AI continuously learns from your articles, FAQs, and docs, so answers stay accurate and always up to date.
AI searches your entire knowledge base and shares accurate answers
Instantly translate any help article into multiple languages with AI
Get AI-powered suggestions for article titles, tags, and meta descriptions
The tool records your on-screen interactions and creates step-by-step guides
Generate, expand, and refine knowledge base articles in seconds using simple prompts
AI understands user intent and surfaces the most relevant articles
Let AI flag failed searches, identify broken links, and pinpoint knowledge gaps
Maintain consistent tone and voice across all content by training AI to follow brand guidelines
A WYSIWYG editor lets users see and format content as it will appear when published
Elevate user experience by adding graphics like images and videos to your knowledge base articles
Create a mini table of contents and customize it for structured reading
Assign different roles & permissions to users, such as admin, contributor, writer, editor, or create custom roles
Create multilingual knowledge bases to support global customers and distributed teams
Track recent content changes, compare versions, and restore previous versions to maintain accuracy.
Upload files in your file and image manager once and reuse multiple times and locations
Enable Sync Page to reuse a single page across multiple locations in your knowledge base
Maintain consistency by reusing content through merge tags, synced pages, and reusable snippets.
Customize your article with page elements like text, HTML, image & text, widgets, and more
See in real-time what your document will look like when it is printed or published
Ensure your articles are error-free with real-time, built-in spell and grammar check
Customize fonts and block styles to improve readability and accessibility, aligned with WCAG guidelines.
Get an instant comparison between two article versions in Markdown and Rendered format
Import Word docs, PDF files, PPTs, and much more right into your knowledge base
Export a site’s content into a zip file and re-import it back into your knowledge base, if need be
Let our team securely handle the migration of your existing knowledge base or help content at no extra cost
Inform visitors about any changes in your knowledge base articles by creating callouts
Expand or collapse a section of your help article with toggle content
Publish your knowledge base with a single click
Manage multiple documentation versions for different product releases or audiences.
Recover lost pages and prevent accidental data loss
Create a public knowledge base for customers or enable private sites to allow only authorized access
Schedule articles for expiration to automatically become invisible or inaccessible after a given date
Efficiently organize your articles into folders with different levels of categories
Present code snippets to your readers in a visually appealing and easy-to-read format
Enhance your knowledge base articles by adding table rows and columns with the Markdown editor
Improve article structure by adding ordered and/or unordered lists to explain sequences
Offer your writers a clean, distraction-free space for focused writing
Pick the color and fonts for your page header and hyperlinked text to match your brand identity effortlessly
Choose from 25+ pre-designed page templates to build knowledge base pages
Remove ProProfs branding and customize your knowledge base with your brand name and logo
Pick your favorite fonts, themes, and designs to give a professional yet appealing look to your knowledge base
Control the layout, format, and presentation of your knowledge base with the help of CSS
Change the default URL of your help site and give it a domain name that matches your brand
Duplicate a site and use it for a different knowledge base.
Build a captivating landing page that seamlessly blends with your brand's unique style and identity
Create different versions of a single site by applying different branding styles to it
Create and manage multiple help sites with a single login, and brand them differently
Add header and footer to your knowledge base pages easily
Redirect users to the correct URL in case there are issues with the current article URL
Make your knowledge base visible to an unlimited number of people
Enable page restructuring to control the layout, format, and presentation of your knowledge base with custom CSS
Add users, edit users’ profiles, delete users, or make them inactive
Assign roles to users and define their permissions to control who can do what in your knowledge base
Easily perform actions like publishing, hiding, showing, deleting, and moving multiple articles with just a few clicks
Set article workflows, custom statuses, and notifications to streamline reviews and approvals.
Create custom workflow status for articles and assign the work to the relevant individual or team
Intelligent set of rules to hide or display content on your knowledge base
Add conditions to display or hide specific folders from your customers or employees
Authenticate users seamlessly with Enterprise SSO via Okta and Azure AD
Enable private sites to keep access restricted to internal employees
Restrict viewing and log in access to only designated IP addresses
Create a custom licence, get complete data ownership, access reports, transfer ownership, and much more
We are committed to eliminating security gaps and ensuring greater transparency and accountability
Collaborate directly within articles using internal comments to review and refine content.
Guide users on certain features and explain complicated terms with tooltips, lightboxes, and popups
Search content across multiple help sites easily
Enable your customers and employees to browse your knowledge base from multiple devices
Supports various operating systems such as Android, iOS, Windows, and more
Fast response time and 100% guaranteed time up, every time - Trust ProProfs
Automatically surface recently updated, newly added, or popular articles to keep your knowledge base fresh
Allow your customers and employees to rate your knowledge base articles or comment on them
Incorporate feedback forms in your knowledge base to capture customer feedback
Enable your customers and employees to browse pages in the table of contents and open them in separate tabs
We are here for help, if you need us. We have phone help, live chat, and a huge knowledge base
Group multiple articles in one widget to offer readers instant access to relevant content
No need to worry about losing your work while creating content. Your changes are automatically saved as you write
Suggest relevant articles as users search or browse to guide them toward answers faster.
View all knowledge base analytics, user activity, and content performance from a single reports dashboard.
Get a high-level view of searches, reads, failed searches, and article activity.
Identify popular, poorly rated, or underperforming articles.
Peek into the activities of your authors, their contributions, and last login time
Get a list of all inactive and broken links along with the page titles for easy link maintenance
Analyze article engagement over time to identify knowledge gaps and improvement opportunities.
Understand what users search for to improve discoverability and content coverage.
Integrate our knowledge base software with ProProfs Help Desk, Freshdesk, Zendesk, and more
Integrate with G-Suite and work seamlessly with translation systems like Google Translate
Extract the entire list of articles from your knowledge base via API
Integrate with ProProfs Help Desk, Chat, Survey Maker & Qualaroo for a complete support solution