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Online Documentation Software
- Delight customers with 24x7 self-help
- Reduce tickets by up to 80%
- Keep your document public or private
- Enable teams to create content together
No credit card required.
No credit card required.
Got questions? Schedule a demo and get all your questions answered.
Online documentation software is an excellent tool to create and manage help content in a central location. Whatever it is you want to build - a customer-facing self-help platform or internal documentation for your employees - this cloud-based software meets all your needs. The primary objective of online documentation software is to make help easily accessible for your end-users.
Leverage this powerful tool to create a library of articles on your products, services, processes, and much more. Provide step-by-step instructions on how to solve a problem, impart detailed knowledge on a specific topic, and answer all common and complex questions with documentation software.
Online documentation can be both internal and external. While internal or employee-focused documentation aims to improve collaboration and knowledge sharing, external or customer-facing documentation is majorly for customer support. Here are the most common types of documentation that your business must-have.
Help documentation software allows your agents to give their best shot at each customer issue. With the right information always at their disposal, answering customer questions is a piece of cake.
Employ online help documentation software to empower customers to access help anytime, anywhere. Take help closer to your customers and prevent them from pushing simple and trivial issues to your support team.
Save your team’s time and let them focus on what matters the most - your customers. No more hunting for information across scattered files and folders. With online documentation software, less time is wasted in looking for information, and more time is spent doing the real work - resolving customer issues.
Internal documentation fosters self-learning, helping employees get up to speed faster. New hires can use it to familiarize themselves with your processes, projects, policies, clients, and more.
The best documentation tools allow page, folder, and content-specific restrictions, giving you full control of what is displayed and hidden from readers. Set rules and conditions to restrict or allow access to content and apply these rule sets across all documentation pages.
Tap into the collective knowledge of your employees by bringing them together under one roof to create online documentation. Assign them specific roles and permissions based on their experience and skill-sets. Let them discuss ideas, give feedback, and collaborate on articles using internal comments.
No downloads or coding needed—easy for beginners and experts.
Assign user roles and permissions for smooth team collaboration.
Track article views, failed searches, and performance insights.
Customize layout, fonts, themes, and overall documentation design.
Google-like search suggests relevant answers as users start typing.
Keep your documentation secure with password and privacy controls.
Accelerate documentation with AI suggestions for titles, summaries, and content refinement.
Effortlessly migrate your existing content from Word, PDF, and other formats.
Reach a global audience by creating and managing documentation in 90+ languages.
Pick a Template
Start Writing
Customize
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Choose from professionally and beautifully designed templates. Add your brand name and logo, and kick-start the process.
Create content from the ground up with our online editor or import existing files to your documentation.
Give a unique look and feel to your documentation with your beautiful themes, fonts, and colors.
Simplicity is hard to achieve, but it’s worth it. Keep your documentation’s language, tone, and structure as simple as you can to help readers grasp the information quickly.
A dull and drab, text-only document can be a turn-off. Add a generous number of images, videos, screenshots to explain concepts and leave a lasting impact on readers.
Measure your document’s performance regularly to identify knowledge gaps, poorly-performing articles, and failed searches. Add new articles and improve existing ones to keep your document relevant.
No credit card required.