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Why Choose ProProfs Knowledge Base

Millions of users, 24x7 support
  • Build Knowledge base
    Build Your Knowledge Base in Minutes

    Creating a knowledge base is incredibly easy with ProProfs. You simply need to sign up and start writing content with our MS Word-like editor.

  • reduce support tickets with knowledge base
    Bring Down Your Tickets by Up to 80%

    Provide instant 24x7 self-help to customers and empower them to address issues on their own. Reduce your ticket volume by up to 80%. Keep your agents happy and customers happier.

  • Knowledge base reports
    Insightful Reports to Track Performance

    Monitor how your knowledge base is performing and analyze how adept it is in solving customer issues. Get a sneak-peek into the total number of searches, poorly performing articles, broken links, and much more.

  • Knowledge base helps in the company growth
    Preferred by Renowned Companies

    Our knowledge base software scales as your company grows. It is carefully designed to help you keep your customers and employees delighted. That’s one of the major reasons it is preferred by market-leading brands like Nissan, Acer, Duracell, Sycamore Education, and many others.

  • knowledge base features
    Powerhouse of Features

    ProProfs Knowledge Base Software has got a feature for everything from writing and editing to customizing and publishing. It’s an all-in-one tool that helps you create a beautiful knowledge base in no time.

  • Knowledge base templates
    25+ Professionally Designed Templates

    Pick your favorite template to build a knowledge base, documentation, user manual, help site, and more. Customize the template as you want and get your knowledge base up and running in minutes.

  • Manage user roles
    Manage User Roles

    Add users and appoint them as editors, administrators, contributors, and viewers. Manage their roles and keep track of who is responsible for what in your knowledge base.

  • Update logo, font and themes
    Customize to Match Your Brand

    Create a knowledge base that resonates with your brand. Customize it with your brand name, logo, fonts, themes, and colors that align well with your brand.

  • Knowledge base integration with other tools
    Integrates Seamlessly With Other Tools

    ProProfs Knowledge Base software teams well with popular tools like Zendesk, Freshdesk, Wufoo, Google Analytics, among others. It also integrates beautifully with sibling tools - ProProfs Help Desk and Live Chat, giving you a 360-degree support experience.

  • Knowledge base pricing
    Honest & Simple Pricing

    We have a simple and transparent pricing structure that aims at providing our customers more bang for their bucks. We offer a 100% guarantee because we are confident about our products and the difference they can bring to your business. Pick a package that fits your requirements and fits in your budget and start providing self-help in minutes.

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Our Delighted Customers

  • "Excellent Customer Service!"
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

  • "Our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, images and video"
    With ProProfs, we've had an explosion in data available to our team; in just a few months, our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, images and video.
    Trever Ehrlich
    Trever Ehrlich,

    Creative Solutions Manager, Kenco Logistics

  • "The support has been solid. Issues are always resolved within 24-48 hours."
    The client-facing knowledge base we created using ProProfs Knowledge Base software was of significant help in increasing page views and improving engagement rate.
    Bob Bednarz
    Bob Bednarz

    Learning & Development Manager, Smokeball

  • "Everyone should give it a try!"
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Professor Daniel Stein
    Professor Daniel Stein

    Director of Technology Initiatives, Touro College.

  • "ProProfs made it super easy for us to create individual sites for our software offerings"
    The software empowered us to implement, update, and maintain user documentation with ease and now we are sorted.
    Judy Hutchison
    Judy Hutchison

    Systems Director,

  • "The errors made while processing orders reduced significantly, thanks to ProProfs"
    We significantly reduced errors in every order, thanks to the centralized source of information we created using ProProfs Knowledge Base Software.
    Tom Michael Dela Cruz
    Tom Michael Dela Cruz

    Training Specialist, The Studio Technologies Inc.

  • "Our end-user documentation is constantly growing with ProProfs. We are happy!"
    The result of using ProProfs Knowledge Base software as our "new" tool for end-user documentation is that even other departments participate in writing articles. The process of user management contributes significantly to producing good quality content. Being a Product Manager, I can review articles and make changes before finally publishing it. Changes that are requested can be done quickly and effortlessly. Thanks to ProProfs, our end-user documentation is constantly growing, and now even other products of the company will find their way into ProProfs. We are happy.
    Erik Uhlich
    Erik Uhlich

    Product Manager, Descartes Systems (Germany) GmbH

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