are always on the move – hiring and inducting new hires, managing employee records, etc. A knowledge base tool can centralize all important HR processes, making work more streamlined for your HR team.
Call center operators have to deal with a rush of calls every single day while keeping the resolution time to a minimum. With the right knowledge base software, call center operators have all the necessary information at their fingertips. This helps them answer calls confidently without making your customers wait.
If your IT team is constantly struggling to resolve support issues raised by employees, then a knowledge base tool can prove to be immensely helpful. It arms your IT team with step-by-step guides and troubleshooting tips, enabling them to fix issues faster.
Technical support teams often have a hard time dealing with customer issues of varying complexity. Knowledge base software relieves them from the tedious task of sifting through multiple files and helps them solve customer problems with ease.
For all skill levels. No software download or HTML skills needed
View and access knowledge base on laptops, tablets, or smartphones, anywhere.
Create a knowledge base that is optimized for search engines.
Brand your help site with customized fonts, colors, logos, and more.
Keep your knowledge base secure with password and privacy controls.
Translate content in over 90 languages and serve a diverse customer base.
ProProfs throws up answers instantly with its Google-like search engine.
Centrally access company documents, manuals & more easily with knowledge base.
Learn what users are searching for, failed searches, and improvement areas.
To choose the best knowledge base software, look for these 3 key features:
Assign specific roles to individual users or different teams and let them work collectively to build your knowledge base content.
Set rules to restrict or allow access to a page or folder. Save the rules and use them across multiple sites.
Unlock detailed insights into article performance, search patterns, and author activities.
ProProfs Knowledge Base is a simple tool packed with powerful features that work together to help you create a public and private knowledge base, manuals, documentation, and much more. It is easy to set up and requires no coding skills or specialized training. Robust integrations with leading tools and a solid support system are other striking features that give this tool a competitive edge.
Knowledge base software is designed to make problem-solving easier for your customers and employees. It allows customers to solve basic issues on their own, significantly reducing your ticket volume. The tool also aids internal team collaboration, knowledge sharing, and employee onboarding.
An ideal knowledge base should include detailed articles on important topics, well-structured FAQs, product or service information, troubleshooting tips, video tutorials, how-to guides, and a community forum.