Equity Lifestyle Properties is the leading operator of RV resorts, campgrounds, and manufactured home communities in North America. Since the last 50 years, we have substantially grown our portfolio across 400 communities, resorts in 33 states, and over 156,000 sites. We offer beautiful parks, communities, and resorts along with excellent customer service in the most scenic locations.
We needed a solution for our agents that would allow them to access a large amount of property information while still maintaining a condensed format. We also needed a database to host proprietary information, as well as data from other resources, so we could integrate everything under one listing.
ProProfs Knowledge Base gave us the ability to bring large amounts of information from multiple sources into one organized and simplified space. It provided our agents with the tools to address guest questions quickly and accurately.
Thanks to ProProfs Knowledge Base, we noticed an uptick in call efficiency and call conversion, with agents able to provide immediate answers to even the most complex customer questions.