Brayn Wills

Author

Brayn Wills

Knowledge Management Specialist |

Bryan Wills is a seasoned expert in knowledge management with over a decade of experience in the field. His expertise extends across various domains, including Security & Compliance, User Management, Knowledge Management, Software Documentation, and Customer Support. His writings not only reflect his deep understanding of these subjects but also offer practical solutions and strategies to help organizations enhance their knowledge management processes. Bryan’s work has been published in GetFeedback, CustomerThink, and Apruve.

Articles by Brayn Wills

8 Common Mistakes E-commerce Entrepreneurs Tend to Make in a New Business

E-commerce entrepreneurship is not for the faint-hearted given the slew of challenges involved. You need patience, courage and a strong will to get going regardless of how big the mountain of challenges is. To be honest, online entrepreneurship is not everyone’s cup of tea. And yet, people are taking the plunge into it not just...
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How to Build a Perfect Wiki for Your Business

A report by McKinsey has confirmed that: A working professional spends 28% of his workweek reading and answering emails 20% of a week goes in searching and gathering information These statistics confirm that searching for information is a tough task when it is unorganized and unstructured. Many companies today are grappling with this issue, figuring...
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Does Your Workforce Spend Too Much Time Searching for Information?

Corporate professionals have to deal with a humongous amount of data on a daily basis. Especially for those at the managerial level, this task becomes even more tedious when the information is scattered across various files and folders. According to a McKinsey report, employees spend 1.8 hours every day—9.3 hours per week, on an average—searching...
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5 Winning Strategies to Retain your Employees

Employee engagement is a formula that HR managers have been trying to crack for long. Given the increasing rates of employee turnover, they are struggling to find the right way to engage employees. Should you be concerned about it? If you see the figures below, you will definitely be, in case you aren’t. A research...
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Employee Handbook Content – Turn Your Handbook From Good to Great

A well-written, information-rich employee handbook is a valuable business asset.  It spells out the rules of the game and conveys your vibes and values clearly. In short, it helps you achieve your ultimate goal – employee happiness.  The question is, how do you ensure that your employee handbook is of real help to your workforce? ...
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Build Excellent Product Manuals With Online Manual Creator

Imagine This – Your customer is in a problematic situation. He wants to make an urgent call but unfortunately, the mobile phone hangs. Confused on what to do, he opens his laptop and searches online for the product manual of his mobile phone to fix it quickly. By following the guidelines mentioned in the manual,...
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Checklist for Selecting the Best Documentation Tool for IT Companies

Documentation forms the bedrock of a business, particularly for an IT company. A well-defined and full-proof documentation has more advantages than one can imagine. It helps you reduce IT complaints and resolve queries faster so that you can build a better bond with your customers. However, to achieve this, you need to get one thing...
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Manage Your Business Knowledge in a Personal Knowledge Base

Ever wondered if you could consolidate all the important business information, your work experiences, meeting notes, and much more on a single online platform?  Life would be sorted, right?  No heavy files to take along every time you go for a business meeting and minimum risk of information loss.  This is possible if you have...
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Why a Searchable Knowledge Base Is the Best Thing for Your Business?

“Alone we can do so little, together we can do so much.” This quote by Hellen Keller is quite relevant today when collaboration is touted as the new innovation and is seen as indispensable by businesses to craft a positive growth trajectory. Let’s start with a few questions. Does your organization have its roots globally?...
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6 Quick Hacks to Optimize Your Knowledge Base

A knowledge base speaks volumes about your business dynamics, about what you actually offer to your customers. It is the face of your firm on the basis of which your customers create a perception about your brand in their minds because through knowledge base your customers learn about your product or service. If it’s something...
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