Brayn Wills, Author at Knowledgebase Blog

Articles by Brayn Wills

Last modified: May 14, 2026

10 Tips to Create a Sales Enablement Strategy That Actually Works

What is the ultimate goal of any business? To sell, earn revenue, and build lasting relationships with customers. All of this is directly dependent on those on your front line, i.e., your sales soldiers. They fight and fall multiple times to drive customers to the point where they happily want to do business with you....

Last modified: June 25, 2026

10 Best Helpjuice Alternatives for 2026

There are several reasons Helpjuice continues to receive lots of love from companies across the globe. Employ this tool, and you will have access to powerful features such as incredible customization, in-depth reports, multi-lingual capabilities, and many more. Despite such stellar features, why are some businesses looking for Helpjuice alternatives? Because Helpjuice comes with its...

Last modified: June 26, 2026

Top 10 Stonly Alternatives & Competitors for 2026

Stonly is a robust knowledge base management solution that helps craft interactive guides for employees and customers. It facilitates the onboarding process and also improves the productivity of support agents. With more organizations moving towards tools that help create interactive content, Stonly has become a popular name in the knowledge management industry. It helps transform...

Featured

Last modified: October 23, 2024

How to Create a Successful Product Onboarding Process

There are billions of products on the market screaming for users’ attention and striving to make their own unique mark. While most products promise to sweep users off their feet, only a handful are able to fulfill these promises. What’s important to note here is that despite brilliant features and functions, a product can fail,...

Last modified: June 26, 2026

10 Best ServiceNow Alternatives & Competitors 2026

ServiceNow is inarguably one of the most popular names in IT Service Management (ITSM). However, popularity is far from being the only criteria for the usability of a software solution. While ServiceNow has ranked as a top ITSM solution for years, it fails to meet expectations in several areas due to various shortcomings, such as...

Last modified: May 14, 2026

6 Powerful Call Deflection Strategies for Delighted Customers & Productive Agents

Do you often find your support staff struggling with the horrifying number of calls for trivial issues every single day? And does this turn agents too flustered and stressed out to focus on critical customer concerns that require their undivided attention? Imagine answering the question – “Where is my order and why is it getting...

Last modified: July 6, 2026

16 Best FAQ Software & Tools in 2026 to Create FAQ

Providing instant and accurate information is essential for maintaining customer satisfaction and organizational efficiency. But why? According to Forrester research, 53% of US online adults are likely to abandon their online purchase if they can’t find a quick answer to their question. FAQ software helps you with just that by enabling businesses to create comprehensive...

Last modified: July 6, 2026

10 Best Knowledge Management Software to Better Organize Knowledge in 2026

Here’s a scenario I see all the time: A support agent gets a customer question about resetting a password. Instead of pulling up a pre-written article in seconds, they spend eight minutes digging through Slack messages, a shared Google Drive folder, and three outdated PDFs before writing a custom reply from scratch. Multiply that by...

Last modified: June 26, 2026

Top 10 Zoho Wiki Alternatives & Competitors for 2026

Zoho Wiki is an excellent knowledge base software that has been around for a long time. It offers a variety of features that help you document knowledge and make it easily accessible for employees. Despite being a popular tool, Zoho Wiki comes with its set of shortcomings. For instance, the tool doesn’t offer a built-in...

Last modified: April 7, 2026

What Is Explicit Knowledge? Definition, Benefits, and Best Practices

Successful businesses have one thing in common – they know how to optimally capture, retain, and utilize employees’ knowledge to achieve transformational growth. While tacit knowledge held by employees is difficult to capture, explicit knowledge can be effortlessly recorded, documented, and shared. This knowledge exists in multiple formats such as manuals, books, how-to videos, knowledge...