Product Manager, Descartes Systems (Germany) GmbH
The result of using ProProfs Knowledge Base software as our "new" tool for end-user documentation is that even other departments participate in writing articles. The process of user management contributes significantly to producing good quality content. Being a Product Manager, I can review articles and make changes before finally publishing it. Changes that are requested can be done quickly and effortlessly. Thanks to ProProfs, our end-user documentation is constantly growing, and now even other products of the company will find their way into ProProfs. We are happy.
We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.