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Top 10 Benefits of Knowledge Management for Your Business

Top 10 Benefits of Knowledge Management for Your Business

Do you know what the most valuable asset of a business is?  It is the people who work there wholeheartedly and the deep knowledge they hold. This is in fact your biggest strength that can help you not just survive and sustain but also succeed in the real world.  Here’s a question – How do...
Internal Communications: Top 10 Benefits, Best Practices & Tools

Internal Communications: Top 10 Benefits, Best Practices & Tools

“Like a human being, a company has to have an internal communication mechanism, a nervous system, to coordinate its actions.” – Bill Gates. How many times have you struggled with information in silos, lack of collaboration, low team participation, or dropping productivity levels?  We’re guessing fairly often. But what is causing this, and what can...
10 Best Atlassian Confluence Alternatives for 2022

10 Best Atlassian Confluence Alternatives for 2022

Atlassian Confluence is undoubtedly, one of the leading knowledge management and collaboration tools that has won the trust of millions of businesses.  Then, why have businesses started searching for the closest Confluence alternatives?  Despite being one of the oldest tools with extensive configurations and integrations, Confluence lacks on various fronts.  For example, its conventional features...
Top Tips to Grow and Retain Your Corporate Memory

Top Tips to Grow and Retain Your Corporate Memory

Human memory is incredibly powerful. It dictates our career, life, relationships, and in fact, all our everyday errands.  Corporations are no different. Much like its human counterparts, a company’s entire existence depends on its corporate memory collected over the years.  This memory determines an organization’s culture, productivity, performance, and the money it makes in the...
Best Customer Service Tools for 2022

Best Customer Service Tools for 2022

The customer service landscape is evolving rapidly.  From direct in-person conversations and phone calls to chatbots and self-service, customer service has come a long way.  At the center of this remarkable progress is the adoption of technology that is making customer service simpler and more seamless with every passing day.   Companies that are at the...
How to Reduce the Customer Service Cost for Your Business

How to Reduce the Customer Service Cost for Your Business

Running a customer support function effectively is costly.  But not doing so can be even costlier as you might lose the customers who are the very source of your revenue. So, as a growing business, how do you provide impeccable customer support while sticking to the budget?  Compromising the quality of support is never an...
How to Capture & Make the Most of Tacit Knowledge

How to Capture & Make the Most of Tacit Knowledge

Knowledge is usually considered as an information asset that can be easily recorded and transferred.  But that’s not always the case.  Unlike explicit knowledge, tacit knowledge is challenging to store and share with employees. Here’s the reason.  Tacit knowledge refers to the wisdom a person gains over time through different experiences and observations. For example,...
How to Build a Customer Service Policy for Your Business

How to Build a Customer Service Policy for Your Business

100% satisfied customers, no bad reviews, zero complaints – sounds dreamy, right?  But does such an ideal situation exist?  In reality, even if you give it your all, customers will still have complaints to raise, issues to be addressed, and questions to ask.  While you cannot control the inflow of customer requests, you can take...
How to Create the Perfect SaaS Product Documentation for Your Customers

How to Create the Perfect SaaS Product Documentation for Your Customers

Using a product seems like an uphill task if there is no manual or documentation for assistance. This stands true, especially if customers are completely new to a product and do not have the slightest idea of how to use it.  If shooting questions to support staff via calls or emails is the only option...
How to Write Project Documentation in 5 Easy Steps

How to Write Project Documentation in 5 Easy Steps

Project management is an indispensable part of all business functions.  Be it design, marketing, development, or any other department –  their success depends largely on how smoothly each project is executed from start to finish. While employing a capable project management team is a must, you also need dedicated project documentation to keep your projects...