Create comprehensive technical documentation for your customers and support staff with our technical writing software. Write and edit with a powerful yet simple editor. Upload word docs, PDFs, PPTs easily to your technical document. Add images and videos to content and make your document an engaging source of information. Pick your favorite fonts to style your document the way your visitors like it the most.
Information-gathering has never been easier! Equip your customers and support staff with a self-help document that offers seamless searchability. The Google-like search functionality makes it super-smooth to find answers. The best part is, questions are auto-completed as you type in. Utilize cross-linking to drive readers to relevant articles.
Create technical documentation in a way that it provides an end-to-end understanding of the topic. Make complex seeming content easy with tooltips, lightboxes, and popups within your document. Explain jargon, complicated concepts, and provide additional information wherever necessary with these powerful tools.
Get automated reports that highlight what your customers and support staff are searching for. Check stats on successful and failed searches, popular and poorly rated articles, broken links, content suggestions, and so on. Get actionable insights into trending articles, articles that need to be fixed, and new article additions for the failed searches. Keep improving your documentation with updated information.
Create a knowledge base and use contextual help tools to create on-site and task-based help.
Design, create, publish and maintain help files, manuals and documentation using help authoring software.
Collaborate with team members to create public and private wikis. Manage content with advanced authoring options.
We significantly reduced errors in every order, thanks to the centralised source of information we created using Proprofs knowledge base software.
Training Specialist, The Studio Technologies Inc.
WithProprofs, we’ve had an explosion in data available in just a few months, our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, image and video.
Creative Solutions Manager, Kenco Logistics