Internal knowledge base software helps you build an online knowledge repository where critical information related to your work processes, projects, policies, and much more can be securely stored and accessed.
Your employees can come together under one roof to create, design, and publish content for everyone in the organization. With seamless search, quick navigation, flexible roles, and permissions, an internal help center is all you need to boost team collaboration and knowledge sharing.
Pick a Template
Write or Import Content
Customize as You Want
Publish in a Click
Create content from the ground up with our MS Word-like editor. Import existing files to your internal knowledge base to expedite the process.
Customize the internal knowledge base with your favorite fonts, colors, and themes.
Review the content and go live with a click.
As you grow, your employee base and knowledge pool expand. This information can easily get scattered across folders, documents, and emails.
An internal knowledge base software provides a secure home for your company information where it can grow and be of use to your employees. Centralized access to information streamlines work and improves employee performance.
Bring different employees and teams on board, assign them relevant roles, and let them work in sync to produce quality content.
While some employees can work as editors, others can focus on the research and writing part. Be clear with the roles and responsibilities of each member and keep confusion at bay.
An internal knowledge base acts as a buddy that guides new employees right from day one, helping them get up to speed faster. Employees quickly get familiar with your company culture, policies, mission and vision, clients, and more.
Repetitive questions are reduced to a minimum and turn new employees into high performers in less time.
Employees waste an inordinate amount of time searching for information and solving problems that their peers have already dealt with.
An internal knowledge base software gives them the knowledge and wisdom they need to stay productive and make informed work decisions.
Write, edit, and upload content easily. Choose from basic or advanced formatting options to style your content.
Boost collaboration among employees by assigning separate roles to different teams.
Know what your employees are searching for. Analyze search patterns and improve results.
View and manage your internal company knowledge base on laptops, tablets, or smartphones.
Brand your help site with customized fonts, colors, logos & more.
Centrally access company documents, manuals & more.
An internal KB equips agents with instant access to valuable information, helping them answer customer questions quickly and confidently. No more wasting time on emails and endless document searches.
New agents can use your internal knowledge base to get up to speed with your support process and start taking up customer requests. Quick access to information makes them more confident during customer interactions.
A comprehensive internal company knowledge base makes it easy for agents to get the right information at the right time. This leads to faster resolution and a shorter wait time for customers.
Our stack of 40+ templates is carefully designed to make the process of creating a team knowledge base easier and faster. Choose your favorite template and get started.
Our modern customization features allow you to change the look and feel of your knowledge base completely. Give a 360-degree turn to your knowledge base by changing its structure, layout, fonts, themes, colors, and more.
Pen down your thoughts using our simple MS Word-like editor. Import word docs, PDFs, PPTs, and content from other file formats to your knowledge base to speed up the process. You can even export the knowledge base and create a backup as HTML or PDF.
Our flexible roles and permissions allow you to take full control of who can view, edit and manage your employee knowledge base. Assign roles like administrator, viewer, contributor, and editor to users and teams. Grant or revoke knowledge base access any time you want.
There are over 20 third-party integrations to boost your overall experience of knowledge management and internal team communication. Leverage these integrations to enhance your knowledge base and take employee experience to the next level.
We have a simple and transparent pricing structure that fits your needs. Choose a package or upgrade to a premium plan and know the exact expenses then and there. There are no hidden costs to surprise you later.
“Our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, images and video.”
“ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.”
“I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.”