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ProProfs Editorial Team

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ProProfs Editorial Team

Knowledge management specialists |

The ProProfs Knowledge Base Editorial Team is a passionate group of knowledge management experts dedicated to delivering top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your knowledge management initiatives.

Articles by ProProfs Editorial Team

Last modified: July 22, 2024

Top 11 SaaS Knowledge Base Software for 2024

In the rapidly evolving world of SaaS (Software as a Service), providing timely, relevant, and efficient customer support is essential for maintaining a competitive edge and ensuring customer satisfaction.  A comprehensive SaaS knowledge base emerges as a game-changer, addressing common challenges like high support ticket volumes, long response times, and the continuous need for user...
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Last modified: July 22, 2024

What Is an IT Knowledge Base & How to Create One?

Is your IT support department always surrounded by a mountain of requests and issues? An IT knowledge base can be the answer. According to a study by Econsultancy, 51% of customers prefer technical support through a knowledge base. It is more than just a repository; it helps manage and disseminate technical knowledge efficiently. It addresses...
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Last modified: July 26, 2024

What Is Call Center Knowledge Base? (Includes Benefits & Best Practices)

How your call center agents handle customers can be the difference between a happy customer and an angry tweet. A call center knowledge base can bridge this gap.  It serves as a central repository of all critical information, from troubleshooting guides and FAQs to policies and product details. It tackles long hold times, inconsistent information,...
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Last modified: July 22, 2024

What Is AI Knowledge Base? Benefits, Types & How to Build One

Imagine if your database talked back to you and understood the subtleties of human language. An AI knowledge base makes that a reality. It utilizes artificial intelligence to elevate how organizations manage, store, and retrieve information. According to a study by Deloitte, 81% of contact center executives are investing in AI technologies to improve the...
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Last modified: July 26, 2024

How to Create a Self-Service Knowledge Base (Benefits + Best Practices)

In a world where you can find answers to your most pressing questions faster than you can make a cup of green tea, relying on support teams for routine queries is becoming obsolete. A self-service knowledge base does more than reduce the burden on your customer support team; it empowers customers to solve problems independently....
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Last modified: July 4, 2024

Top 12 Best Document Collaboration Tools for 2024

Today’s digital and remote work environments require effective document collaboration tools. Over the last few years, I have navigated numerous collaborative projects and observed how the right tools can transform the efficiency and quality of teamwork.  Document collaboration tools are not just about editing and sharing files; they solve the bottleneck of traditional document handling—where...
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Last modified: July 26, 2024

Top 10 Best Process Documentation Tools & Software in 2024

Process documentation software has become essential for organizations aiming to streamline operations, enhance productivity, and foster team collaboration.  Being engaged with online documentation tools for 5+ years, I’ve noticed how these address critical issues like inefficiency, communication breakdowns, and the complexities of managing multi-faceted projects.  According to Statista, sales and marketing departments frequently employ documentation...
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Last modified: June 25, 2024

Top 10 Best Project Documentation Software & Tools in 2024

In today’s evolving landscape of project management, effective documentation has become essential for successful project execution.  After spending 5+ years in knowledge management, I have observed how project documentation software is indispensable in maintaining a centralized repository of project information, ensuring real-time collaboration and communication among team members, and enhancing the accessibility of project changes. ...
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Last modified: June 25, 2024

Top 10 Best API Documentation Tools & Software in 2024

Having explored the vast landscape of API documentation over the years, I’ve realized its essential role in the seamless integration and effective use of APIs in software development.  Postman’s 2022 State of the API report indicates that documentation is among the top four things leaders consider when deciding whether to integrate with a third-party API....
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Last modified: June 25, 2024

How to Write Code Documentation (With Examples)

In software development, effective documentation is as crucial as the code itself. Understanding how to write code documentation is not merely a skill but a fundamental practice that enhances project success rates and developer productivity.  Code documentation bridges the technical intricacies of code and its practical application, ensuring that present and future developers can understand,...
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