Relieve your tech staff from answering the same question time and again. Create a powerful IT documentation platform that acts as a go-to resource for resolving IT-related questions. Write and edit with our MS Word-like editor. Upload word docs, PDFs, and PPTs directly to your IT document. Provide your employees with 24/7 access to your IT document.
Provide a smooth search experience to your employees, using our IT documentation software. Our Google-like search engine shows quick and relevant answers. Auto-complete questions as soon as one starts typing. Cross-link relevant articles in your IT document so that your employees get quick access to relevant information.
Some technical terms and concepts can be challenging to decode. However, context-sensitive help can weave magic in this regard. Readers get a holistic understanding of what they are reading with the help of tooltips, lightboxes, and popups that simplify jargon, explain concepts, and provide additional information.
Get automated reports that provide a summary of your document’s performance. Find which keywords led to successful searches and which failed to provide results. Know your most popular articles, and get information on which articles are rated poorly by readers. Easily find broken links and fix them. Keep improving your IT documentation system based on the report insights.
We significantly reduced errors in every order, thanks to the centralised source of information we created using Proprofs knowledge base software.
Training Specialist, The Studio Technologies Inc.
WithProprofs, we’ve had an explosion in data available in just a few months, our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, image and video.
Creative Solutions Manager, Kenco Logistics