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How to Write an Impressive Business Requirements Document (BRD)

How to Write an Impressive Business Requirements Document (BRD)

Have you ever worked whole-heartedly on a project and still failed miserably in the end as the outcomes didn’t match the expectations?  And did that keep you wondering about what really went wrong?  Let’s be honest, no business is unfamiliar with this feeling. Such situations are often heart-breaking as all the hard work put to...
How to Create a Knowledge Base in 8 Easy Steps

How to Create a Knowledge Base in 8 Easy Steps

Customer support is complex as today’s customers are demanding, empowered, and impatient, so businesses are rethinking their existing strategies. The best effort you can put in is to create a knowledge base that can serve as a viable solution to give 24×7 self-help support to your customers. “By creating a knowledge base that effectively informs...
How to Create Network Documentation

How to Create Network Documentation

A month-old startup or an established business, every company needs a strong network infrastructure to function smoothly.  Imagine multiple devices connected to a single network. It’s natural for the network to slow down and create problems at times.  That’s when your IT team steps up and takes charge, right?  But here’s the challenge. Managing a...
10 Customer-Centric Strategies to Win Customers For Life

10 Customer-Centric Strategies to Win Customers For Life

We are in the experience economy where every business is running a race to deliver exceptional customer experiences.  Guess what. While the participants in this competition are countless, the winners are very few.  Why do most businesses struggle to get the customer experience right?  That’s because they are still stuck in the belief that customer...
10 Benefits of Knowledge Management for Your Business

10 Benefits of Knowledge Management for Your Business

In today’s fast lane, businesses strive to retain talent and improve employee efficiency, and knowledge management helps to achieve this goal.  On the other hand, the lack of a centralized knowledge management system creates gaps in knowledge, degrading the quality of deliverables and overall business performance.  By implementing effective knowledge management, around 70% of companies...
Internal Communications: Top 10 Benefits, Best Practices & Tools

Internal Communications: Top 10 Benefits, Best Practices & Tools

“Like a human being, a company has to have an internal communication mechanism, a nervous system, to coordinate its actions.” – Bill Gates. How many times have you struggled with information in silos, lack of collaboration, low team participation, or dropping productivity levels?  We’re guessing fairly often. But what is causing this, and what can...
10 Best Atlassian Confluence Alternatives for 2024

10 Best Atlassian Confluence Alternatives for 2024

Atlassian Confluence is undoubtedly, one of the leading knowledge management and collaboration tools that has won the trust of millions of businesses.  Then, why have businesses started searching for the closest Confluence alternatives?  Despite being one of the oldest tools with extensive configurations and integrations, Confluence lacks on various fronts.  For example, its conventional features...
Top Tips to Grow and Retain Your Corporate Memory

Top Tips to Grow and Retain Your Corporate Memory

Human memory is incredibly powerful. It dictates our career, life, relationships, and in fact, all our everyday errands.  Corporations are no different. Much like its human counterparts, a company’s entire existence depends on its corporate memory collected over the years.  This memory determines an organization’s culture, productivity, performance, and the money it makes in the...
Best Customer Service Tools for 2024

Best Customer Service Tools for 2024

The customer service landscape is evolving rapidly.  From direct in-person conversations and phone calls to chatbots and self-service, customer service has come a long way.  At the center of this remarkable progress is the adoption of technology that is making customer service simpler and more seamless with every passing day.   Companies that are at the...
Buyer’s Guide: How to Find the Best Knowledge Management Software for Your Company

Buyer’s Guide: How to Find the Best Knowledge Management Software for Your Company

Searching for the best knowledge management software is daunting, tricky, and downright exhausting. There’s no doubt that the discovery process can confuse many, especially businesses that are bombarded with a consistent stream of data. Why Knowledge Management Is Key for Businesses? Believe it or not, Fortune 500 businesses lose approximately “$31.5 billion a year by...