Loaded with smart features, robust integrations, and a variety of settings, ProProfs Knowledge Base software is all that you need to create a compelling knowledge base, user guide, manuals, FAQs, and more. Designed for both small businesses and large enterprises, the software is perfect for providing a seamless self-service experience to your customers and employees.

ProProfs starts at $0 (forever free plan) and comprises unmatched features that help you manage knowledge, reduce customer support tickets, and improve team collaboration.

Here's a feature-wise comparison between

ProProfs Knowledge Base vs. Helpjuice
Helpjuice alternative ProProfs knowledge base
Helpjuice Knowledge base
Designed for
Team / Business / Enterprise
Installation & IT Support
Not required
Content Authoring
Ready-to-Use Templates
(25+ professionally designed templates)
Single Sourcing
Import Content
(Import word docs, PDFs, PPTs & XLS files)
Multiple Authors
Branding & Customization
User Management
Security & Restrictions
User Experiences
Reports & Analytics
Software Updates
Coding & Customization Knowledge
24/7 Support

Why Choose ProProfs?

  • Easily Create Knowledge Base with ProProfs
    Easily Create Your Knowledge Base

    Building a knowledge base is a breeze with ProProfs. All you need to do is sign up and start authoring content with our simple-to-use online text editor.

  • Easily assign roles and define permissions
    Define Roles, Permissions & Security

    Assign roles such as editor, contributor, administrator, and viewer to different users and groups. Define their permissions based on their roles. Take full control of who can do what in your knowledge base.

  • ProProfs Knowledge Base features
    All the Features You Could Possibly Need

    ProProfs Knowledge Base Software has got everything you need to create an impressive help center. From authoring and publishing to customization and collaboration, the software tool offers them all.

  • create knowledge base with free templates
    25+ Ready-to-Use Templates

    Choose from professionally designed templates to create a robust knowledge base, user manual, documentation, and help sites. Replace the placeholders with your ready content and modify the template based on your requirements.

  • get detailed knowledge base reports
    Get Delightful Reports & Analytics

    Get actionable insights into your knowledge base’s performance. Know the total number of searches, failed and successful searches, popular and poorly rated articles, broken links, and more.

  • seamless integrations with other tools
    Plays Nicely With Others

    ProProfs Knowledge Base software integrates seamlessly with powerful tools, including Google Analytics, Wufoo, Zendesk, Salesforce, Freshdesk, among many others.

5 More Helpjuice Alternatives for you

1. Zoho Desk
Zohodesk- helpjuice knowledge base alternative

Zoho provides the best-in-class knowledge management system. Easy-to-use with an intuitive UI, Zoho’s knowledge management software works best for customer-focused companies that have to deal with regular customer interactions. The software is suitable for businesses of all sizes and verticals. All in all, it’s a decent software that helps in effective knowledge management and empowering customers with self-help.

Pricing: starts at $9.62/agent/month.
2. Freshdesk
Freshesk knowledge base -helpjuice alternative

Preferred for small businesses as well as enterprises, Freshdesk’s knowledge management software helps firms in building relationships with customers, bringing global teams together through collaboration, and streamline business processes. The software is known for its intuitive and easy-to-use nature, convenient self-service options, and is currently used by over 1,50,000 customers.

Pricing: starts at $13.35/agent/month.
3. Zendesk Guide
Zendesk, a helpjuice knowledge base alternative

Zendesk’s knowledge base software, more commonly known as Zendesk Guide, is loaded with impressive features and integrates seamlessly with Zendesk Support. It is designed to help you provide better self-service to your customers, and improve agent efficiency. The software is easy-to-use and is popular for its customization features, robust reporting, simple design, and collaboration options.

Pricing: Starts at $15/agent/month.
4. Document360
Document360 knowledge base, helpjuice alternative

Document360 is a simple cloud-based knowledge base software best suited to create and publish a self-service knowledge platform for customers as well as end-users. Loaded with unique features, the software helps you build both public and private knowledge base with ease. Document360 is noted for its simplicity, advanced analytics, and responsive design.

Pricing: starts at $49/project/month
5. Atlassian Confluence
helpjuice alternative Atlassian Confluence

Atlassian Confluence is a powerful knowledge base tool that helps in keeping content organized, accessible and manageable for both employees and customers. Its robust search functionality, pre-made templates, integrations with popular tools, enterprise grade security, and other unique features are its major differentiators.

Pricing: starts at $10/10 users/month.

That was a crisp list of Helpjuice alternatives that you can explore and make a conscious choice based on your requirements. In case you are still unsure which of these is the best knowledge base software, give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

What Our Customers Say

  • Judy Hutchison ProProfs made it super easy for us to create individual sites for our software offerings.

    Judy Hutchison, Systems Director, RightAnswer.com

  • Bob Bednarz The support has been solid. Issues are always resolved within 24-48 hours.

    Bob Bednarz, Learning & Development Manager, Smokeball

  • Ray Rawles Proprofs customer service continues to impress us with every interaction.

    Ray Rawles, Help desk Analyst Supervisor, Department of Revenue

Switch to ProProfs for a Simple & Delightful Experience

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