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Top Tips to Grow and Retain Your Corporate Memory

Top Tips to Grow and Retain Your Corporate Memory

Human memory is incredibly powerful. It dictates our career, life, relationships, and in fact, all our everyday errands.  Corporations are no different. Much like its human counterparts, a company’s entire existence depends on its corporate memory collected over the years.  This memory determines an organization’s culture, productivity, performance, and the money it makes in the...
Best Customer Service Tools for 2023

Best Customer Service Tools for 2023

The customer service landscape is evolving rapidly.  From direct in-person conversations and phone calls to chatbots and self-service, customer service has come a long way.  At the center of this remarkable progress is the adoption of technology that is making customer service simpler and more seamless with every passing day.   Companies that are at the...
Buyer’s Guide: How to Find the Best Knowledge Management Software for Your Company

Buyer’s Guide: How to Find the Best Knowledge Management Software for Your Company

Searching for the best knowledge management software is daunting, tricky, and downright exhausting. There’s no doubt that the discovery process can confuse many, especially businesses that are bombarded with a consistent stream of data. Why Knowledge Management Is Key for Businesses? Believe it or not, Fortune 500 businesses lose approximately “$31.5 billion a year by...
How to Reduce the Customer Service Cost for Your Business

How to Reduce the Customer Service Cost for Your Business

Running a customer support function effectively is costly.  But not doing so can be even costlier as you might lose the customers who are the very source of your revenue. So, as a growing business, how do you provide impeccable customer support while sticking to the budget?  Compromising the quality of support is never an...
How to Capture & Make the Most of Tacit Knowledge

How to Capture & Make the Most of Tacit Knowledge

Knowledge is usually considered as an information asset that can be easily recorded and transferred.  But that’s not always the case.  Unlike explicit knowledge, tacit knowledge is challenging to store and share with employees. Here’s the reason.  Tacit knowledge refers to the wisdom a person gains over time through different experiences and observations. For example,...
How to Build a Customer Service Policy for Your Business

How to Build a Customer Service Policy for Your Business

100% satisfied customers, no bad reviews, zero complaints – sounds dreamy, right?  But does such an ideal situation exist?  In reality, even if you give it your all, customers will still have complaints to raise, issues to be addressed, and questions to ask.  While you cannot control the inflow of customer requests, you can take...
How to Create the Perfect SaaS Product Documentation for Your Customers

How to Create the Perfect SaaS Product Documentation for Your Customers

Using a product seems like an uphill task if there is no manual or documentation for assistance. This stands true, especially if customers are completely new to a product and do not have the slightest idea of how to use it.  If shooting questions to support staff via calls or emails is the only option...
How to Write Project Documentation in 5 Easy Steps

How to Write Project Documentation in 5 Easy Steps

Project management is an indispensable part of all business functions.  Be it design, marketing, development, or any other department –  their success depends largely on how smoothly each project is executed from start to finish. While employing a capable project management team is a must, you also need dedicated project documentation to keep your projects...
9 Golden Tips for Successful Remote Employee Onboarding

9 Golden Tips for Successful Remote Employee Onboarding

Since the outbreak of the pandemic, businesses have been forced to go fully or partially remote.  From face-to-face meetings to online video calls, a lot has changed in how companies operate today.   Although this new work setup has brought with it multiple benefits – higher productivity and lower absenteeism, it has also thrown daunting challenges,...
Boost Your Online Business With Ecommerce Knowledge Base

Boost Your Online Business With Ecommerce Knowledge Base

What is an Ecommerce Knowledge Base?  An ecommerce knowledge base is a go-to place where prospects and customers can find accurate answers to any questions they have about a company’s products, service, payment, refunds, and more. It is a comprehensive resource offering 24×7 access to necessary information customers need before, during, and even after the...