ProProfs Editorial Team, Author at Knowledgebase Blog

Articles by ProProfs Editorial Team

Last modified: August 28, 2025

How to Create a Step-by-Step Guide for Business Processes & Documentation

When I launched my first product, I quickly realized something: businesses don’t just buy solutions, they need clear guidance on how to use them. Early on, I assumed a quick demo or a few emails would be enough to get customers and employees on board. I was wrong. Without a simple, step-by-step guide, adoption stalled,...

Last modified: September 11, 2025

10 Best Manual Creator Software: Build Clear & Interactive User Guides

What’s the difference between helping your users and overwhelming them? It’s finding the right user manual creator software to help you write manuals that answer user queries instantly. After 10+ years of helping teams across industries streamline their support documentation, I’ve seen how critical well-crafted manuals are, especially when scaling fast or launching complex products....

Last modified: September 11, 2025

How to Create a Technical Specification Document (With Templates)

With the number of processes and teams involved in any project, there is always the fear of miscommunication, scope creep, and security lapses. A technical specification document helps break down the silos and promote better visibility into the process. But how? At its core, the Technical Specification guide acts as a comprehensive roadmap to provide...

Last modified: September 11, 2025

How to Create Sales Documentation: Types, Examples & Best Practices

In the sales world, the ability to quickly harness and communicate critical information can be the difference between closing a deal and missing an opportunity. This is where sales documentation can help. According to a Forrester report, 97% of organizations had minimal digital document processes, leading to inconsistent messaging across sales teams and the loss...

Last modified: September 12, 2025

10 Best Software Documentation Tools to Simplify Writing in 2025

Why are free software documentation tools so popular? They help reduce the learning curve associated with new or complex projects, ensure consistency across multiple team inputs, and maintain up-to-date support material within a budget. Effective software documentation is more than just a helpful guide—it’s an essential component that ensures projects run smoothly and are accessible...

Last modified: September 11, 2025

10 Best Online Documentation Tools for 2025: Comparison & How to Choose

After years in customer service, I’ve seen it happen time and again—when knowledge isn’t organized, it’s as good as gone. This can lead to endless frustrations and redundant work. Online documentation tools can solve this by helping you create help content that enables self-service and better product usage. However, choosing the perfect tool can be...

Last modified: September 12, 2025

How to Write Knowledge Base Articles That Your Customers & Teams Love

A while back, I got an email from a frustrated customer asking a question I’d answered at least ten times that week. That’s when it hit me: I was just wasting valuable time. So, I sat down and learned how to write a knowledge base article. It wasn’t perfect, but it worked. Fast forward to...

Last modified: September 17, 2025

Top 11 Best Employee Onboarding Software in 2025

Employee onboarding software has revolutionized the onboarding process by ensuring new hires have a seamless and engaging introduction to their new roles, reducing the burden on HR teams. By providing structured workflows, automated task management, and centralized access to resources, onboarding software solves common onboarding challenges, ensuring new employees are well-prepared and integrated into...

Last modified: September 28, 2025

10 Best Knowledge Sharing Software Platforms & How to Choose

Knowledge sharing platforms are indispensable for organizations seeking to enhance collaboration, streamline information management, and foster continuous learning. Deloitte has found that companies with effective knowledge sharing programs had a 34% higher productivity rate than those without such programs. Over the years, I’ve seen knowledge sharing tools help organizations unlock the full potential of their...

Last modified: September 11, 2025

How to Create a Knowledge Base Your User Will Love: A Step-by-Step Guide

I’ve built and scaled multiple businesses, and if there’s one thing I’ve learned about growth—it’s that answering the same questions over and over is a productivity killer. That’s exactly why creating a knowledge base is a no-brainer. It’s one of the smartest moves you can make to reduce support workload, empower users, and build a...