About

The Georgia Department of Revenue, created in 1938, is the primary tax-collecting agency in the state of Georgia. Our mission is to administer the tax laws of Georgia fairly and efficiently in order to promote public confidence and compliance while providing excellent customer service.

Department of Revenue

Problem

We were facing the challenge of not being able to store help content for our representatives in one central location. We wanted something that provided a Google-like search experience to make information gathering easy for our representatives.

Solution

ProProfs Knowledge Base turned out to be the right choice. We now have a centralized knowledge base that makes information easily available to our representatives. Now we can quickly resolve customer queries, making sure that the call hold time is minimum.

ProProfs provided us with ongoing support and customized their program to fit our needs. Its customer service continues to impress us with every interaction.

Result

There is a visible increase in the speed of answers provided by our representatives. In fact, they are more confident than ever, given the fact that they can now provide accurate information to customers in considerably less time.

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