Brayn Wills

  Video has become one of the most cost-effective ways to promote, train, and support customers. If used the right way, it can both save you money and make you money. – Shep Hyken Video is the new BIG THING. If you aren’t using videos to improve cx with knowledge management, you’re probably missing out...

In the age of information overload, it’s common to see employees and customers struggling to find the needed information. This leads to frustration, decreased productivity, and missed opportunities.  But there’s a solution: a knowledge management system with features designed to tackle these challenges head-on. It captures, organizes, and shares an organization’s collective knowledge, making it...

Whether you already have a knowledge base for customer support or you are thinking of creating one, the big question that you are likely to face is:  How should we create content that clicks with customers? What kind of content would actually help customers solve problems?  That’s where a knowledge base content strategy comes to...