Recent Articles

What Is a Knowledge Base: Definition, Benefits, & Steps to Create

When customers encounter an issue, calling or emailing your support team is not the first thing that comes to their mind.  Today’s customers attempt to resolve matters on their own before they approach your support team for help with a self-help knowledge base. But why? Because a self-help Knowledge Base is more convenient and instantaneous!...
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What is Implicit Knowledge: Importance, Benefits & Examples

Imagine having to make quick decisions in a fast-paced, ever-changing market! What’s the secret to thriving and succeeding in such a competitive market?  The answer lies in grasping implicit knowledge and unlocking its hidden potential to improve communication and collaboration. By capturing implicit knowledge, you can equip your workforce with the right skills, expertise, and...
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How to Create an Excellent Employee Handbook for Your Workforce

Do you know the difference between successful and struggling businesses?  It’s how diligently they work towards employee happiness. When people are happy at the workplace, it reflects in their performance and eventually translates into business growth.  But, keeping your employees happy is not a walk in the park.  You need to look beyond those attractive...
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Top 15 Knowledge Base Software & Tools in 2024

How can businesses put all their knowledge into practical use? Knowledge base software is the answer! Most businesses struggle with fragmented content lost in random emails and docs, leading to repetitive tasks. Being in the customer support domain for 10+ years, I know how a knowledge base tool can help elevate customer support and internal...
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Knowledge Management Strategy: How to Create, Benefits & Types

Whether you are a startup or a well-established organization, knowledge management will always be a crucial part of your success story.  Despite realizing its importance, many organizations fail to manage their information assets which becomes a roadblock in the smooth functioning of internal processes.  This eventually impacts your team’s efficiency, performance, and by that extension,...
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10 Best Practices to Create Knowledge Base Articles

In today’s competitive business landscape, just having a good product isn’t enough; you need fantastic customer support, and creating knowledge base articles helps in just that. According to research by LLC Buddy, over 60% of US customers prefer automated self-service for straightforward customer service tasks, such as using a website or smartphone app. Knowledge base...
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Enterprise Knowledge Management: A Comprehensive Guide

The amount of information generated by enterprises today is mind-boggling.  Imagine the number of emails with critical business information shared by teams and the amount of knowledge that silently sits in Google Drives and PPTs.  These are intellectual assets that, if managed and utilized effectively, can substantially increase your growth prospects.  Luckily there is a...
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7 Biggest Knowledge Management Challenges & Their Solutions

Imagine the amount of data being generated every single day by your employees – it’s humongous, right?  This influx of information is making knowledge management software increasingly important for organizations. It centralizes all business information, so your employees can work with minimum friction and maximum clarity.  While there are substantial benefits knowledge management brings to...
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What is Self Service Portals: Guide, Examples & How to Cre

Is the never-ending ticket inflow degrading the quality of your support services and pushing customer satisfaction rates to an all-time low?  This is a common challenge that is urging most businesses to rethink their customer support strategies.  If you are sailing in the same direction, there is some good news for you!  A self-service portal...
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Knowledge Transfer – What it is & How to Achieve it?

Organizations face the risk of knowledge loss when talented employees retire, resign, or are sacked.  The insights and expertise they gain during their tenure is an enormous asset. In an interdependent work culture, this knowledge loss may lead to a more inefficient workforce and potentially broken internal processes.  You might have seen managers hustle at...
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