Knowledge Management Blogs

Do you have a flawless product but still receive customer complaints?  If yes, chances are you don’t have user documentation, or if you have one, it’s not up to the mark.  It’s not just the design or features that make a product or service successful. Comprehensive user documentation plays a crucial role in realizing your...

Gone are the days when product and price dictated a company’s success.  89% of companies today compete solely on the basis of customer experience. In this digital world, customers are in the driving seat, you need to pivot towards crafting exceptional experiences to stand strong with your heads held high.  What if you don’t work...

Ever wondered what’s keeping your employees disengaged and unproductive at work?  It can be a lack of a structured information flow that leads to poor communication.  We all know what happens next.  Employees end up making poor business decisions that can change your company’s fate.  This means you need to work internally to prevent information...

How can employees access your business knowledge if it’s cornered in some files and folders?   When information isn’t available at the time when employees need it the most, it fails to be of real help.  Information silos can wreak havoc on your organization. It can affect employees’ ability to collaborate, innovate, and make quick, informed...

Turning piles of data into valuable information dominates the key business goals today.  This is because the information is a strategic asset that can help companies contain costs and develop a competitive advantage.  What happens if this information is not managed properly?  It can hurt employee productivity, negatively impacting decision making, and costing you millions...

Your products are beyond brilliance. They are feature-rich, powerful, and intelligently designed to fulfill customer needs.  But simply creating stellar products doesn’t guarantee great customer experiences. Your customers should be able to use the product successfully, with minimum hassles. That’s when you can proudly say – “We have achieved our ultimate goal – customer delight.”...

Have you ever felt that work hours aren’t enough to complete the day’s exasperatingly long to-do list?  We all have. The result of which is you end up working overtime to hit the day’s targets and meet deadlines. It is a never-ending vicious cycle that impacts your health, work-life balance, and, eventually, your work performance. ...

Companies are so laser-focused on their customers’ journey that they forget about the employees working behind the curtains and getting things done.  Like customers, employees too, form the heartbeat of an organization. It’s their right to enjoy a pleasant work experience that helps them give their cent percent to the tasks at hand.  Technical roadblocks,...

Walk into an important business meeting, and you will most likely hear conversations around customer experience, customer service, marketing, sales, and the list goes on! SaaS businesses are so laser-focused on selling more and selling fast, and they forget about something fundamental. Any guesses?  It’s product experience – that has the power to make or...

Is your support system brimming with tickets and customer dissatisfaction at an all-time high?  Is this taking a toll on your peace of mind as all you think about these days is – Tickets, Tickets, Tickets?  What if we told you there exists a magical solution to this predicament.  Any guesses?  It’s your self-service knowledge...