ProProfs Knowledge Base and Survey Maker is a solid combination that allows you to add a variety of surveys, such as an NPS, in-app, popup, and more, to your help site.
Integrating your self-service knowledge base with survey maker software is seamless. Access 100+ ready-to-use templates and a huge library of 1,000,000+ questions. Launching a survey on your help site is super easy with this powerful integration.
Take a look at the key features and benefits of knowledge base integration with survey tools.
Leverage the power-packed ProProfs Knowledge Base integration with Survey Maker and make it easy for customers to give feedback or raise a ticket. Create a variety of surveys - scored surveys, NPS, polls, and many more. Display them as a sidebar form in your knowledge base. This is a great way to help customers contact you when they have feedback to share or have additional questions that your knowledge base couldn’t answer.
Integrate your knowledge base with survey software to learn what customers really feel about your knowledge base and if they have any unanswered questions. You can add as many email IDs as you want to notify relevant individuals and teams as soon as a survey is taken. Notify your teams every time a response is submitted or a ticket is raised and empower them to act immediately.
ProProfs Knowledge Base integration with Survey Maker unlocks intelligent insights into your survey performance. The advanced, AI-powered Survey Maker reports help you dig deeper into the survey responses. Check who took your survey, when it was taken, and what the response was. Use this data to decode customer feedback and make meaningful changes in your knowledge base articles.
Explore ProProfs Knowledge Base and Survey Maker integration by following our step-by-step guide.
