Help Authoring Software

Create & publish help files, manuals, documentation & more

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Delight customers with 24x7 self-service
Reduce help desk tickets by up to 80%
Boost agent efficiency
Access help anytime, anywhere

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What Is Help Authoring Software?

Help authoring software is used by technical writers and experts to create, design, and publish help files, documentation, and manuals for your customers. From writing and editing content to managing and publishing it across channels - a help authoring tool assists you at every stage of the process. This powerful software helps you add images and videos, interlink articles, manage user access, measure article performance, and much more.

Employ a help authoring tool to provide technical guidance to customers and teach them how to use your products effectively.

Why Is a Help Authoring Tool Essential for Your Business?

Equips Customers With 24x7 Self-Help

Customers need instant gratification, and help authoring software helps you provide just that. It enables you to create self-help documentation with images and videos, quick search, and internal links to make problem-solving easier for customers.

Helps Agents Answer Questions Quickly

Help authoring software equips agents with the assistance they need to deliver accurate answers to customer questions. They can access information at their fingertips without juggling multiple files. Quick access to knowledge means better and faster responses, leading to agent happiness and customer delight.

Enables Collaborative Content Creation

When the best minds come together to create content, the process gets faster, and the results get better. With the right help authoring tool, you can bring your teams under one roof and assign them specific roles such as administrator, editor, contributor, and viewer. Make the content creation process streamlined and transparent by defining the roles and responsibilities of each member.

Provides Support in Multiple Languages

The best help authoring tools offer features that help you serve a diverse customer base. You can use the translation features to make your help site available in multiple languages. Localize your help document and give customers an excellent self-service experience.

Top Features of Our Help Authoring Tool

MS Word-Like Editor
What you see while editing is exactly what you get when you publish, except the design toolbar.
Contextual Help
Explain jargon and concepts with tooltips, lightboxes, and pop-ups.
Customize & Brand
Brand your help site with customized fonts, colors, logos & more.

Users & Roles
As the admin of your knowledge base, you can add multiple users, assign them roles, and control what they do.
Easy Publishing
Publish your help site as HTML or download as a PDF with a single click.
Built-in Reports
Unlock rich insights into your help documentation’s performance. Track article upvotes and downvotes, failed searches, and much more.

What Makes ProProfs the Simplest Help Authoring Software?

40+ Ready-to-Use Templates

Choose from over 40 professionally designed templates and get started right away. Start creating content without the headache of doing everything from the ground up and get your help manuals ready in minutes.

ProProfs provide best help authoring features

Best-in-Class Authoring Features

Write, edit, and publish content in a flash with our MS Word-like editor. Add images and videos, upload files, and get access to a variety of formatting styles, font types, and more.

Integrations that help you get more done

Integrate ProProfs Knowledge Base with your favorite tools and enjoy multiple benefits. Club it with Zendesk, Freshdesk, Google Analytics, Live Chat, and many more to make the most of our knowledge base software.

Honest, Simple Pricing

We offer simple, straightforward, and competitive pricing. No hidden charges or surprises at the end of the month. Pick the plan that suits you, and you know how much you are going to spend.

How Does a Help Authoring Tool Affect Different Users?

Customers

Today’s customers crave convenience more than anything else. That’s where online help authoring software plays its part. It provides customers with a self-service platform comprising critical information about your products and services. With quick access to information, customers become independent problem-solvers and they are less likely to push trivial issues to your help desk.

Agents

Agents are well-versed with your products and services, but they still need assistance while addressing customer requests on call, chat, or email. Inaccurate knowledge can lead to errors and make agents less confident during customer interactions. A web-based help authoring tool equips agents with instant access to reliable information, helping them resolve customer issues with ease.

Content Creators

Help authoring tools assist technical writers and experts in writing and publishing unique content. The rich authoring features make the tedious task of collating information and writing content a breeze for content creators.

Content Editors

Once the content is crafted, editors vet it for any factual errors before giving it the go-ahead. The best Help authoring software allows editors to polish the articles written by writers and publish error-free content.

Testimonials

The errors made while processing orders reduced significantly, thanks to ProProfs.

We significantly reduced errors in every order, thanks to the centralised source of information we created using Proprofs knowledge base software.

Tom Michael Dela Cruz,

Training Specialist, The Studio Technologies Inc.
Our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, images and video.

WithProprofs, we’ve had an explosion in data available in just a few months, our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, image and video.

Trever Ehrlich,

Creative Solutions Manager, Kenco Logistics