Brayn Wills

The employee onboarding process is crucial for new hires to get familiar with their new role and company culture.  According to a study by Glassdoor, a positive onboarding experience can increase employee retention by 82%. However, onboarding can be a complex process with various paperwork, training sessions, and administrative tasks. This is where employee onboarding...

A lot goes into running a company. Training and assisting new employees can be time-consuming and cumbersome in the midst of everything else that requires your attention.  Every organization desires the path of least resistance when it comes to its workflows because they understand this helps employees to be their productive best every day.  To...

In the age of information overload, sharing knowledge while collaborating effectively is like finding a needle in a haystack. This is due to the ever-increasing complexity of industries and the rapid proliferation of information. Knowledge sharing platforms can fix this problem, making finding the correct information in a company easy. They help you streamline sharing...

When you list the challenges your business faces, recording every bit of information that exists within the company is probably one of the top rankers.  It goes without saying that it is not possible to record all the wisdom your employees have gained over a period of time.  A lot of information only exists with...

Back in the day, when someone talked about document collaboration, it reminded me of endless email threads, version control woes, and alignment struggles. But much has changed since then, thanks to modern document collaboration tools!  As someone who has dedicated years to knowledge management and customer support, I realize the need for efficient document collaboration...

“There is no substitute for rock-solid customer service. You provide it or you don’t. Period!” Customer service – Do it right, and you can win customers’ hearts, increase sales, and create a positive growth graph for your business.  Going wrong with it can negatively impact your growth.  One of the many things that differentiate excellent...

Help Crunch is, undoubtedly, a feature-rich customer support software that doesn’t cost a fortune.  But let’s also admit the fact that it’s not the right tool for every business.  Regardless of how perfect a tool looks on the surface, there is a bunch of flaws hidden inside that tend to crush the expectations of businesses,...

Have you ever worked whole-heartedly on a project and still failed miserably in the end as the outcomes didn’t match the expectations?  And did that keep you wondering about what really went wrong?  Let’s be honest, no business is unfamiliar with this feeling. Such situations are often heart-breaking as all the hard work put to...

A month-old startup or an established business, every company needs a strong network infrastructure to function smoothly.  Imagine multiple devices connected to a single network. It’s natural for the network to slow down and create problems at times.  That’s when your IT team steps up and takes charge, right?  But here’s the challenge. Managing a...

We are in the experience economy where every business is running a race to deliver exceptional customer experiences.  Guess what. While the participants in this competition are countless, the winners are very few.  Why do most businesses struggle to get the customer experience right?  That’s because they are still stuck in the belief that customer...