Recent Articles

What is Tacit Knowledge: Importance, Benefits & Examples

In the bustling business world, where every company is striving to succeed, there is a silent superpower at play—an invisible force that holds the potential to propel businesses to extraordinary heights.  It’s called tacit knowledge. A hidden treasure that often goes unnoticed, yet its impact can be profound and far-reaching. Tacit knowledge is the wisdom...
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Boost Your Online Business With Ecommerce Knowledge Base

What is an Ecommerce Knowledge Base?  An ecommerce knowledge base is a go-to place where prospects and customers can find accurate answers to any questions they have about a company’s products, service, payment, refunds, and more. It is a comprehensive resource offering 24×7 access to necessary information customers need before, during, and even after the...
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Creating a Customer Service Knowledge Base: Best Practices & Examples

What if your customers could get answers to their questions without ever having to contact your support team? Sounds too good to be true, right?  Creating a customer service knowledge base can make this a reality for your business.  Considering the sky-high expectations of customers, it’s now indispensable for companies to opt for a combination...
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How to Create a Culture of Knowledge Sharing in Your Workplace – Tips

In the information-intensive business world, the one thing that can give you a competitive edge is – knowledge.  When leveraged right, knowledge has the power to spark innovation, boost collaboration, and achieve peak productivity levels.  However, most organizations today face the daunting challenge of scattered information and knowledge hoarding. These are the silent problems that...
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What is Knowledge-Centered Support (KCS): A Complete Guide

Successful customer support requires a lot more than just hiring the right team.  With customer expectations mounting to new heights and agents’ workload increasing by equal measure, customer support is becoming a rough terrain laden with numerous challenges.  But, as they say, every problem has a solution. Knowledge-centered support (KCS) can give you a competitive...
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Employee Onboarding: How to Use Your Knowledge Base Effectively

Did you ever imagine walking into the office on your first day at work and getting to know the key players from your team over doughnuts and coffee? Well, that’s how the onboarding program at Zumper goes. Google leads the way when it comes to innovative onboarding programs and naturally excels at making employees feel...
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Knowledge Management System (KMS): The Ultimate Guide

In this digital age, information overload has made knowledge management increasingly important for organizations. While consolidating business knowledge still remains one of the most arduous challenges companies face, leveraging this knowledge for business growth is a goal that’s even more far-fetched. For most organizations, regardless of their size, a Knowledge Management System (KMS) is the...
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Top 15 Help Authoring Tools & Software in 2024

Came here searching for the best help authoring tools? You are in the right place.  I often notice that modern customers are speed demons. They look for intelligently designed self-service platforms that provide help with just a few clicks and swipes. What if you don’t meet their expectations? Your hard-earned customers might turn to your...
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Corporate Wiki vs. Knowledge Base: Which One Is Best for Your Business?

It is a well-known fact that knowledge is a critical business asset. Behind every game-changing decision, successful deals, and powerful strategies, is the knowledge you have gained over the years. It’s this knowledge that creates enduring value for your company, employees, and customers.  Knowledge is inarguably a major driving force for continued business growth and...
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How to Create an Internal Knowledge Base: A Complete Guide with Tools & Software

Employees spend an inordinate amount of time every single day looking for information tucked away in documents, email chains, and spreadsheets.  When valuable work time is spent on trivial tasks like information gathering, employee productivity, creativity, and performance take a hit.  An internal knowledge base is the best solution to this persistent problem faced by...
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