How Knowledge Base Search Works

Intelligent knowledge base search engine to find what you need, quickly

Get Started Free

No credit card required.

Get a Demo

Search multiple sites easily
Enable a Google-like search experience
Utilize Advanced Search for search precision
SEO-optimize your knowledge base
Get reports on your knowledge base search
Integrate with external tools for unified search

Get Started Free

No credit card required.

Get a Demo

Smarter Search & Access With AI

Help users instantly find the right answers across all your knowledge bases

Deliver a Google-like search experience

Provide intuitive search using a proprietary AI model trained on your content, helping surface relevant suggestions, auto-complete options, and accurate answers.
Search across multiple sites with ease

AI-powered search enables users to find answers from multiple help sites or knowledge bases, all from a single unified search bar. It streamlines information discovery for both employees and customers.
Enhance precision with advanced filters

AI enhances search accuracy by allowing users to refine results through filters, tags, and parameters, ensuring they always access the most relevant content.
Maintain privacy & control

Keep sensitive information secure by excluding private or internal knowledge bases from public search results, all while ensuring open access where needed.

Deliver a Google-like search experience

Provide intuitive search using a proprietary AI model trained on your content, helping surface relevant suggestions, auto-complete options, and accurate answers.

Search across multiple sites with ease

AI-powered search enables users to find answers from multiple help sites or knowledge bases, all from a single unified search bar. It streamlines information discovery for both employees and customers.

Enhance precision with advanced filters

AI enhances search accuracy by allowing users to refine results through filters, tags, and parameters, ensuring they always access the most relevant content.

Maintain privacy & control

Keep sensitive information secure by excluding private or internal knowledge bases from public search results, all while ensuring open access where needed.

How to Search Multiple Sites from One Platform

Search content from your multiple help sites for a more streamlined search experience

Enhance search relevance

Include similar knowledge bases to ensure more relevant search results.
Control privacy

Exclude private knowledge bases, safeguarding sensitive information from search results.
Find relevant information with Keyword Index

Quickly find the right information without browsing through multiple pages.

Enhance search relevance

Include similar knowledge bases to ensure more relevant search results.

Control privacy

Exclude private knowledge bases, safeguarding sensitive information from search results.

Find relevant information with Keyword Index

Quickly find the right information without browsing through multiple pages.

Get Started Free Get a Demo

How to Enable a Google-Like Search Experience

Deliver a familiar & intuitive Google-like search experience to users

Page suggestions

Get instant page suggestions as you type, or continue to perform a full-site search for comprehensive results.

Search bar & auto-complete

Easily embed a search bar and auto-complete questions as users start typing.

Page suggestions

Get instant page suggestions as you type, or continue to perform a full-site search for comprehensive results.
Search bar & auto-complete

Easily embed a search bar and auto-complete questions as users start typing.

How to Utilize Advanced Search for Precision

Enable users to refine search results with powerful filters & targeted parameters

Omit unwanted keywords or phrases
Exclude specific terms from your results for more focused, relevant content.
Narrow-down your search
Apply filters to refine results by categories, tags, or custom parameters.
Enable additional searchable text
Provide additional searchable text and targeted keywords for a page to boost searchability.

Get Started Free Get a Demo

How to SEO-Optimize Your Knowledge Base

Boost your knowledge base's visibility on search engines for improved discovery

Optimize tags for better searchability

Enhance discoverability through SEO settings, helping your articles rank higher on Google.

Enable indexing for a wider reach

Make your content more accessible to external search engines, driving new users and supporting content visibility.

Optimize tags for better searchability

Enhance discoverability through SEO settings, helping your articles rank higher on Google.
Enable indexing for a wider reach

Make your content more accessible to external search engines, driving new users and supporting content visibility.

How to Analyze Search Reports & Analytics

Easily track what users search in your knowledge base to improve it regularly

Analyze search frequency
See detailed reports on how often users search the knowledge base to identify gaps.
Track what users search for
See detailed reports on user search keywords to ensure easy access to relevant information.
Track failed searches
View a graphical report of failed searches to identify unmet needs.

How to Connect External Tools for Unified Search

Connect with popular tools to expand search capabilities across platforms

Add a search box to the Zendesk forum

Add a search button to your Zendesk forum site so your end users can search for your ProProfs documentation.

Add your help site to Google search console

Monitor your site's performance and troubleshoot indexing issues affecting its visibility in Google Search results.

Add a search box to the Zendesk forum

Add a search button to your Zendesk forum site so your end users can search for your ProProfs documentation.
Add your help site to Google search console

Monitor your site's performance and troubleshoot indexing issues affecting its visibility in Google Search results.