Technical Documentation Software

Improve customer support experience and operator efficiency

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Create a technical document easily
Google-like search experience
Simplify jargon with contextual help
Analyze document performance

Get Started Free

No credit card required.

Get a Demo

Create a Technical Document Easily

Write, edit, and upload files with MS Word-like editor

Create comprehensive technical documentation for your customers and support staff with our technical writing software. Write and edit with a powerful yet simple editor. Upload word docs, PDFs, PPTs easily to your technical document. Add images and videos to content and make your document an engaging source of information. Pick your favorite fonts to style your document the way your visitors like it the most.

Upload PDF, word files, PPTs & more
Add images, videos to make it engaging
Pick from 600+ fonts & themes

Google-Like Search Experience

Make information-sourcing a breeze for your visitors

searchable technincal documentation knowledge base software

Information-gathering has never been easier! Equip your customers and support staff with a self-help document that offers seamless searchability. The Google-like search functionality makes it super-smooth to find answers. The best part is, questions are auto-completed as you type in. Utilize cross-linking to drive readers to relevant articles.

Google-like search functionality
Auto-complete user questions
Cross-link relevant articles

Simplify Jargon With Contextual Help

Add tooltips, lightboxes, and popups to your content

Create technical documentation in a way that it provides an end-to-end understanding of the topic. Make complex seeming content easy with tooltips, lightboxes, and popups within your document. Explain jargon, complicated concepts, and provide additional information wherever necessary with these powerful tools.

Explain jargon with tooltips
Provide additional info with lightboxes
Add popups to simplify content

Analyze Document Performance

Know what’s being searched, what’s working and what’s not

Get automated reports that highlight what your customers and support staff are searching for. Check stats on successful and failed searches, popular and poorly rated articles, broken links, content suggestions, and so on. Get actionable insights into trending articles, articles that need to be fixed, and new article additions for the failed searches. Keep improving your documentation with updated information.

Find successful & failed searches
View popular & poorly rated articles
Find & fix broken links

Create Knowledge Base Get a Demo

Perfect for

Context-Sensitive Help

Create a knowledge base and use contextual help tools to create on-site and task-based help.

Help Authoring Software

Design, create, publish and maintain help files, manuals and documentation using help authoring software.

Wiki Software

Collaborate with team members to create public and private wikis. Manage content with advanced authoring options.

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Features

Simple & Easy

For all skill levels. No software download or HTML skills needed.

Highly Searchable

Find answers instantly with a highly searchable knowledge base.

Centralize Documents

Centrally access company documents, manuals, and more.

Analytics & Reports

Learn what users are searching for & Integrate with Google Analytics.

Anytime, Anywhere Access

View and access knowledge base on laptops, tablets or smartphones.

Reduce Customer Tickets

Customers instantly find answers on your self-service help site.

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Join Our Thriving Community

The errors made while processing orders reduced significantly, thanks to ProProfs.

We significantly reduced errors in every order, thanks to the centralised source of information we created using Proprofs knowledge base software.

Tom Michael Dela Cruz,

Training Specialist, The Studio Technologies Inc.
Our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, images and video.

WithProprofs, we’ve had an explosion in data available in just a few months, our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, image and video.

Trever Ehrlich,

Creative Solutions Manager, Kenco Logistics