Knowledge Management Blog | ProProfs Knowledge Base

What is Implicit Knowledge: Importance, Benefits & Examples

Imagine having to make quick decisions in a fast-paced, ever-changing market! What’s the secret to thriving and succeeding in such a competitive market? The answer lies in grasping implicit knowledge and unlocking its hidden potential to improve communication and collaboration. By capturing implicit knowledge, you can equip your workforce with the right skills, expertise, and...

How to Create Project Documentation in 5 Steps [Templates & Examples]

Project management is an indispensable part of all business functions. Sure, assembling a capable team is crucial, but there’s another secret ingredient that ensures your projects stay on the right path: dedicated project documentation. Now, I know what you’re thinking: “More paperwork? Isn’t that just adding to the workload when we already have a stellar...

How to Write a Technical Specification Document [Examples & Templates]

With the number of processes and teams involved in any project, there is always the fear of miscommunication, scope creep, and security lapses. A technical specification document helps break down the silos and promote better visibility into the process. But how? At its core, the Technical Specification guide acts as a comprehensive roadmap to provide...

How to Create an Excellent Employee Handbook for Your Workforce

Do you know the difference between successful and struggling businesses? It’s how diligently they work towards employee happiness. When people are happy at the workplace, it reflects in their performance and eventually translates into business growth. But, keeping your employees happy is not a walk in the park. You need to look beyond those attractive...

What Is a Knowledge Base: Definition, Benefits, & Steps to Create

When customers encounter an issue, calling or emailing your support team is not the first thing that comes to their mind. Today’s customers attempt to resolve matters on their own before they approach your support team for help with a self-help knowledge base. But why? Because a self-help Knowledge Base is more convenient and instantaneous!...

How to Create Sales Documentation for Your Sales Team

Today’s customers are opinionated, smart, and empowered. They are spoilt for choice. One poor experience and they will switch sides in a blink. Gone are the days when a salesperson used to be the primary source of information for customers. Today, customers know everything about you even before your sales reps reach out to them....

15 Best Software Documentation Tools You Can Consider in 2023

Using a software tool can sometimes feel like finding your way in a foreign country. Guesswork in such situations might end up creating more problems than solving them, which can be a big turn-off for software users. If you are worried about your software being abandoned by users and a subsequent fall in subscriptions, we...

21 Best Knowledge Base Software & Tools in 2023: A Comprehensive Guide

What good is knowledge if it can’t be put into practical use? That’s what most businesses struggle with – fragmented content lost in random emails and docs, leading to repetition of tasks. Being in the customer support domain for around ten years, I know how knowledge base software can help elevate customer support and internal...

Top 15 Standard Operating Procedure Software (SOP) for 2023

In the fast-paced business world, doing things the right way is crucial. But, let’s be honest, keeping track of all steps and processes can be a headache for employees. This can take a toll on their efficiency and productivity. Standard operating procedure (SOP) software can help address these pain points by providing employees with a...

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