Or pay annually and save 38%
Remove “Powered by ProProfs” and offer improved branding & experience with a custom URL and domain.
ProProfs customer support suite provides you with everything you need to offer a delightful support experience and build relationships. Ticketing, chat, self-help, surveys, and customer relationship management - all under one roof.
We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.
An article refers to a single webpage that addresses a specific topic or question. Regardless of its length, if it's hosted on one URL and focuses on one subject, it's considered one article.
An author is a member of your team who logs into your knowledge base to perform administrative functions such as to add, edit, contribute to articles and manage a group.
Absolutely! ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Change color themes, add your logo, edit the CSS, use your own HTML header & even your own domain name.
Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $3000, we can accept cheque payments for an additional processing fee of $100. Please contact [email protected] for details.
You can create unlimited help sites in an account regardless of the plan you choose.
It's simple. Just email us at [email protected].
Our 15-day money-back guarantee means in case you cancel your subscription within 15 days of signing up, you’ll get your money back, and you won’t be charged any fee. We do not want your money unless you are truly happy with our product. We charge per full month; we don't prorate for pending months in the payment cycle in case of a refund.
Absolutely! Our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, & battery backup. Our software & infrastructure is updated regularly with the latest security patches & we strive for 100% up-time. Our network is protected by an enterprise-class firewall & all ProProfs plans include remote data backups to keep your data safe.
A user is a member of your team who logs into your knowledge base to view.
Yes, we can help you set up both public and private knowledge bases. Please contact us at [email protected].