Bundled with robust features, ProProfs Knowledge Base software is ideal for creating online documentation, knowledge base, and manuals to provide top-notch self-help support. Its intuitive UI, dynamic reporting system, compelling integrations with sibling tools, such as ProProfs Live Chat and Help Desk, make it an ideal alternative to HelpDocs.

ProProfs Knowledge Base comes with a forever free plan and arms you with all the bells and whistles you need to manage business knowledge, reduce customer support tickets, and promote team collaboration.

Detailed Price & Feature Comparison

ProProfs Knowledge Base vs. HelpDocs
ProProfs knowledge base, an alternative to HelpDocs
HelpDocs Knowledge Base
Starts at
Starts at
Free Hosting
(World-class hosting on AWS)
You’re on your own
Designed For
Installation & IT Support
Not required
Not required
Content Authoring
Ready-to-Use Templates
(20+ professionally designed templates)
Single Sourcing
Import Content
Multiple Authors
Branding & Customization
User Management
Security & Restrictions
User Experiences
Reports & Analytics
24x7 Support

Why Choose ProProfs?

  • Use contextual help in knowledge base
    Simplify Jargon with Tooltips

    Use tooltips, pop ups, and lightboxes to explain jargon and difficult concepts. Provide readers with a hassle-free self-service experience.

  • manage knowledge base content visibility to users
    Manage Content Visibility

    Apply rules and conditions to specific sections of your knowledge base and take full control of its visibility. Hide or display content based on these conditions.

  • Get actionable knowledge base reports
    Identify Broken Links

    Get a report of your inactive or broken links along with the page titles. Fix these links to ensure that readers are directed to the right knowledge base articles.

  • Set up the workflow with knowledge base
    Set Custom Status

    Besides the regular workflow status such as ‘Draft’, ‘In Progress’, and ‘Ready for Review,’ you can set custom status to ask for suggestions or contributions from a specific team member.

  • access to multiple devices
    Access on Multiple Devices

    Allow readers to access your knowledge base on any device - laptops, mobile phones, or tablets.

  • Multilingual knowledge base
    90+ Languages Supported

    Translate your knowledge base into over 90 languages and reach out to your geographically spread target audience.

Here are some more HelpDocs alternatives for you to explore:

1.Atlassian Confluence
Confluence knowledge base software

Knowledge management, employee engagement, or project collaboration - whatever it is, Atlassian Confluence helps you achieve it easily. The software is noted for its unique features, enterprise-grade security system, and powerful integrations with tools like Trello, Slack, Jira, Google Drive, and more. This HelpDocs alternative helps you create an organized workspace that your teams love.

Pricing: Starts at $10/10 users/month.
2.Zoho Wiki
Zoho wiki, an alternative to Helpdocs

A simple knowledge management tool, Zoho Wiki, is perfect for your internal teams. This HelpDocs alternative is ideal for small businesses looking for a ready-made platform to improve team collaboration and streamline content management. Easy to set up and fully customizable, Zoho Wiki, helps you create, manage, and design a knowledge base with the utmost ease.

Pricing: Starts at $2.20/user/month
HelpCrunch knowledge base software

HelpCrunch’s knowledge base software comprises a variety of features to help you provide exceptional self-help support to your customers and employees. From a powerful editor and search engine to customization and SEO optimization, HelpCrunch provides you everything you need to create a compelling knowledge base. That’s precisely why it is one of the best alternatives to HelpDocs knowledge base.

Pricing: Starts at $12/user/month.
Tettra knowledge base

Looking specifically for an internal knowledge base solution for your teams? Tettra fits the bill pretty well. Some of the features that Tettra is well-known for include smart workflows, awesome integrations, easy editor, and beautiful templates. This HelpDocs alternative comprises a reliable bunch of features and an awesome search function. Small businesses and enterprises can use it with equal ease.

Pricing: Starts at $99/10 users/month.
Helpscout Knowledge Base software

Cloud-based, customizable, and feature-packed, HelpScout’s knowledge base software works well for businesses looking for ways to reduce their support ticket volume. Its compelling features span across categories - collaborative authoring, customization, translations, data security, and searchability. Businesses of all shapes and sizes across industries use HelpScout to deliver instant self-help customer support.

Pricing: Starts at $20/user/month

That was a concise list of HelpDocs alternatives. Each of the tools mentioned above is unique in their own way. Go through the features and gain a deeper understanding of how they can help you craft exceptional experiences for your customers and employees.

In case you find it difficult to make a choice, give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

What Our Customers Say

  • Bill Wisell ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.

    Bill Wisell, Health Licensing Coordinator, Nebraska Department of Human and Health Services

  • Trever Ehrlich With ProProfs, we've had an explosion in data available to our team; in just a few months, our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, images and video.

    Trever Ehrlich, Creative Solutions Manager, Kenco Logistics

  • Bob Bednarz The client-facing knowledge base we created using ProProfs Knowledge Base software was of significant help in increasing page views and improving engagement rate.

    Bob Bednarz, Learning & Development Manager, Smokeball

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