Rich in powerful features, and smart settings, ProProfs Knowledge Base is the go-to tool to create delightful self-help experiences for your customers and employees. Designed for people of all skill levels, this cloud-based software is suitable for small businesses as well as enterprises.

ProProfs Knowledge Base starts at $0 (forever free plan), and equips you with everything you need to create a self-help knowledge base, FAQs, documentation, and manuals for your customers and employees.

Feature Comparison Between

ProProfs Knowledge Base & Zendesk Guide
ProProfs Knowledge base best alternative to zendesk guide
Zendesk guide
Starts at
Starts at
You’re on your own
Free Hosting
(World-class hosting on AWS)
Free Hosting
(Hosted on EEA)
Designed For
Installation & IT Support
Not required
Not Required
Content Authoring
Ready-to-Use Templates
(20+ professionally designed templates)
Single Sourcing
Import Content
Multiple Authors
Branding & Customization
User Management
Security & Restrictions
User Experiences
Reports & Analytics
24x7 Support

Why Choose ProProfs?

  • Update knowledge base content
    Update Content Across Pages

    Write a piece of content once and re-use it at multiple places in your knowledge base. Relieve yourself from writing the same text over and over again.

  • Integrate knowledge base with G-Suite
    Integrates With G-Suite

    ProProfs Knowledge Base works well with Google Analytics, Google Translate, and Google Fonts. Utilize these powerful integrations to provide a stellar self-service experience to your audience.

  • Add custom domain in your help sites
    Add Custom Domain

    Create a custom domain for your help site and make it known to your target audience.

  • set custom status for knowledge base articles
    Customize Article Status

    Enable your teams to set custom status for knowledge base articles. These work well when they need suggestions or inputs from specific individuals.

  • track author activity with knowledge base reports
    Track Author Activity

    Monitor the login time of authors, the total number of reads on their articles, the number of upvotes and downvotes received on articles, and much more.

  • knowledge base security and access setting
    Set IP Restrictions

    Allow only specific IP addresses to view and access your knowledge base. This works great if you want only a few selected individuals from specific locations to view your knowledge base content.

Here are a few more Zendesk alternatives for you to explore

Freshdesk, a zendesk guide alternative

Preferred for small businesses as well as enterprises, Freshdesk’s knowledge management software helps firms in building relationships with customers, bringing global teams together through collaboration, and streamline business processes. The software is known for its intuitive and easy-to-use nature, convenient self-service options, and is currently used by over 1,50,000 customers.

Pricing: Starts at $13.60/agent/month
Helpjuice knowledge base an alternative to zendesk guide

Growing at a fast pace, Helpjuice is a cloud-based knowledge management system that is used by businesses of all sizes, right from startups to big enterprises. What describes Helpjuice best is its user-friendly design, advanced analytics, and compelling customization options. The platform is best for scaling customer support and collaborating with widely-dispersed teams.

Pricing: Starts at $69/2 Users/Month
Document360 knowledge base

Document360 is a simple cloud-based knowledge base software best suited to create and publish a self-service knowledge platform for customers as well as end-users. Loaded with unique features, the software helps you build both public and private knowledge base with ease. One of the best Zendesk alternatives, Document360, is noted for its simplicity, advanced analytics, and responsive design.

Pricing: Starts at $49/Project/Month
4.Zoho Wiki
Zoho wiki best alternative to zendesk guide

Zoho provides a best-in-class knowledge management system. Easy-to-use with an intuitive UI, Zoho’s knowledge management software works best for companies looking for a knowledge base solution for small and large teams, HR professionals, educators, and more. The software is suitable for businesses of all sizes and verticals. All in all, it’s a decent Zendesk alternative that helps in effective knowledge management and empowering internal teams with self-help.

Pricing: Starts at $2.21/user/month

That was a crisp list of Zendesk Knowledge Base alternatives that you can explore and make a conscious choice based on your requirements.

In case you are still unsure which of these is the best knowledge base software, give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

Our Delighted Customers

  • ProProfs made it super easy for us to create individual sites for our software offerings.

    Judy Hutchison, Systems Director,

  • The support has been solid. Issues are always resolved within 24-48 hours.

    Bob Bednarz, Learning & Development Manager, Smokeball

  • Proprofs customer service continues to impress us with every interaction.

    Ray Rawles, Help desk Analyst Supervisor, Department of Revenue

Switch to ProProfs for a Simple & Delightful Experience

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