Deepak Som

Author

Deepak Som

Author & Editor at ProProfs |

Deepak is a staff writer and editor at ProProfs.com. He has extensive knowledge in customer support, self-service knowledge bases, AI help desks, sales, live chat, escalation pathways, and problem-resolution strategies. His passion for delivering exceptional customer experiences, combined with his expertise in various customer service platforms, has made him a sought-after consultant in the industry.

Articles by Deepak Som

Last modified: May 14, 2026

How to Create an Instruction Manual That Users Actually Read (And Love)

“A product is only as good as the instruction manual that comes with it.” Think about the last time you bought something, like a new router, a coffee maker, or a software tool, and the setup just did not make sense. You either called support, watched multiple YouTube videos, or gave up entirely, which is...
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Last modified: September 12, 2025

What Is Technical Documentation for Marketing: Tips & Benefits

Technical documentation is often thought of as a problem-solving tool equipped with all answers to customers’ questions.  Little do we know that such a document can also help companies market their products and services. Its potential as a marketing weapon is undeniable, but companies are yet to leverage it to the maximum. One reason can...
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Last modified: September 11, 2025

Help Documentation: How to Create Clear, Effective Guides

Did you know? As per a survey by Salesforce, 89% of millennials use a search engine to find answers before making a call to get customer service 70% of customers prefer to use a company’s website to get answers to their questions rather than use phone or email. Who would have thought a decade ago...
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