Brayn Wills

Author

Brayn Wills

Knowledge Management Specialist |

Bryan Wills is a seasoned expert in knowledge management with over a decade of experience in the field. His expertise extends across various domains, including Security & Compliance, User Management, Knowledge Management, Software Documentation, and Customer Support. His writings not only reflect his deep understanding of these subjects but also offer practical solutions and strategies to help organizations enhance their knowledge management processes. Bryan’s work has been published in GetFeedback, CustomerThink, and Apruve.

Articles by Brayn Wills

What Is a Manual Creator – Features, Benefits & How to Choose One

In a technology-driven world, businesses strive for the ability to decipher complex products. That’s precisely what a user manual does by providing detailed information and instructions on how to use a product, service, or system. User manual creator software makes creating, distributing, and managing these user manuals much easier. In this blog, we will discuss...
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Guide to Creating User Manuals for Your Workforce

Imagine a situation where your employees have all the information they need right at their fingertips, and confusion is replaced with clarity.No, it’s not a dream – it’s a reality you can foster within your organization with user manuals for your workforce. In this blog, we will discuss what a user manual for work is...
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What Is a Product Manual & How to Create One – The Complete Guide

Let’s be honest – some products aren’t easy to use. No wonder it can get challenging for your customers to assemble, install, or troubleshoot their purchases without a clear guide. Product user manuals can solve this! They are more than just a set of pages with step-by-step instructions. They are valuable resources that bridge the...
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How to Create a User Guide: Best Practices, Benefits, Types & Examples

We all relate to using new software or a gadget, overwhelmed by its features and functionalities. Guess what can be the guiding light? A well-crafted user guide! A user guide provides instructions and information on using a product or service. It helps businesses guide users, reduce support costs, improve customer satisfaction, and enhance the overall...
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What Is an Instruction Manual Template, Its Elements, and How to Create One

In the customer-focused business world, clear product or service usage instructions are crucial to customer satisfaction and streamlined operations. But how do you simplify creating these vital documents while addressing common pain points? Instruction manual templates could be the answer that saves businesses time, money, and frustration.  In this blog, we will delve into instruction...
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Guide to SaaS User Manuals: How to Create, Types & Examples

Whether you’re a seasoned developer or a budding entrepreneur, guiding users through your SaaS product can leave you in a maze.  A SaaS User Manual can be the game-changer here as it helps users understand the SaaS product’s functionality, features, and navigation, allowing them to maximize its benefits and solve any usage obstacles. In this...
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What Is a Knowledge Base: Definition, Benefits, & Steps to Create

When customers encounter an issue, calling or emailing your support team is not the first thing that comes to their mind.  Today’s customers attempt to resolve matters on their own before they approach your support team for help with a self-help knowledge base. But why? Because a self-help Knowledge Base is more convenient and instantaneous!...
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5 Best Manual Maker Software in 2024

Being in the knowledge management domain for 6+ years, I know how essential user manuals are in enhancing user understanding and enabling a seamless experience by offering clear, step-by-step information. In this blog, I will reveal the top five manual makers. Let’s start with a quick summary of my top three based on their customer...
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Best User Guide Templates & How to Create a User Guide with Examples

Getting lost in a new gadget or software maze is a common sight. Guess what can work as a magical map to navigate this maze? A user guide!  User guides are the keys to solving the confusion around the product and unlocking the full potential of any product.  They provide step-by-step instructions, detailed explanations, and...
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What are the Types of User Manual in Technical Writing: The Guide

Imagine a scenario where every beep, click, and function has its friendly guide, simplifying complexity and eliminating confusion. User manuals eliminate that very complexity and confusion by helping end users understand how to use a product or service correctly. It also helps find solutions to problems that may arise during use.  Devices such as smartphones,...
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