IT Documentation Software

Reduce internal IT tickets with the world’s best IT documentation tool

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Reduce internal ticket volume
Seamless search experience
Simplify jargon with tooltips & pop-ups
Detailed document performance reports

Get Started Free

No credit card required.

Get a Demo

Reduce Internal Ticket Volume

Equip your employees with the right self-help tool

Relieve your tech staff from answering the same question time and again. Create a powerful IT documentation platform that acts as a go-to resource for resolving IT-related questions. Write and edit with our MS Word-like editor. Upload word docs, PDFs, and PPTs directly to your IT document. Provide your employees with 24/7 access to your IT document.

MS Word-like text editor
Supports Docs & PDFs
24/7 access to information

Seamless Search Experience

Google-like search functionality for quick answers

Provide a smooth search experience to your employees, using our IT documentation software. Our Google-like search engine shows quick and relevant answers. Auto-complete questions as soon as one starts typing. Cross-link relevant articles in your IT document so that your employees get quick access to relevant information.

Google-like search engine
Auto-complete questions
Cross-link relevant articles

Simplify Jargon With Tooltips & Popups

Provide contextual help to explain IT-related concepts

Some technical terms and concepts can be challenging to decode. However, context-sensitive help can weave magic in this regard. Readers get a holistic understanding of what they are reading with the help of tooltips, lightboxes, and popups that simplify jargon, explain concepts, and provide additional information.

Explain jargon with tooltips
Provide crucial info with lightboxes
Add popups to simplify content

Detailed Document Performance Reports

Know what questions your employees aren’t finding answers to

Get automated reports that provide a summary of your document’s performance. Find which keywords led to successful searches and which failed to provide results. Know your most popular articles, and get information on which articles are rated poorly by readers. Easily find broken links and fix them. Keep improving your IT documentation system based on the report insights.

Find successful & failed searches
View popular & poorly rated articles
Find & fix broken links & more

Create Knowledge Base Get a Demo

Features

Anytime, Anywhere Access

View and access knowledge base on laptops, tablets or smartphones.
Reduce Internal Tickets

Employees instantly find answers to their IT-related questions in the IT documentation.
Simple & Easy

The tool is extremely easy to use. No software download and install needed.

Ultra-Fast Search Engine

Find answers instantly with a highly searchable knowledge base.
Centralize Documents

Store and access company documents, manuals & more in one place.
Analytics & Reports

Integrate with Google Analytics. Learn what users are not finding answers to.

Testimonials

The errors made while processing orders reduced significantly, thanks to ProProfs.

We significantly reduced errors in every order, thanks to the centralised source of information we created using Proprofs knowledge base software.

Tom Michael Dela Cruz,

Training Specialist, The Studio Technologies Inc.
Our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, images and video.

WithProprofs, we’ve had an explosion in data available in just a few months, our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, image and video.

Trever Ehrlich,

Creative Solutions Manager, Kenco Logistics