With our call center knowledge base software, you can create an awesome cloud-based knowledge bank for your support staff. Gather information instantly and provide accurate responses to clients with our contact center knowledge base. This reduces the call hold time as your support staff doesn’t have to run from pillar to post to get information when they need it the most. All they need to do is refer to the call center knowledge base and resolve customer questions instantly.
Access our call center knowledge base from any device like mobile, tablet, and laptop.
Find answers to customer questions instantly with our Google-like search engine.
Track knowledge base performance, find successful and failed searches, and keep improving the user experience.
Create a central call center knowledge base and provide your support staff with accurate and relevant information. Utilize the Google-like search functionality to help operators find information quickly. Auto-complete questions as users start typing in their questions in the search bar. Cross-link help articles and direct operators to pages that have relevant content.
Create a contact center knowledge base that comprises everything your support staff needs to resolve customer questions. Help operators find information instantly, anytime and from any device including laptops, tablets, and mobiles. Empower operators to address customer concerns and resolve tickets on the go.
Leverage our call center knowledge base software to create a common platform where all your teams can contribute knowledge. Assign roles like administrator, editor, contributor, and viewer to specific groups and provide them with role-based permissions. Set rules to hide or display content and save these rule sets to be used across multiple sites. Grant or revoke access to a page or content within a folder easily.
Get a clear picture of your knowledge base performance through insightful reports from our call center knowledge management software. Know which articles are performing well and which need revision. View keywords that led to successful searches and those that did not yield results. Find broken links and fix them. Keep improving your knowledge base content with the valuable data provided by our reports.
ProProfs Knowledge Base software is customizable to suit your industry-specific needs. As a call center firm, use it to create a call center knowledge base for your customer-facing staff and help them resolve questions instantly. Our software comes with robust features and settings that allow you to make your knowledge base searchable, well-organized and compatible with multiple devices.
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