Knowledge Management Blogs

From the smallest of startups to the largest of enterprises, there is only one thing that can guarantee consistent growth and success, and that is customer experience.  Even with rapid technological advancements, many businesses are still stuck in cracking the code to customer happiness.  What makes customers tick? What is the formula to win their...

In this digital age, information overload has made knowledge management increasingly important for organizations. While consolidating business knowledge still remains one of the most arduous challenges companies face, leveraging this knowledge for business growth is a goal that’s even more far-fetched. For most organizations, regardless of their size, a Knowledge Management System (KMS) is the...

Modern customers, by and large, are speed demons.  They need intelligently designed self-service platforms that can provide help in a few clicks and swipes. What happens when you fail to meet their expectations? Your hard-earned customers turn to your competitors for a better, fulfilling experience.  You can prevent that from happening by taking ‘help’ closer...

Guru is a cloud-supported knowledge management tool that centralizes all your business information to make work easier for your employees.  As an internal wiki tool, Guru facilitates easy information access for your employees, automates new hire onboarding, and streamlines internal communication.  While it might seem like the best knowledge base tool, it takes an expert’s...

Notion is an excellent productivity and knowledge management tool that’s been making waves in recent years. The all-in-one workspace offers a lot of functionality to make your team members’ life easy. However, when it comes to businesses with some specific requirements, Notion fails to deliver as it has some downsides like sluggishness and unreliable offline...

There is a lot of buzz around Slite – a collaborative knowledge-sharing tool designed for internal teams.  Despite its popularity, why are so many businesses looking for Slite alternatives?  Well, truth be told, Slite looks like a great tool to have for efficient teams and streamlined processes, it has its share of demerits too.  While...

While searching for knowledge base solutions, chances are you might have come across KnowledgeOwl. Companies like Frontier Airlines, DevResults, and Inspired eLearning have used KnowledgeOwl to boost their customer support and internal team management.  No matter how impressive KnowledgeOwl looks at first, it may not be the right fit for all businesses.  Honestly, the tool...

While searching for knowledge base software, chances are you might have bumped into Slab.  Built for the modern workplace, Slab helps teams collaborate and be their productive best at work. The tool is undoubtedly great for companies looking to democratize company knowledge and make internal work processes seamless.  But no matter how shiny the features...

Are you currently using Bloomfire but having second thoughts about it?  Do you want a smarter and more effective solution to your business requirements?  If that’s so, you’ve come to the right place.  Bloomfire is a great tool for internal knowledge management. It helps you tap into your most important resource, i.e., knowledge, and leverage...

It is a well-known fact that knowledge is a critical business asset. Behind every game-changing decision, successful deals, and powerful strategies, is the knowledge you have gained over the years. It’s this knowledge that creates enduring value for your company, employees, and customers.  Knowledge is inarguably a major driving force for continued business growth and...