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10 Best ServiceNow Alternatives & Competitors 2024

10 Best ServiceNow Alternatives & Competitors 2024

ServiceNow is inarguably one of the most popular names in IT Service Management (ITSM).  However, popularity is far from being the only criteria for the usability of a software solution. While ServiceNow has ranked as a top ITSM solution for years, it fails to meet expectations in several areas due to various shortcomings, such as...
10 Best Archbee Alternatives & Competitors for 2024

10 Best Archbee Alternatives & Competitors for 2024

Launched in 2019, Archbee is a relatively new knowledge management software with a wide range of features essential for learning, onboarding, and collaborating. The tool has managed to gain a large user base within a short span of time. Its beautifully designed interface and ease of use have made it the go-to choice for startups....
6 Powerful Call Deflection Strategies for Delighted Customers & Productive Agents

6 Powerful Call Deflection Strategies for Delighted Customers & Productive Agents

Do you often find your support staff struggling with the horrifying number of calls for trivial issues every single day? And does this turn agents too flustered and stressed out to focus on critical customer concerns that require their undivided attention?  Imagine answering the question – “Where is my order and why is it getting...
10 Best FAQ Software in 2024 to Level Up Your Customer Support

10 Best FAQ Software in 2024 to Level Up Your Customer Support

Are your support agents always bombarded with repetitive customer requests that leave them with little to no energy for issues that really matter?  That’s the sad story of every growing business receiving more tickets than what their teams can handle. What if we told you there is a simple solution to this common problem? Deploying...
Top 15 Knowledge Management Software & Tools for 2024

Top 15 Knowledge Management Software & Tools for 2024

Welcome to the world of knowledge management!  They say knowledge is power, but without proper management, it can become a burden.  Picture this: your company’s valuable information is scattered across emails, Word docs, and Google Drive and is growing exponentially as your business expands. Forget about leveraging this information for business growth, employees even struggle...
Top 10 Zoho Wiki Alternatives & Competitors for 2024

Top 10 Zoho Wiki Alternatives & Competitors for 2024

Zoho Wiki is an excellent knowledge base software that has been around for a long time. It offers a variety of features that help you document knowledge and make it easily accessible for employees. Despite being a popular tool, Zoho Wiki comes with its set of shortcomings. For instance, the tool doesn’t offer a built-in...
Explicit Knowledge: Definition, Examples, Benefits & More!

Explicit Knowledge: Definition, Examples, Benefits & More!

Successful businesses have one thing in common – they know how to optimally capture, retain, and utilize employees’ knowledge to achieve transformational growth.  While tacit knowledge held by employees is difficult to capture, explicit knowledge can be effortlessly recorded, documented, and shared. This knowledge exists in multiple formats such as manuals, books, how-to videos, knowledge...
How to Impart Product Knowledge Training to Your Employees

How to Impart Product Knowledge Training to Your Employees

Take products in any industry, and you will find they are almost identical, with just a few minor differences.  With such similar products, convincing customers that your product offers unparalleled value and can help them solve real problems is an uphill battle. Such convincing demands more than just customer service skills or shiny marketing campaigns....
11 Best Employee Onboarding Software for Your Business in 2024

11 Best Employee Onboarding Software for Your Business in 2024

The employee onboarding process is crucial for new hires to get familiar with their new role and company culture.  According to a study by Glassdoor, a positive onboarding experience can increase employee retention by 82%. However, onboarding can be a complex process with various paperwork, training sessions, and administrative tasks. This is where employee onboarding...
Knowledge Management Portal: A Comprehensive Guide

Knowledge Management Portal: A Comprehensive Guide

A lot goes into running a company. Training and assisting new employees can be time-consuming and cumbersome in the midst of everything else that requires your attention.  Every organization desires the path of least resistance when it comes to its workflows because they understand this helps employees to be their productive best every day.  To...