One Delightfully Simple Price for Everything Orange bottom line

Try it free for 15 days. No credit card required.
Free (1 Author & up to 25 pages)
For startups & micro businesses
Business (25+ pages and multiple users)
For established businesses Secure access for employees & partners



25 pages/forever free

Got 25+ Pages ?

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Got Questions? Schedule a demo and get all your questions answered.

What's included in this price? Everything.

  • tick Unlimited Knowledge Base
    Create multiple knowledge bases, manuals, and help sites, each with separate domains.
  • tick Unlimited Pages
    A page is a knowledge base article with a unique URL. There is no limit on the number of pages you can create for your help sites.
  • tick Unlimited Views
    Allow an unlimited number of people to view your public knowledge base.
  • tick Unlimited Users & Groups
    A user is a member of your team who logs into your knowledge base to view it. Add unlimited users and groups to your knowledge base and let them view the content as per the groups.
  • tick Public or Private
    Create a public help center, manuals, and documentation for customers. Set up private sites with limited access using password protection or your own authentication services.
  • tick Homepage Builder
    Create a beautiful home page for your help site and customize it with your company’s logo and brand name.
  • tick Brand & Design
    Customize your help sites using colors, themes, and fonts that go well with your company’s branding. Embrace the power of custom CSS to design your help site just the way you want.
  • tick Templates
    Choose from an array of professionally designed site and page templates to create a visually appealing knowledge base.
  • tick Mobile & Tablet
    Optimize your help site for mobile phones and tablets for a seamless, on-the-go self-service experience.
  • tick Language Localization
    Build help sites in over 60+ languages to serve your globally-dispersed audience.
  • tick Revision History
    Track all edits made to your help site pages, compare page versions, and roll back to a previous version if necessary.
  • tick Version Control
    Create site versions, switch between different versions, and revert to a previous version anytime you want.
  • tick Advanced Editor
    Write, edit, customize, and publish your help site using our easy-to-use WYSIWYG editor. Add images and videos to your help content for a delightful user experience.
  • tick Conditional Content
    Set rules and conditions to hide or display help content based on parameters such as viewing device, URL, user groups, and many others.
  • tick Reports & Analytics
    Leverage our built-in reports to gain actionable insights into your top and poor-performing articles, failed and successful searches, author activities, and much more.
  • tick Vault
    All your deleted articles are stored in Vault. Recover them anytime you want.
  • tick Ticket Forms & Deflector
    Add a ticket form to your articles and let end-users submit tickets for unresolved issues. Deflect support tickets by giving relevant article suggestions in the ticket form.
  • tick Security
    With custom licensing, get complete data ownership, access any report, transfer the ownership and safeguard sensitive information through SSL. Set IP restrictions to secure your help site from unauthorized IP addresses.
  • tick Help Widget
    Embed a help widget on your website to show relevant help articles and let end-users solve problems instantly without leaving the page. Perfect for guided & contextual help.
  • tick Import & Export
    Import help sites from Adobe RoboHelp, Madcap Flare, Frame Maker, etc. Native formats like CHM, HTML, EPUB, DOC, DOCX, PPT, XLS, & PDF are also supported. You can also import videos directly into your help site.
  • tick API, SSO, SAML, JWT
    Seamlessly exchange data by integrating our tool with other systems using API. Set up Single Sign-On to enable users to log into multiple systems using a single set of credentials. Authenticate users and elevate data security using SAML. Deploy JWT to create a digital signature token for user authentication and secure data access.
  • tick Third-Party Integrations
    Integrate with popular third-party tools like Google Analytics, Hotjar, Zendesk, Freshdesk, and many others.
  • tick Merge Tags & Content Snippets
    Write a topic or snippet once and update it across your help sites in a click using our easy topic sharing feature. Ideal for commonly repeating information like company name, product name, page title, or personalized content like user's name, user's email, etc.
  • tick Roles & Permissions
    Control access rights and permissions by assigning roles like contributor, editor, administrator, and viewer, to users and groups.
  • tick Tooltips, Lightboxes & Pop-ups
    Guide end-users with a “learn more” pop-up or “what’s this” lightbox and tooltip. Authors can update these instantly without requiring IT help.
  • tick Workflow & Comments
    Set up a review workflow process by assigning statuses such as “Draft”, “In Progress”, “Ready for Review”, and “Published” to articles. Drive collaboration and teamwork through internal comments.

Want Dedicated Onboarding & Success? Try Business Plan. With a Dedicated Onboarding Manager & Delightful Support!
Get 24/7 email, phone, and live chat support. Enjoy personalized onboarding and support with a dedicated Success Manager.

Custom Domain & White Label for just $300/ year

Remove “Powered by ProProfs” and offer improved branding & experience with a custom URL and domain.

Looking to provide a complete Support Experience? Starting at just $99/month.

ProProfs customer support suite provides you with everything you need to offer a delightful support experience and build relationships. Ticketing, chat, self-help, surveys, and customer relationship management - all under one roof.

We Believe Software Should Make You Happy

We are building a 100-year company with awesome human support

We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.

You've Got Questions. We've Got Answers

What is an Article?

An article refers to a single webpage that addresses a specific topic or question. Regardless of its length, if it's hosted on one URL and focuses on one subject, it's considered one article.

Who is an author?

An author is a member of your team who logs into your knowledge base to perform administrative functions such as to add, edit, contribute to articles and manage a group.

Can I create a branded site?

Absolutely! ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Change color themes, add your logo, edit the CSS, use your own HTML header & even your own domain name.

What types of payment do you accept?

Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $3000, we can accept cheque payments for an additional processing fee of $100. Please contact [email protected] for details.

How many help sites can I create?

You can create unlimited help sites in an account regardless of the plan you choose.

How do I cancel my plan?

It's simple. Just email us at [email protected].

How does the 15-day money-back guarantee work?

Our 15-day money-back guarantee means in case you cancel your subscription within 15 days of signing up, you’ll get your money back, and you won’t be charged any fee. We do not want your money unless you are truly happy with our product. We charge per full month; we don't prorate for pending months in the payment cycle in case of a refund.

Is my data safe & secure?

Absolutely! Our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, & battery backup. Our software & infrastructure is updated regularly with the latest security patches & we strive for 100% up-time. Our network is protected by an enterprise-class firewall & all ProProfs plans include remote data backups to keep your data safe.

Who is a user?

A user is a member of your team who logs into your knowledge base to view.

What if I want both a public and a private knowledge base?

Yes, we can help you set up both public and private knowledge bases. Please contact us at [email protected].


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