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Checklist for Selecting the Best Documentation Tool for IT Companies

Checklist for Selecting the Best Documentation Tool for IT Companies

Documentation forms the bedrock of a business, particularly for an IT company. A well-defined and full-proof documentation has more advantages than one can imagine. It helps you reduce IT complaints and resolve queries faster so that you can build a better bond with your customers. However, to achieve this, you need to get one thing...
Manage Your Business Knowledge in a Personal Knowledge Base

Manage Your Business Knowledge in a Personal Knowledge Base

Ever wondered if you could consolidate all the important business information, your work experiences, meeting notes, and much more on a single online platform?  Life would be sorted, right?  No heavy files to take along every time you go for a business meeting and minimum risk of information loss.  This is possible if you have...
How to Create an Excellent Employee Handbook for Your Workforce

How to Create an Excellent Employee Handbook for Your Workforce

Do you know the difference between successful and struggling businesses?  It’s how diligently they work towards employee happiness. When people are happy at the workplace, it reflects in their performance and eventually translates into business growth.  But, keeping your employees happy is not a walk in the park.  You need to look beyond those attractive...
How to Create the Perfect SaaS Product Documentation for Your Customers

How to Create the Perfect SaaS Product Documentation for Your Customers

Using a product seems like an uphill task if there is no manual or documentation for assistance. This stands true, especially if customers are completely new to a product and do not have the slightest idea of how to use it.  If shooting questions to support staff via calls or emails is the only option...
Why a Searchable Knowledge Base Is the Best Thing for Your Business?

Why a Searchable Knowledge Base Is the Best Thing for Your Business?

“Alone we can do so little, together we can do so much.” This quote by Hellen Keller is quite relevant today when collaboration is touted as the new innovation and is seen as indispensable by businesses to craft a positive growth trajectory. Let’s start with a few questions. Does your organization have its roots globally?...
5 Winning Strategies to Create Online Help Documentation

5 Winning Strategies to Create Online Help Documentation

Did you know? As per a survey by Salesforce, 89% of millennials use a search engine to find answers before making a call to get customer service 70 percent of customers prefer to use a company’s website to get answers to their questions rather than use phone or email – according to Social Media Today...
6 Quick Hacks to Optimize Your Knowledge Base

6 Quick Hacks to Optimize Your Knowledge Base

A knowledge base speaks volumes about your business dynamics, about what you actually offer to your customers. It is the face of your firm on the basis of which your customers create a perception about your brand in their minds because through knowledge base your customers learn about your product or service. If it’s something...
How to Create Online Documentation : A Quick Guide

How to Create Online Documentation : A Quick Guide

What would be your first preference when you have basic questions about a product or service you are using? An online self-help document where you can find information in a few swipes and clicks? Or The time-consuming calls or emails that keep you waiting for hours or weeks to get a response?  It goes without...
Create a Comprehensive Technical Document : Step by Step Guide

Create a Comprehensive Technical Document : Step by Step Guide

What comes to your mind when you hear the word ‘technical documentation’?  Is a thousand-page paper-based document full of black and white text, jargon, and complex charts?  Well, that’s documentation of the 90s – a time when it was considered a cost center by companies due to its inadequacy at customer support.  But, today, it...