Brayn Wills, Author at Knowledgebase Blog

Articles by Brayn Wills

Last modified: October 17, 2025

Knowledge Management Process: Stages, Model & Implementation Guide

I’ve seen great companies hurt their own growth by treating knowledge like a junk drawer. When information is scattered across files and people’s heads, your business becomes vulnerable every time someone leaves. That’s where a knowledge management process comes in. It helps you capture, organize, and share information so that knowledge flows seamlessly across teams—instead...

Last modified: October 23, 2024

10 Tips to Create a Sales Enablement Strategy That Actually Works

What is the ultimate goal of any business? To sell, earn revenue, and build lasting relationships with customers. All of this is directly dependent on those on your front line, i.e., your sales soldiers. They fight and fall multiple times to drive customers to the point where they happily want to do business with you....

Last modified: May 13, 2025

10 Best Helpjuice Alternatives for 2025

There are several reasons Helpjuice continues to receive lots of love from companies across the globe. Employ this tool, and you will have access to powerful features such as incredible customization, in-depth reports, multi-lingual capabilities, and many more. Despite such stellar features, why are some businesses looking for Helpjuice alternatives? Because Helpjuice comes with its...

Last modified: October 6, 2025

Top 10 Stonly Alternatives & Competitors for 2025

Stonly is a robust knowledge base management solution that helps craft interactive guides for employees and customers. It facilitates the onboarding process and also improves the productivity of support agents. With more organizations moving towards tools that help create interactive content, Stonly has become a popular name in the knowledge management industry. It helps transform...

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Last modified: October 23, 2024

How to Create a Successful Product Onboarding Process

There are billions of products on the market screaming for users’ attention and striving to make their own unique mark. While most products promise to sweep users off their feet, only a handful are able to fulfill these promises. What’s important to note here is that despite brilliant features and functions, a product can fail,...

Last modified: October 23, 2024

10 Best ServiceNow Alternatives & Competitors 2025

ServiceNow is inarguably one of the most popular names in IT Service Management (ITSM). However, popularity is far from being the only criteria for the usability of a software solution. While ServiceNow has ranked as a top ITSM solution for years, it fails to meet expectations in several areas due to various shortcomings, such as...

Last modified: October 23, 2024

10 Best Archbee Alternatives & Competitors for 2025

Launched in 2019, Archbee is a relatively new knowledge management software with a wide range of features essential for learning, onboarding, and collaborating. The tool has managed to gain a large user base within a short span of time. Its beautifully designed interface and ease of use have made it the go-to choice for startups....

Last modified: September 9, 2025

6 Powerful Call Deflection Strategies for Delighted Customers & Productive Agents

Do you often find your support staff struggling with the horrifying number of calls for trivial issues every single day? And does this turn agents too flustered and stressed out to focus on critical customer concerns that require their undivided attention? Imagine answering the question – “Where is my order and why is it getting...

Last modified: July 3, 2025

16 Best FAQ Software & Tools in 2025 to Create FAQ

Providing instant and accurate information is essential for maintaining customer satisfaction and organizational efficiency. But why? According to Forrester research, 53% of US online adults are likely to abandon their online purchase if they can’t find a quick answer to their question. FAQ software helps you with just that by enabling businesses to create comprehensive...

Last modified: August 28, 2025

10 Best Knowledge Management Software to Organize & Centralize Knowledge in 2025

After years of watching teams drown in scattered files, endless email chains, and “where did we save that?” moments, I can tell you the best knowledge management software isn’t just a nice-to-have but mission-critical. A well-chosen tool doesn’t just store knowledge; it turns it into a living, breathing resource your team actually uses. I’ve helped...