Online Documentation Software

Create & manage online documentation easily

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Delight customers with 24x7 self-help
Reduce tickets by up to 80%
Keep your document public or private
Enable teams to create content together

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Real-Life Customer Success Stories

We replaced Zendesk Help Center and now get 65% returning visitors and 30-60 sessions per day

Altiscale
altiscale.com

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Our end-user documentation is now collaborative, easy to manage, and expanding across teams and products

Erik Uhlich
Product Manager, Descartes Systems (Germany) GmbH

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We streamlined technical documentation for multiple products and significantly cut down on support calls

Andrew Kass
Documentation Editor

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FREE. All Features. FOREVER!

Try our Forever FREE account for creating user-friendly online documentation

FREE PLAN

Ideal for startups & micro businesses.

$0.00

free forever

Start creating an insightful, collaborative knowledge base of up to 25 articles for free.

All Features
No Limits
Up to 25 Articles

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ESSENTIALS

Ideal for established businesses.

$49

per author/month

Take self-service and collaboration to the next level with our AI-powered knowledge base platform.

All Features
AI Writer & AI Search
Up to 300 Articles

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Got questions? Schedule a demo and get all your questions answered.

What Is Online Documentation Software?

Online documentation software is an excellent tool to create and manage help content in a central location. Whatever it is you want to build - a customer-facing self-help platform or internal documentation for your employees - this cloud-based software meets all your needs. The primary objective of online documentation software is to make help easily accessible for your end-users.

Leverage this powerful tool to create a library of articles on your products, services, processes, and much more. Provide step-by-step instructions on how to solve a problem, impart detailed knowledge on a specific topic, and answer all common and complex questions with documentation software.

Types of Online Documentation

Online documentation can be both internal and external. While internal or employee-focused documentation aims to improve collaboration and knowledge sharing, external or customer-facing documentation is majorly for customer support. Here are the most common types of documentation that your business must-have.

Internal Documentation

Training Documentation

HR Documentation

Identify who is behind or pending completion

IT Documentation

Analyze time spent per question or topic

Process Documentation

Review recent activity on your account by learners

Product Documentation

Software Documentation

External Documentation

Benefits of Documentation Software

Helps Agents Resolve Issues Faster

Help documentation software allows your agents to give their best shot at each customer issue. With the right information always at their disposal, answering customer questions is a piece of cake.

Offers 24x7 Self-Service

Employ online help documentation software to empower customers to access help anytime, anywhere. Take help closer to your customers and prevent them from pushing simple and trivial issues to your support team.

Helps Teams Be Their Productive Best

Save your team’s time and let them focus on what matters the most - your customers. No more hunting for information across scattered files and folders. With online documentation software, less time is wasted in looking for information, and more time is spent doing the real work - resolving customer issues.

Eases Employee Training & Onboarding

Internal documentation fosters self-learning, helping employees get up to speed faster. New hires can use it to familiarize themselves with your processes, projects, policies, clients, and more.

Keeps Your Data Secure

The best documentation tools allow page, folder, and content-specific restrictions, giving you full control of what is displayed and hidden from readers. Set rules and conditions to restrict or allow access to content and apply these rule sets across all documentation pages.

Cultivates a Culture of Collaboration

Tap into the collective knowledge of your employees by bringing them together under one roof to create online documentation. Assign them specific roles and permissions based on their experience and skill-sets. Let them discuss ideas, give feedback, and collaborate on articles using internal comments.

All the Features You Need to Create Extensive Documentation

Designed for All Skill Levels

No downloads or coding needed—easy for beginners and experts.

User Roles & Permissions

Assign user roles and permissions for smooth team collaboration.

Comprehensive Reports

Track article views, failed searches, and performance insights.

100% Customization

Customize layout, fonts, themes, and overall documentation design.

Highly Searchable

Google-like search suggests relevant answers as users start typing.

Security Controls

Keep your documentation secure with password and privacy controls.

AI-Powered Authoring Assistance

Accelerate documentation with AI suggestions for titles, summaries, and content refinement.

Easy Import & Export

Effortlessly migrate your existing content from Word, PDF, and other formats.

Multilingual Support

Reach a global audience by creating and managing documentation in 90+ languages.

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How to Create Documentation With ProProfs Knowledge Base

1

Pick a Template

2

Start Writing

3

Customize

4

Go Live

Pick a Template

Choose from professionally and beautifully designed templates. Add your brand name and logo, and kick-start the process.

Next Step

Start Writing

Create content from the ground up with our online editor or import existing files to your documentation.

Next Step

Customize

Give a unique look and feel to your documentation with your beautiful themes, fonts, and colors.

Next Step

Go Live

Review your documentation for any errors and publish in a click.

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Trusted Tips for Better Results

Keep It Simple

Simplicity is hard to achieve, but it’s worth it. Keep your documentation’s language, tone, and structure as simple as you can to help readers grasp the information quickly.

Add Images & Videos

A dull and drab, text-only document can be a turn-off. Add a generous number of images, videos, screenshots to explain concepts and leave a lasting impact on readers.

Improve & Update

Measure your document’s performance regularly to identify knowledge gaps, poorly-performing articles, and failed searches. Add new articles and improve existing ones to keep your document relevant.

Join Our Thriving Community

ProProfs made it easy to create individual sites for our software

“The software empowered us to implement, update, and maintain user documentation with ease, and now we are sorted.”

Judy Hutchison

Systems Director, RightAnswer.com
Our knowledge base now has 200+ articles with multimedia

"With ProProfs, we've expanded the data available to our team; in just months, our knowledge base hit over 200 useful articles with relevant data and multimedia.”

Trever Ehrlich

Creative Solutions Manager, Kenco Logistics
Order processing errors have reduced, thanks to ProProfs

“We significantly reduced errors in every order, thanks to the centralized source of information we created using ProProfs Knowledge Base Software.”

Tom Michael Dela Cruz

Training Specialist, The Studio Technologies Inc.
The support is solid. Issues are resolved within 24-48 hours

“The client-facing knowledge base we created using ProProfs Knowledge Base software was of significant help in increasing page views and improving engagement rate.”

Bob Bednarz

Learning & Development Manager, Smokeball
Our end-user documentation is growing. We’re happy!

"ProProfs Knowledge Base software transformed our end-user documentation; other departments now contribute articles. As a product manager, I can review and publish changes quickly. We are happy."

Erik Uhlich

Product Manager,Descartes Systems (Germany) GmbH