Easily Create Tooltips, Light Boxes & Pop-ups

Deliver context sensitive help to customers when they need it

Help customers understand your product or service better by delivering precise help whenever they need it. Explain technical terms, additional product features or pricing disclaimers using tooltips and light boxes. Enhance the user experience of your help site by conveying your message clearly to customers using pop-ups.

  • tick Knowledgebase tick Explain technical terms with tooltips
  • tick Knowledgebase tick Enhance user experience with pop-ups
  • tick Knowledgebase tick Deliver key information using light boxes
Easily create tooltips, lightboxes and pop-ups

Instant Updates With Codes Snippet

We take care of the headaches, while you focus on creating
Instant updates with codes

No more hard coding help pages or manually updating help content. Simply copy and paste a small code snippet to place on your website where you want the help to appear. Any changes you make on ProProfs are instantly reflected on your website or application.

  • tick Knowledgebase tick Easy and instant updates
  • tick Knowledgebase tick No coding or IT help required
  • tick Knowledgebase tick Small code snippet

Single Source for Multiple Devices

Create contextual help once and publish on multiple devices instantly

Any contextual help that you create works across all operating systems, browsers and mobile devices. ProProfs is powered by HTML5 to ensure that your help content works on Apple, Android, BlackBerry, and Windows devices. Your tooltips and light boxes are also automatically resized to fit all screen sizes.

  • tick Knowledgebase tick Optimized for all screen sizes
  • tick Knowledgebase tick Browse with swipes and taps
  • tick Knowledgebase tick Instantly find help with a touch
Create contextual help

Context Sensitive Help Examples

Create awesome help documentation for your websites & mobile apps


Create a delightful user experience

Easily create, manage and embed tooltips on your websites or applications to explain product features, policies, pricing disclaimers and more. Delight users by offering help when they need it.



Onboard new users easily

Guide new users through product tours, procedure help etc with interactive and easy to understand light boxes. These come with a scroll bar effect and are perfect for displaying exhaustive help documentation.



Offer right help at the right time
Popup window

Provide precise help to users with embedded popups. Show interactive content, in the popup, such as images and icons with no coding or programming at your end. They can also be used as signposts to related help content.

Context Sensitive Help for Web Forms

We Believe Software Should Make You Happy

We are building a 100-year company with awesome human support

We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.

Context Sensitive Help Benefits

Deliver onsite help exactly when your users need it
  • Simple & Easy
    Simple & Easy

    Creating and adding embedded tooltips on your site or app is as simple as a few clicks.

  • Manage Help Centrally
    Manage Help Centrally

    No more FTP or going through the IT team to improve your sites' contextual help.

  • Delight Your Users
    Delight Your Users

    Offer users a smooth experience of your site or app without having them switch pages to look for help.

  • Mobile & Tablets
    Mobile & Tablets

    View the tooltips, popups and lightboxes on any device including Android, iPhones and more.

  • Improve Engagement
    Improve Engagement

    Offer instant answers to users and increase time spent by them on your site by 173%.

  • Reduce Support Costs
    Reduce Support Costs

    Empower your users to find help on their own, without increasing your support team's workload.


  • The errors made while processing orders reduced significantly, thanks to ProProfs.
    We significantly reduced errors in every order, thanks to the centralised source of information we created using Proprofs knowledge base software.
    Tom Michael Dela Cruz
    Tom Michael Dela Cruz,

    Training Specialist, The Studio Technologies Inc.

  • Our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, images and video.
    WithProprofs, we’ve had an explosion in data available in just a few months, our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, image and video.
    Trever Ehrlich
    Trever Ehrlich,

    Creative Solutions Manager, Kenco Logistics

ProProfs is a Recognized Leader in Knowledge Management

Digital Best
American Business Award
Rising Star
Knowledge Management Software
Crozdesk Leader
Brandon Hall
Crozdesk Happiest User
Crozdesk Quality Choice
Digital Best
American Business Award
Rising Star
Knowledge Management Software
Crozdesk Leader
Brandon Hall
Crozdesk Happiest User
Crozdesk Quality Choice

Press & Ratings

ProProfs Knowledge Base Software Capeterra Review
ProProfs Knowledge Base Software FinancesOnline Review
ProProfs Knowledge Base Software G2Crowd Review
ProProfs Knowledge Base Software GetApp Review
ProProfs Knowledge Base Software SaaSGenius Review

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