Designed for people of all skill levels, small businesses, as well as large enterprises, ProProfs Knowledge Base helps you create a stunning knowledge base, technical documentation, FAQs, manuals, help sites, and more easily.

ProProfs starts at $0 (forever free plan) and comes loaded with everything you need to delight your customers and employees with instant self-help support.

Feature & Price Comparison

ProProfs Knowledge Base vs. Document360
ProProfs Knowledge Base - The best alternative of Document360
Starts at $30/ author/month
Starts at $99/project/month
50 GB
Free Hosting
(World-class hosting on AWS)
Provides hosting
Designed For
Installation & IT Support
Not required
Not Required
Content Authoring
Ready-to-Use Templates
(25+ professionally designed templates)
Single Sourcing
(Via Zapier and Integrately extensions)
Import Content
(Import word docs, PDFs, PPTs & XLS files)
(Import Zip files and word docs)
Multiple Authors
Branding & Customization
User Management
Security & Restrictions
User Experiences
Reports & Analytics
24/7 Support

Why Choose ProProfs?

  • Easily create a knowledge base from scratch
    Easily Create Your Knowledge Base

    Building a knowledge base is super easy with ProProfs. All you need to do is sign up and start authoring content with our simple-to-use yet rich online text editor.

  • Use free and ready to use knowledge base templates
    25+ Ready-to-Use Templates

    Choose from professionally designed templates to create a robust knowledge base, user manual, documentation, and help sites. Replace the placeholders with your ready content and modify the template based on your requirements.

  • Assign roles & permissions in public or private knowledge base
    Define Roles, Permissions & Security

    Assign roles such as editor, contributor, administrator, and viewer to different users and groups. Define their permissions based on their roles. Take full control of who can do what in your knowledge base.

  • Get actionable insights with knowledge base reports
    Get Delightful Reports & Analytics

    Get actionable insights into your knowledge base’s performance. Know the total number of searches, failed and successful searches, popular and poorly rated articles, broken links, and more.

  • Get all possible knowledge base features
    All the Features You Could Possibly Need

    ProProfs Knowledge Base Software has got everything you need to create an impressive help center. From authoring and publishing to customization and collaboration, the software tool offers them all.

  • ProProfs knowledge base integration with other tools
    Plays Nicely With Others

    ProProfs Knowledge Base software integrates seamlessly with sibling tools - ProProfs Chat and ProProfs Help Desk.

Here are four more Document360 alternatives for you to explore:

1.Zendesk Guide
Zendesk guide, a document360 alternative

Zendesk Guide is one of the best alternatives to Document360. It houses stellar features that help you create a smart knowledge base for your customers and agents. Zendesk Guide is noted for its robust reporting capabilities, powerful customization options, and amazing integrations. Its AI-powered Answer Bot helps you provide accurate and relevant responses to customer questions raised via web widget, email, or other channels.

Pricing: starts at $0.
Zoho knowledge Base

Next, in the line of Document360 alternatives is Zoho’s knowledge base software. The tool provides an end-to-end knowledge management solution right from portal customization and domain mapping to keeping your help center secure, searchable, and SEO-friendly. It integrates seamlessly with help desk tools, ensuring that customers get a personalized experience right from within the knowledge base.

Pricing: starts at $0.
Freshdesk knowledge base

Another Document360 knowledge management alternative is the knowledge base software provided by Freshdesk. The tool equips you with everything you need to create, collaborate, promote, monitor, and publish your knowledge base. Designed for both small businesses and large enterprises, Freshdesk comprises stellar features, including enterprise-grade data security, complete customization, and a powerful feedback mechanism.

Pricing: starts at $0.
Helpjuice Knowledge base

Simple to use and feature-rich, Helpjuice is a cloud-based knowledge base solution that improves your customer support function and increases collaboration among teams. The tool’s powerful customization features, intelligent analytics, robust integrations with third-party tools, and amazing authoring options, help you create a compelling knowledge base in minutes.

Pricing: starts at $120/4 users/month.

This was all about the best Document360 alternatives. Explore each of them and make a conscious choice based on your requirements.

In case you are still unsure which of these is the best knowledge base software, give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

What Our Customers Say

  • Our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, images and video.

    Trever Ehrlich, Creative Solutions Manager, Kenco Logistics

  • The support has been solid. Issues are always resolved within 24-48 hours.

    Bob Bednarz, Learning & Development Manager, Smokeball

  • Erik Uhlich Our end-user documentation is constantly growing with ProProfs. We are happy!

    Erik Uhlich, Product Manager, Descartes Systems (Germany) GmbH

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