Reduce Internal Ticket Volume

Equip your employees with the right self-help tool

Relieve your tech staff from answering the same question time and again. Create a powerful IT documentation platform that acts as a go-to resource for resolving IT-related questions. Write and edit with our MS Word-like editor. Upload word docs, PDFs, and PPTs directly to your IT document. Provide your employees with 24/7 access to your IT document.

  • MS Word-like text editor
  • Supports Docs & PDFs
  • 24/7 access to information

Seamless Search Experience

Google-like search functionality for quick answers

searchable it documentation tool

Provide a smooth search experience to your employees, using our IT documentation software. Our Google-like search engine shows quick and relevant answers. Auto-complete questions as soon as one starts typing. Cross-link relevant articles in your IT document so that your employees get quick access to relevant information.

  • Google-like search engine
  • Auto-complete questions
  • Cross-link relevant articles

Simplify Jargon With Tooltips & Popups

Provide contextual help to explain IT-related concepts

it documentation software with tooltip

Some technical terms and concepts can be challenging to decode. However, context-sensitive help can weave magic in this regard. Readers get a holistic understanding of what they are reading with the help of tooltips, lightboxes, and popups that simplify jargon, explain concepts, and provide additional information.

  • Explain jargon with tooltips
  • Provide crucial info with lightboxes
  • Add popups to simplify content

Detailed Document Performance Reports

Know what questions your employees aren’t finding answers to

Get automated reports that provide a summary of your document’s performance. Find which keywords led to successful searches and which failed to provide results. Know your most popular articles, and get information on which articles are rated poorly by readers. Easily find broken links and fix them. Keep improving your IT documentation system based on the report insights.

  • Find successful & failed searches
  • View popular & poorly rated articles
  • Find & fix broken links & more


  • Access IT Documentation Anywhere
    Anytime, Anywhere Access

    View and access knowledge base on laptops, tablets or smartphones.

  • searchable online it documentation software
    Reduce Internal Tickets

    Employees instantly find answers to their IT-related questions in the IT documentation.

  • simple & easy it documentation software
    Simple & Easy

    The tool is extremely easy to use. No software download and install needed.

  • it documentation tool with search
    Ultra-Fast Search Engine

    Find answers instantly with a highly searchable knowledge base.

  • centralize documents with it documentation
    Centralize Documents

    Store and access company documents, manuals & more in one place.

  •  it documentation software with reports
    Analytics & Reports

    Integrate with Google Analytics. Learn what users are not finding answers to.


  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

ProProfs is a Recognized Leader in Knowledge Management

Digital Best
American Business Award
Rising Star
Knowledge Management Software
Crozdesk Leader
Brandon Hall
Crozdesk Happiest User
Crozdesk Quality Choice
Digital Best
American Business Award
Rising Star
Knowledge Management Software
Crozdesk Leader
Brandon Hall
Crozdesk Happiest User
Crozdesk Quality Choice

Press & Ratings

ProProfs Knowledge Base Software Capeterra Review
ProProfs Knowledge Base Software FinancesOnline Review
ProProfs Knowledge Base Software G2Crowd Review
ProProfs Knowledge Base Software GetApp Review
ProProfs Knowledge Base Software SaaSGenius Review

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