ProProfs Editorial Team

Free team collaboration tools have revolutionized how we work, addressing common challenges like miscommunication, project delays, and scattered information.  These tools combine various functionalities, like messaging, file sharing, and project management, into a single platform, ensuring seamless collaboration and enhanced productivity.  A Stanford study found that employees who are open to collaborative working are 64%...

Every business strives to empower its customers with quick self-service, and what better way to do it than through effective knowledge base construction? Interestingly, as much as 70% of customers prefer to use a company’s website to get answers to their questions rather than use phone or email. A well-structured knowledge base solves numerous challenges,...

In the rapidly evolving world of SaaS (Software as a Service), providing timely, relevant, and efficient customer support is essential for maintaining a competitive edge and ensuring customer satisfaction.  A comprehensive SaaS knowledge base emerges as a game-changer, addressing common challenges like high support ticket volumes, long response times, and the continuous need for user...

Is your IT support department always surrounded by a mountain of requests and issues? An IT knowledge base can be the answer. According to a study by Econsultancy, 51% of customers prefer technical support through a knowledge base. It is more than just a repository; it helps manage and disseminate technical knowledge efficiently. It addresses...

How your call center agents handle customers can be the difference between a happy customer and an angry tweet. A call center knowledge base can bridge this gap.  It serves as a central repository of all critical information, from troubleshooting guides and FAQs to policies and product details. It tackles long hold times, inconsistent information,...

Imagine if your database talked back to you and understood the subtleties of human language. An AI knowledge base makes that a reality. It utilizes artificial intelligence to elevate how organizations manage, store, and retrieve information. According to a study by Deloitte, 81% of contact center executives are investing in AI technologies to improve the...