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ProProfs Editorial Team

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ProProfs Editorial Team

Knowledge management specialists |

The ProProfs Knowledge Base Editorial Team is a passionate group of knowledge management experts dedicated to delivering top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your knowledge management initiatives.

Articles by ProProfs Editorial Team

Top 20 Best Software Documentation Tools in 2024

Why are software documentation tools so popular? They help reduce the learning curve associated with new or complex projects, ensure consistency across multiple team inputs, and maintain up-to-date support material. Effective software documentation is more than just a helpful guide—it’s an essential component that ensures projects run smoothly and are accessible to both new and...
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Top 12 Best Online Documentation Software & Tools in 2024

Having explored a variety of documentation software and online documentation tools, I’ve learned how these tools can be used to streamline workflows, enhance collaboration, and secure data integrity across projects and teams.  They can address challenges like organizing vast amounts of information, ensuring consistency in documentation standards, and facilitating real-time collaboration across global teams to...
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How to Create a Knowledge Base in 8 Easy Steps

Customer support is complex as today’s customers are demanding, empowered, and impatient, so businesses are rethinking their existing strategies. The best effort you can put in is to create a knowledge base that can serve as a viable solution to give 24×7 self-help support to your customers. “By creating a knowledge base that effectively informs...
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What Is Network Documentation? Benefits, Best Practices & Templates

Irrespective of the size of your business, you need a strong network infrastructure to function smoothly, and network documentation helps you with just that.  It enables a detailed map of the network’s architecture, encompassing hardware, software, configurations, and connections, which is crucial for effective network management, troubleshooting, and optimization. In this blog, we will discuss...
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Top 15 Help Authoring Tools & Software in 2024

Came here searching for the best help authoring tools? You are in the right place.  I often notice that modern customers are speed demons. They look for intelligently designed self-service platforms that provide help with just a few clicks and swipes. What if you don’t meet their expectations? Your hard-earned customers might turn to your...
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12 Best User Documentation Examples of Help Guides & Their Types

User documentation is a vital component of customer support and product usability, as it helps mitigate common challenges users face, like navigating new software, understanding product functionalities, or troubleshooting issues.  User documentation examples in the form of step-by-step guides, FAQs, manuals, and video tutorials empower users to solve problems independently, which enhances their overall experience...
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How to Create User Documentation – Importance & Types

Whether a complex software application or a simple household gadget, the bridge between frustration and functionality often lies in a well-crafted user manual.  The subject of how to create a user manual document is not just about producing a set of instructions; it’s about crafting a lifeline that empowers users to harness the full potential...
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What Is HR Documentation? Types & Best Practices With Examples

HR departments create HR documentation to record and organize crucial information related to employees and HR processes. This documentation ensures compliance with labor laws and regulations and streamlines various HR functions, from recruitment and onboarding to performance management and termination. In this blog, we will discuss the importance of HR documentation, delve into the different...
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What Is Training Documentation? Types & How to Create One With Examples

Training documentation is indispensable for any organization looking to enhance the effectiveness of its training programs.  These documents streamline the learning experience and ensure consistency and quality across training sessions by meticulously outlining the training process, objectives, and resources.  According to a LinkedIn report, around 93% of employees will stay longer in a company, provided...
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How to Create Online Documentation: The Guide

The demand for instant access to information and support has never been higher, and online documentation has emerged as a key solution.  It offers users immediate access to manuals, guides, and how-tos with just a few clicks. This innovative approach to documentation caters to the modern consumer’s expectations for speed and efficiency and addresses several...
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