Recent Articles

Knowledge Management Process – Everything You Need to Know

Knowledge is a strategic asset that shapes every decision and strategy a business undertakes in its lifetime.  When managed well, knowledge can bring astounding results in the form of increased productivity, team collaboration, and innovation. On the contrary, inadequate knowledge management can jeopardize your growth.  A well-defined knowledge management process is all you need to...
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Top 15 Knowledge Management Software & Tools for 2024

Welcome to the world of knowledge management!  They say knowledge is power, but without proper management, it can become a burden.  Picture this: your company’s valuable information is scattered across emails, Word docs, and Google Drive and is growing exponentially as your business expands. Forget about leveraging this information for business growth, employees even struggle...
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Explicit Knowledge: Definition, Examples, Benefits & More!

Successful businesses have one thing in common – they know how to optimally capture, retain, and utilize employees’ knowledge to achieve transformational growth.  While tacit knowledge held by employees is difficult to capture, explicit knowledge can be effortlessly recorded, documented, and shared. This knowledge exists in multiple formats such as manuals, books, how-to videos, knowledge...
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How to Impart Product Knowledge Training to Your Employees

Take products in any industry, and you will find they are almost identical, with just a few minor differences.  With such similar products, convincing customers that your product offers unparalleled value and can help them solve real problems is an uphill battle. Such convincing demands more than just customer service skills or shiny marketing campaigns....
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Knowledge Management Portal: A Comprehensive Guide

A lot goes into running a company. Training and assisting new employees can be time-consuming and cumbersome in the midst of everything else that requires your attention.  Every organization desires the path of least resistance when it comes to its workflows because they understand this helps employees to be their productive best every day.  To...
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10 Best Knowledge Sharing Platforms for 2024

In the age of information overload, sharing knowledge while collaborating effectively is like finding a needle in a haystack. This is due to the ever-increasing complexity of industries and the rapid proliferation of information. Knowledge sharing platforms can fix this problem, making finding the correct information in a company easy. They help you streamline sharing...
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Tribal Knowledge: A Comprehensive Guide

When you list the challenges your business faces, recording every bit of information that exists within the company is probably one of the top rankers.  It goes without saying that it is not possible to record all the wisdom your employees have gained over a period of time.  A lot of information only exists with...
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How to Create a Knowledge Base in 8 Easy Steps

Customer support is complex as today’s customers are demanding, empowered, and impatient, so businesses are rethinking their existing strategies. The best effort you can put in is to create a knowledge base that can serve as a viable solution to give 24×7 self-help support to your customers. “By creating a knowledge base that effectively informs...
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10 Benefits of Knowledge Management for Your Business

In today’s fast lane, businesses strive to retain talent and improve employee efficiency, and knowledge management helps to achieve this goal.  On the other hand, the lack of a centralized knowledge management system creates gaps in knowledge, degrading the quality of deliverables and overall business performance.  By implementing effective knowledge management, around 70% of companies...
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Internal Communications: Top 10 Benefits, Best Practices & Tools

“Like a human being, a company has to have an internal communication mechanism, a nervous system, to coordinate its actions.” – Bill Gates. How many times have you struggled with information in silos, lack of collaboration, low team participation, or dropping productivity levels?  We’re guessing fairly often. But what is causing this, and what can...
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