Knowledge Management Blogs

Ever wondered what your customers really want? You’re already offering them great products and services, but what is it that will make them stick to your brand for a long time?  It’s the experiences you provide and how you make them feel about your brand.  Maya Angelou rightly said, “People will forget what you said,...

From the beginning of 2016, economists have been speculating the advent of a new recession phase in the next year. However, 2017’s economic scenario has not turned out to be as gloomy. Economically, everything seems good till now this year. But the threat of speculated global recession can not be ignored just yet. The recession...

A cloud-based knowledge base, also known as SaaS knowledge base software is an essential tool that helps companies encourage knowledge sharing among employees as well as improve customer experience without running a call center. While a cloud-based knowledge management system is much easier to manage than say an open-source or installed knowledge base software, here...

The work of call center agents is quite challenging. They not only have to constantly deal with customer complaints, but also maintain equanimity in every situation. Stress can build-up to dangerous levels due to a constant influx of calls and emails, which takes a toll on the productivity of operators, adversely impacting their customer interaction. ...

Open-source libraries were a huge discovery when they first appeared – an amazing way for each and every internet user to gather knowledge and share their own using a simple, user-friendly medium. However, a lot of annoying problems started to appear as people kept putting in inaccurate information, and these problems were not so easy...

To create the perfect FAQ, online manual, user guide or wiki you need a tool that combines help authoring and knowledge management features such as ProProfs Knowledgebase. Let’s look at the different ways in which you can use knowledge base software. #1 Self-Service Cloud Knowledge Base The self-service knowledge base, also known as the online...