Deepak Som

Author

Deepak Som

Author & Editor at ProProfs |

Deepak Som is a staff writer and editor at ProProfs.com. He has a deep understanding of knowledge management, help desk ticketing, escalation pathways, and effective problem-resolution strategies. Deepak’s passion for delivering exceptional customer experiences, combined with his in-depth knowledge of various customer service platforms, has made him a sought-after consultant in the industry.

Articles by Deepak Som

Last modified: May 20, 2024

Instructional Manual: Benefits, Examples & How to Write

Business owners and customer service representatives know the struggle to provide clear and concise instructions to customers.  That’s where the power of an instruction manual comes in to provide a step-by-step guide on how to use, assemble, install, or troubleshoot a product. In this blog, we will discuss how to create an instruction manual, discover...
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Last modified: June 26, 2024

Technical Documentation: A Powerful Marketing Tool for Businesses

Technical documentation is often thought of as a problem-solving tool equipped with all answers to customers’ questions.  Little do we know that such a document can also help companies market their products and services. Its potential as a marketing weapon is undeniable, but companies are yet to leverage it to the maximum. One reason can...
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Last modified: June 24, 2024

5 Winning Strategies to Create Online Help Documentation

Did you know? As per a survey by Salesforce, 89% of millennials use a search engine to find answers before making a call to get customer service 70% of customers prefer to use a company’s website to get answers to their questions rather than use phone or email. Who would have thought a decade ago...
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