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FAQ Page Best Practices: How to Optimize Your FAQ Section

FAQ Page Best Practices: How to Optimize Your FAQ Section

When you are busy crafting marketing or customer service strategies, there is a bleak chance that FAQs will even cross your mind.  This is the story of almost every business.  An FAQ section is a hidden, underutilized tool on your website that constantly screams for attention but to no avail. It leads a life of...
Top 15 Knowledge Management Trends to Keep You Ahead of the Curve

Top 15 Knowledge Management Trends to Keep You Ahead of the Curve

In this hyper-connected era, a Tsunami of knowledge is being generated and shared by organizations.   If estimates are to be believed, a mind-boggling 59 zettabytes of data was generated in the year 2020 alone.  But the bitter truth is that knowledge alone cannot work its magic.  Knowledge should be tied to action to deliver real...
Organizational Learning – The Key to Survive, Sustain & Succeed

Organizational Learning – The Key to Survive, Sustain & Succeed

Are you one of those organizations struggling with stagnant growth and stunted innovation?  Well, it’s time you took your organization towards the learning curve and changed for the better.  At a time when the competition is at its peak, technology is advancing, and customer preferences constantly shifting, sticking to old ways is extremely risky. The...
10 Leading User Documentation Examples to Inspire You

10 Leading User Documentation Examples to Inspire You

Do you have a flawless product but still receive customer complaints?  If yes, chances are you don’t have user documentation, or if you have one, it’s not up to the mark.  It’s not just the design or features that make a product or service successful. Comprehensive user documentation plays a crucial role in realizing your...
How to Improve Customer Experience With Knowledge Management

How to Improve Customer Experience With Knowledge Management

Gone are the days when product and price dictated a company’s success.  89% of companies today compete solely on the basis of customer experience. In this digital world, customers are in the driving seat, you need to pivot towards crafting exceptional experiences to stand strong with your heads held high.  What if you don’t work...
How to Create Awesome Internal Documentation: A Complete Guide

How to Create Awesome Internal Documentation: A Complete Guide

Ever wondered what’s keeping your employees disengaged and unproductive at work?  It can be a lack of a structured information flow that leads to poor communication.  We all know what happens next.  Employees end up making poor business decisions that can change your company’s fate.  This means you need to work internally to prevent information...
Must-Follow Best Practices to Create an Internal Wiki for Your Company

Must-Follow Best Practices to Create an Internal Wiki for Your Company

How can employees access your business knowledge if it’s cornered in some files and folders?   When information isn’t available at the time when employees need it the most, it fails to be of real help.  Information silos can wreak havoc on your organization. It can affect employees’ ability to collaborate, innovate, and make quick, informed...
Content Management Vs. Knowledge Management : Differences Revealed

Content Management Vs. Knowledge Management : Differences Revealed

Turning piles of data into valuable information dominates the key business goals today.  This is because the information is a strategic asset that can help companies contain costs and develop a competitive advantage.  What happens if this information is not managed properly?  It can hurt employee productivity, negatively impacting decision making, and costing you millions...
8 Steps to Creating Great End User Documentation

8 Steps to Creating Great End User Documentation

Your products are beyond brilliance. They are feature-rich, powerful, and intelligently designed to fulfill customer needs.  But simply creating stellar products doesn’t guarantee great customer experiences. Your customers should be able to use the product successfully, with minimum hassles. That’s when you can proudly say – “We have achieved our ultimate goal – customer delight.”...
7 Effective Ways to Improve Workplace Efficiency

7 Effective Ways to Improve Workplace Efficiency

Have you ever felt that work hours aren’t enough to complete the day’s exasperatingly long to-do list?  We all have. The result of which is you end up working overtime to hit the day’s targets and meet deadlines. It is a never-ending vicious cycle that impacts your health, work-life balance, and, eventually, your work performance. ...