10 Leading ClickHelp Alternatives for 2022

ClickHelp Alternatives

ClickHelp is a powerful tool for creating software documentation and has been in the market for quite some time now. Features like effortless migration, powerful integrations, and smart single sourcing have made it a popular choice for companies. 

While ClickHelp is undoubtedly a great tool, it comes with its own set of flaws that urge businesses to look for superior alternatives. 

From expensive subscription plans to limited template options, there are multiple reasons people are exploring better options. 

If you are sailing in the same boat and searching for the best ClickHelp alternatives, we can guide you on the right path. 

In this blog, we will uncover the top 10 alternatives to ClickHelp and help you choose a tool that best fits your business requirements. 

ClickHelp Alternatives Feature & Price Table 

Software  Key Features  Pricing
ProProfs Knoweldge Base  1. MS Word-like editor 
2. Workflow review & approval 
3. Ready-made templates 
4. Multiple language support 
5. Single sign-on 
Starts from $30/author/month
Document360 1. Custom home page and domain 
2. In-app help widget 
3. Drag and drop UI
4. Automatic source control 
5. In-depth analytics 
Starts from $99/project/month
Paligo 1. Single sourcing
2. Version control
3. Bilingual editor 
4. XML editor
5. CSS for branding
Not Available
Confluence 1. Advanced search and labels
2. Customizable templates 
3. Real-time notifications
4. Internal comments and likes
5. User permissions
Starts from $5.50/user/month
Notion 1. Collaborative editing and internal comments
2. Granular access controls
3. Custom Gantt and Kanban boards
4. Pre-built templates
5. Drag and drop editing
Starts from $4/month
GetGuru 1. Simple yet powerful editor
2. Slack integration
3. Duplicate content detection
4. In-depth reports
5. Custom knowledge triggers
Starts from $5/user/month
Madcap Flare 1. Visual WYSIWYG XML editor
2. Topic-based authoring
3. Pre-built templates 
4. Workflow reviews
5. Built-in analytics
Starts from $167/user/month
Adobe RoboHelp 1. Import Word docs and HTML 
2. Conditional content rules
3. Single source content 
4. Dynamic content filters 
5. Template customization
Not Available 
HelpNDoc 1. A simple and clean user interface
2. Group all actions into ribbons
3. State-of-the-art word processor
4. Built-in media library
5. Script editor
Starts from $99
Dr. Explain 1. Multiple-format publishing
2. Built-in spell checker
3. Templates & CSS
4. Add images, videos & tables
5. Export to PDF
Free tool
ClickHelp 1. White-label branding
2. Easy migration
3. Detailed analytics & reporting
Starts from $55/author/month

What Is ClickHelp? 

ClickHelp is a modern and flexible tool that is used by software companies across the globe to create technical documentation. It allows you to manage all your technical content in one single portal. Your teams of developers, support specialists, marketers, and others can work collectively to review the content that goes live, ensuring that the output is nothing but flawless. 

The tool supports multiple formats, such as Word docs, HTML, and CHM files, so you can easily migrate your existing content. Additionally, ClickHelp, with its seamless integrations and effortless navigation, takes the end-user experience to a whole new level. 

Choose it for: Extensive visual settings and CSS, flexible permission management, collaborative review system

Third-party integrations allowed: Yes

Suited for: Small to large companies

Pricing: Starts from $55/author/month

Case Study: 

IntSights is a New York-based company that provides external threat intelligence and protection platform to companies across the globe. 

For IntSights, online documentation is crucial to help clients overcome security-related challenges. ClickHelp enabled the company to create a customized documentation portal where users can find all the information they need in seconds. 

Thanks to ClickHelp, IntSights now has a simple one-time login process to ensure the documentation can be accessed only by authorized users. 

Why Look for ClickHelp Alternatives? 

ClickHelp is undeniably a great tool for technical documentation that’s clearly evident with the popularity it enjoys. However, as they say, there is no such thing as a perfect tool. 

ClickHelp has its share of drawbacks that are a turn-off for some businesses. 

Let’s discuss some notable cons you must be aware of. 

  • Limited Templates: ClickHelp offers limited variety when it comes to templates. While creating documentation, you will not have many template options to choose from. 
  • Expensive Plans: ClickHelp’s plans are quite expensive, starting at $55. This makes it an unfeasible option for small businesses that mostly look for affordable tools. 
  • No Mobile App: Most businesses look for tools that come with fully-functional mobile apps. ClickHelp works great on mobile devices. However, it doesn’t offer a dedicated mobile app. 

The Features ClickHelp Alternatives Must Have 

When searching for the best ClickHelp alternatives, you must be aware of the features to look out for. Choosing the right software gets a lot easier when you know what you want. 

If you are confused about which features to consider, worry not. We are here to guide you. 

Here are some of the key features that every ClickHelp alternative must have: 

1. Expert-Designed Templates:

Every ClickHelp alternative should offer ready-made templates with a defined framework. Templates do all the heavy lifting when it comes to formatting and structuring. This means you can get started in no time. 

2. Robust Reporting:

Reporting is a key feature of help authoring tools that make performance tracking a breeze. All ClickHelp alternatives should have a built-in reporting system that helps you monitor key metrics and unlock improvement areas. 

3. User Access Controls:

This is a crucial feature that gives you the power to control who can contribute, edit, or view your documentation. ClickHelp alternatives should allow you to manage user roles and permissions so that teams can work collectively without any confusion. 

4. Third-Party Integrations:

External integrations show how compatible a tool is with different types of software. The best ClickHelp alternatives should integrate seamlessly with customer support, collaboration, analytics, and several other tools. 

5. Public/Private:

Depending on your target audience, you should be able to set the documentation’s access as public or private. Any ClickHelp alternative you choose should offer this functionality. 

Our Selection Criteria for ClickHelp Alternatives 

When searching for software like ClickHelp, you will find dozens of options that offer similar features. So, how do you cut through the noise and make an informed decision? 

Worry not, as we’ve done all the heavy lifting for you!

We went through several review platforms and product websites to prepare a list of the top ClickHelp alternatives that are worth your attention. To be a part of this coveted list, all tools should meet our criteria. 

1. Core Knowledge Base Features:

All alternatives to ClickHelp should offer core knowledge base features for content authoring, customization, user management, and publishing. 

2. Listed on Top Review Platforms:

ClickHelp alternatives should be listed on leading review platforms such as Capterra, GetApp, and FinanceOnline. 

3. Minimum 10 User Reviews:

All ClickHelp alternatives should have a minimum of 10 genuine user reviews on the above-mentioned platforms. This will help you gauge the effectiveness of the tools and make a sound decision. 

Top 10 Click Help Alternatives to Consider in 2022

It’s finally time to dive deep into the topic and explore the top ClickHelp alternatives on the market. Let’s look at each one of them in detail here. 

1. ProProfs Knowledge Base 

Pricing: Starts from $30/user/month

ProProfs knowledge base

Trusted by top brands, ProProfs Knowledge Base is an easy-to-use tool that helps you create self-help documentation, guides, and manuals. With bespoke features for content authoring, customization, and publishing, you can get your documentation ready in minutes. There is a wide variety of expert-designed templates you can choose from and access insightful reports to gauge content performance. 

ProProfs Knowledge Base is mobile-friendly and integrates seamlessly with popular tools like Zendesk, Freshdesk, Google Analytics, and many others. 

Key Features: 

  • Write, edit, and publish articles with a simple MS Word-like editor
  • Enjoy top-notch security with single sign-on and two-factor authentication
  • Use ready-made templates with pre-defined, topic-relevant categories
  • Build multilingual documentation to serve a diverse audience
  • Set workflows to produce flawless, high-quality content

Pros & Cons: 

Pros: 

  • Requires no coding and is suitable for both beginners and experts
  • Offers comprehensive reports on article performance and author activities

Cons: 

  • The tool doesn’t offer co-editing feature
  • Internal comment option not available

Choose it for:

Software documentation, user access management, workflow reviews, and approvals

Third-party integrations allowed: Yes

Suited for: Small to large businesses

Case Study: 

Descartes Systems (Germany) GmbH is a global leader in cloud-based logistics and supply chain solutions. 

The tool the company used till 2014 for end-user documentation was highly inflexible and complicated. Editing was a struggle, the search was ineffective, and most importantly, the tool wasn’t user-friendly. 

After the firm switched to ProProfs Knowledge Base, the end-user documentation improved substantially. They loved the tool’s ease of use, extensive formatting options, and advanced features like CSS and user management. 

Their end-user documentation is now constantly growing!

2. Document360 

Pricing: Starts from $99/project/month. 

Document 360 - Knowledge base platform

Built for growing companies, Document360 is a leading ClickHelp alternative that provides an advanced portal where teams can work together to produce error-free documentation. From product help docs and technical documentation to FAQs and user guides, the tool offers multiple possibilities, making it an attractive option to consider. 

Using this software, you can maintain different versions of documentation, organize content with drag-and-drop functionality, and take automatic backups of all data. 

Key Features: 

  • Set up a custom home page and domain for your documentation
  • Add an in-app help widget to your product or website for 24×7 support
  • Create up to 6 levels of categories and subcategories with drag-and-drop UI
  • Eliminate content duplication with automatic source control 
  • Access in-depth analytics on documentation traffic and user engagement

Pros & Cons: 

Pros: 

  • Build multilingual documentation with AI machine translation
  • Get real-time notifications on key events through emails and Slack

Cons: 

  • Inflexible home page editor
  • Doesn’t offer a way to archive or schedule an article for publishing

Choose it for:

Real-time document collaboration, multi-branding, content review reminders

Third-party integrations allowed: Yes

Suited for: Small to large businesses

Case Study: 

Headquartered in Turkey, Tegsoft is a popular telecommunication software development company that offers an omnichannel platform for customer engagement. 

Previously the company was dependent on Google Drive for creating and sharing documents, which soon proved inefficient due to its lack of analytics and search capabilities. After evaluating multiple products, Tegsoft decided to go for Document360, thanks to its rich features and granular access controls. 

The company now has systematic technical documentation that helps business partners configure the Tegsoft product, reduce support tickets, and provide better customer support. 

3. Paligo 

Pricing: Contact the company for a quote

Paligo CCMS solutions to help you build technical documentation

Paligo is another alternative of ClickHelp that offers end-to-end CCMS solutions to help you build technical documentation. You can perform all important documentation steps from authoring and managing to translating and publishing in one collaborative workspace. 

With features like topic-based authoring and smart content reuse, you can get your documentation ready in no time. What’s really exciting about Paligo is its multi-channel publishing capabilities that enable you to produce content across multiple formats and channels.  

Key Features: 

  • Use single sourcing to reuse content and reduce manual work
  • Roll back to previous article versions and keep track of the changes made
  • Manage translations using the bilingual editor to cater to a diverse audience
  • Create standardized and structured content using XML editor
  • Blend the documentation with your company’s branding using CSS

Pros & Cons: 

Pros: 

  • Multiple publication channels and outputs, such as – HTML, PDF, Zendesk, etc. 
  • Single-source content reuse

Cons: 

  • PDF formatting could use improvement
  • Speed issues during the loading and saving of content

Choose it for:

Technical documentation, multi-channel publishing, painless migration

Third-party integrations allowed: Yes

Suited for: Small to large businesses

Case Study: 

Jenzabar is a higher education software solutions company that provides outstanding tools to help educational institutions succeed and keep up with the changing trends. 

The help authoring tool they used previously couldn’t keep pace with the company’s exponential growth. Collaboration was a challenge, formatting was frustrating, and the content reuse features weren’t really helpful. 

Paligo came as a relief for Jenzabar. The tool enabled the smooth migration of a massive amount of data without interrupting the company’s release schedule. Paligo also provided guidance on content reuse, structured authoring, and output styling to ensure hassle-free migration. 

4. Confluence 

Pricing: Starts from $5.50/user/month

Confluence is a perfect blend of knowledge management and project collaboration

Confluence is a perfect blend of knowledge management and project collaboration. What makes it one of the leading alternatives to ClickHelp is that it offers a remote-friendly workspace where teams can collectively work on projects, share knowledge, and communicate with each other. 

There are best-practice templates that help you get off to a great start. Moreover, with real-time editing, commenting, and notifications, collaboration is smooth sailing. Integrations with sibling tools – Jira and Trello – ensure that you get a holistic experience. 

Key Features: 

  • Find information quickly with advanced search and labels
  • Choose from several customizable templates to build documentation
  • Alert teammates through real-time notifications and keep everyone on the same page
  • Boost collaboration with internal comments and likes
  • Set user permissions to control access to documents 

Pros & Cons: 

Pros: 

  • Keep a close track of in-progress work and drafts with a personalized feed
  • Let teams co-edit articles and track changes in real-time

Cons: 

  • Steep learning curve
  • Some advanced features can be availed with paid plugins, adding to the tool’s cost

Choose it for:

Internal integrations with Jira and Trello, structured workspace, remote team collaboration

Third-party integrations allowed: Yes

Suited for: Small to large businesses

Case Study: 

Capegemini is a renowned multinational consulting firm with its headquarters in Paris, France. The company provides an array of consulting, technology, and outsourcing services to its clients across the globe. 

Odigo™ is a tool that Capgemini provides to its clients for omnichannel engagement. The team working on this software is dispersed globally, which makes collaboration a real challenge. They needed a tool that could help them build a transparent, collaborative culture where customer needs are immediately addressed. 

Capegmini opted for Jira and Confluence to expedite the software development process. With the help of Confluence, their team has created a central documentation hub where all meeting notes, reports, and product requirements are safely stored. This has facilitated collaboration across continents and reduced the time it takes to roll out new product features. 

5. Notion

Pricing: Starts from $4/month

Notion- designed to reduce chaos in your workplace by giving teams an all-in-one platform to collectively work on projects, share knowledge, and maintain documents

Notion is designed to reduce chaos in your workplace by giving teams an all-in-one platform to collectively work on projects, share knowledge, and maintain documents. The tool can be customized with simple drag-and-drop functionality to make it work just the way you want. 

Whether you are a small business, enterprise, or individual worker, Notion fits well in every scenario. This ClickHelp competitor scales seamlessly with your growing needs and gives you full control over user access through its advanced permissions. 

Key Features: 

  • Enable teams to work together with collaborative editing and internal comments
  • Set granular controls to control user access and permissions
  • Manage projects and tasks using custom Gantt and Kanban boards
  • Kickstart the document creation process with pre-built templates
  • Create content quickly with easy drag-and-drop editing

Pros & Cons: 

Pros: 

  • Short learning curve
  • Instructional videos to help you get started

Cons: 

  • Not an ideal tool for managing complex projects and documents
  • Templates can be difficult to use for new users

Choose it for:

Project and document management, global community of users, extensive template library

Third-party integrations allowed: Yes

Suited for: Small to large businesses

Case Study: 

Raise provides real-estate solutions to help companies build a better workplace. 

For a long time, the company used Google Sheets to document goals, vision, and roadmaps. Conversations during meetings were unstructured, innovation was slow, and collaboration was shaky. 

With Notion, Raise has witnessed a substantial difference in how their teams work. The tool helped improve cross-functional work, streamline meetings, and keep all teams on the same page. 

Read More: Top 10 Notion Alternatives & Competitors

6. Guru

Pricing: Starts from $5/user/month

Guru- Organize company information

Guru is another notable ClickHelp competitor worth your consideration. The tool works like a company wiki that aids employee onboarding, internal communication, and remote working. It helps you systematically organize all data in collections and boards, thus keeping away the chaos of Google Docs and Slack threads. 

Using Guru’s browser extensions, you can capture information instantly from any website and turn it into a bite-sized card that can be accessed by everyone. 

Key Features: 

  • Write and import content in a simple yet powerful editor
  • Capture subject matter knowledge directly from Slack
  • Detect duplicate content and prevent redundancies
  • Access deep insights into user engagement and card performance
  • Create custom knowledge triggers to keep teams updated

Pros & Cons: 

Pros: 

  • Information can be systematically arranged in cards and boards
  • Powerful search that returns accurate results

Cons: 

  • Data import and export could be improved
  • You can’t add videos directly to cards

Choose it for:

Browser extensions, custom knowledge triggers, expert verification

Third-party integrations allowed: Yes

Suited for: Small to large companies

Case Study: 

Headquartered in Texas, Favor Delivery is a same-day ordering and delivery platform that offers its services in 200 cities. 

The company needed a centralized knowledge platform to ensure smooth operations at a time when online delivery adoption was at a boom due to the COVID-19 pandemic. There was internal misalignment and inconsistency in customer experience that urged Favor Delivery to look for a solution. 

That’s when Guru came to the picture. The tool helped the company improve adherence to internal processes and customer satisfaction by a remarkable 5% in just a matter of two months. 

7. Madcap Flare

Pricing: Starts from $167/user/month

Madcap Flare is a power-packed tool designed to help you create technical documentation

Madcap Flare is a power-packed tool designed to help you create technical documentation for your products and services. From importing and authoring to translation and publishing, this cloud-based software assists you at every stage of the content development process. 

You can publish the content in whichever format your audience prefers – HTML, PDF, MS Word, etc. The tool’s insightful analytics help you elevate the quality of your self-help platform while improving overall customer satisfaction. 

Key Features: 

  • Create technical documentation using a visual WYSIWYG XML editor
  • Organize content into reusable chunks with topic-based authoring
  • Use pre-built templates to produce print, online, or mobile content 
  • Set workflows to help teams collaborate and review content
  • Improve content accuracy and relevance with built-in analytics

Pros & Cons: 

Pros: 

  • View and customize common tasks in ribbon toolbar
  • Single source images and videos to maximize content reuse

Cons: 

  • Steep learning curve
  • Confusing table styles

Choose it for:

Content reuse, multi-channel publishing, advanced content authoring

Third party integrations allowed: Yes

Suited for: Small to large organizations

Case Study: 

Exasol is a Germany-based analytics database company that helps enterprises address data-related challenges and achieve their business goals with ease. 

The company was looking for a way to boost customer self-service and streamline the process of building product documentation. 

Madcap Flare has reduced the inflow of support demands while ensuring that the company has world-class, interactive product documentation in place. Additionally, this tool helped the Exasol education team ramp up the process of creating and updating content. 

8. Adobe RoboHelp

Pricing: Contact the company for a quote

Adobe RoboHelp is a modern, next-generation tool for building a knowledge base

Adobe RoboHelp is a modern, next-generation tool for building a knowledge base. It comprises an intuitive authoring system fueled by HTML5 and CSS3 that helps you create impactful content rich in images and videos. 

You can manage all document versions and single-source publishing across screens, devices, and formats of your preference. If your teams are distributed globally, worry not. This ClickHelp alternative aids smooth collaboration so your knowledge base can be rolled out faster. 

Key Features: 

  • Import Word docs and HTML files directly into RoboHelp
  • Create conditional content rules and apply them to topics or paragraphs
  • Single source content to save your time and effort
  • Set dynamic content filters to deliver personalized experiences
  • Tweak templates to your needs with easy to use editor

Pros & Cons: 

Pros: 

  • Automatically identify mistyped queries using fuzzy logic and display accurate search results
  • Cater to a global audience with the tool’s cutting-edge translation capabilities

Cons: 

  • Steep learning curve
  • Version control system could use improvement

Choose it for:

Intelligent content reuse, micro-content authoring, smooth file importing

Third-party integrations allowed: No

Suited for: Small to large companies 

Case Study: 

Established in 1968, Tata Consultancy Services, is an Indian multinational company with a  strong foothold in over 46 countries. 

The company turned to Adobe RoboHelp to strengthen its content publishing process and deliver superior experiences to clients. Using this tool, TCS converted the standard documentation process into an amazing learning experience. It helped them create a user guide that is fully aligned with end-user expectations. 

RoboHelp also helped build effective internal processes and ignite innovation across departments. 

9. HelpNDoc

Pricing: Starts from $99

HelpNDoc is a highly versatile documentation tool with an impeccable interface that can turn even complex authoring into a smooth, hassle-free experience

HelpNDoc is a highly versatile documentation tool with an impeccable interface that can turn even complex authoring into a smooth, hassle-free experience. It encompasses an advanced, full-featured topic editor and a huge library of media items to help you build stunning documentation. 

Responsive to multiple devices, screens, and websites, HelpNDoc can publish content in multiple formats, including help files, user manuals, websites, and many more. You can use the advanced customization options to build content that fits well with your company’s branding. 

Key Features: 

  • Create documentation on a simple and clean user interface
  • Group all actions into ribbons to make them easier to access and understand
  • Write, edit, and style your content effortlessly with a state-of-the-art word processor
  • Access images and videos instantly from a built-in media library
  • Save time by automating repetitive tasks using a script editor

Pros & Cons: 

Pros: 

  • Identify spelling errors across the document with the live spell checker
  • Spot broken links, duplicate media, and other such problems using customizable reports

Cons: 

  • The user interface looks traditional 
  • Doesn’t offer a mobile app

Choose it for:

Multiple documentation formats, Responsiveness to multiple devices, topic and keywords editor

Third-party integrations allowed: Yes

Suited for: Small to large businesses 

Case Study: Not available

 10. Dr. Explain

Pricing: Free tool

 Dr. Explain- A well-designed interface, along with multi-user collaboration, makes document creation an effortless process.

Dr. Explain is another best alternative to ClickHelp that helps you build user documentation, guides, and manuals. A well-designed interface, along with multi-user collaboration, makes document creation an effortless process. It comes with a specialized text editor and customizable templates with modern designs that promise a stellar experience. 

You can completely automate routine actions and preview the document in both printable and online formats. You also get an article status system that enables you to keep firm track of your document’s progress. 

Key Features: 

  • Publish user guides in multiple formats, including PDF, CHM, HTML, etc. 
  • Prevent typos and errors with built-in spell checker
  • Customize your help pages using templates and CSS
  • Add images, videos, table, hyperlinks, and much more to your help articles
  • Export documentation to PDF or MS Word format

Pros & Cons

Pros:

  • Publish documentation in multiple formats
  • Built-in screenshot editor to capture and document screen information

Cons:

  • Occasional freezing makes it difficult to close the program
  • Lacks translation capability

Choose it for:

Image annotation editor, status updates, multi-user collaboration

Third-party integrations allowed: No

Suited for: Small to medium-sized companies

Case Study:

Hensoldt is a multinational company based out of Germany. The firm provides customer-specific solutions across avionics, optronics, and electronic warfare fields. 

They use Dr. Explain to build user manuals that explain everything about what their software solutions do. The tool saves them countless hours that were otherwise wasted in copy-pasting of content. Using Dr. Explain, their teams can take automatic capture of screens and create screenshots with callouts to provide an exemplary end-user experience. 

Comparison of Best Alternatives of ClickHelp

Software  Price Public and Private Ready-made templates User roles & permissions Built-in reports  Third-party integrations Customizations
ProProfs Knowledge Base  $30/author/month Y Y Y Y Y Y
Document360 $99/project/month Y Y Y Y Y Y
Paligo Not Mentioned Y Y Y Y Y Y
Confluence $5.50/user/month Private only Y Y N Y Y
Notion $4/month Y Y Y N Y Y
Guru $5/user/month Y Y Y Y Y Y
Madcap Flare $167/user/month Y Y Y Y Y Y
Adobe RoboHelp Not mentioned Y Y Y Y N Y
HelpNDoc $99 N Y N N Y Y
Dr.Explain Free tool  N Y Y N N Y
ClickHelp $55/author/month Y Y Y Y Y Y

Final Verdict: Which ClickHelp Alternative Should You Go For? 

ClickHelp is a popular help authoring software that can be used to create impressive technical documentation for your products and services. 

The tool allows you to: 

  • Author and host documentation in a single portal
  • Monitor content quality and user behavior metrics
  • Publish documentation in multiple formats
  • Password-protect your document for security, and much more. 

However, there are various drawbacks that push businesses to look for better alternatives. The tool’s subscription plans are expensive, and there are not enough template options to choose from. 

The list of tools given above is carefully curated after hours of research. All these tools are quite popular and used extensively by companies across the globe. Compare ClickHelp alternatives on the basis of their features, pricing, and pros and cons, and make a smart decision that you won’t regret. 

If you want a simple and affordable solution with all the right features, ProProfs Knowledge Base is a good bet. If you need the best of project collaboration and document management, Notion is the ideal tool. Guru is a great option for those looking for an easy way to structure scattered data in cards and boards. 

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About the author

Brayn is a knowledge management expert. He has been published in CustomerThink, PointVisible and Apruve. As a customer support specialist at ProProfs, Brayn has been instrumental in building a robust knowledge base and documents that help support executives keep every customer delighted. You can catch up with Brayn on Twitter and LinkedIn.