Since its inception in 1999, Sycamore Education has been working to provide a robust online school management and student information system at an affordable price. With operations in over 42 countries, our focus is to help pre K-12 schools deliver better education to their students. Our solutions are feature-rich and easy to use and come equipped with a multi-level security system. Impeccable solutions and reliable support at an affordable price - these are the key elements of our brand.
Our customers wanted a place to search for answers to their questions, read documentation, watch videos, and browse content. We needed a central system to bring all this content together and make it searchable. As our product has more than 300 features, we also needed a better way to organize thousands of document pages.
With ProProfs Knowledge Base software, editors can easily organize the table of contents by dragging and reordering pages. The publishing capability of ProProfs was another factor we chose ProProfs. Its single click publishing system makes it easy for editors to publish the content as soon as it is written and reviewed. The editor is extremely intuitive and requires no training time. Also, the built-in feedback feature allows our readers to rate whether the information was helpful and submit a comment about the page.
We now have a rich central environment for our help documentation. Our customers have a self-service area where they can search for information, watch training videos, and get answers to their questions. This has considerably reduced the number of support tickets and improved customer satisfaction.