Knowledge Management Blogs

Do you often find your support staff struggling with the horrifying number of calls for trivial issues every single day? And does this turn agents too flustered and stressed out to focus on critical customer concerns that require their undivided attention?  Imagine answering the question – “Where is my order and why is it getting...

Knowledge is power! However, the same knowledge can make you powerless if it is not managed well. Most of the time, important company information is lying untapped across emails, Word docs, and Google Drive. This scattered data only grows with time as your company expands. Without a dedicated system to manage knowledge, you will miss...

Zoho Wiki is an excellent knowledge management tool that has been around for a long time. It offers a variety of features that help you document knowledge and make it easily accessible for employees. Despite being a popular tool, Zoho Wiki comes with its set of shortcomings. For instance, the tool doesn’t offer a built-in...

Successful businesses have one thing in common – they know how to optimally capture, retain, and utilize employees’ knowledge to achieve transformational growth.  While tacit knowledge held by employees is difficult to capture, explicit knowledge can be effortlessly recorded, documented, and shared. This knowledge exists in multiple formats such as manuals, books, how-to videos, knowledge...

Take products in any industry, and you will find they are almost identical, with just a few minor differences.  With such similar products, convincing customers that your product offers unparalleled value and can help them solve real problems is an uphill battle. Such convincing demands more than just customer service skills or shiny marketing campaigns....

How a new hire’s journey unfolds and which direction it takes depends largely on the quality of onboarding received in the first few weeks of joining.  No matter how meticulously you plan the employee onboarding process, it can go haywire, given the complex paperwork involved and the multiple training sessions that are conducted one after...

A lot goes into running a company. Training and assisting new employees can be time-consuming and cumbersome in the midst of everything else that requires your attention.  Every organization desires the path of least resistance when it comes to its workflows because they understand this helps employees to be their productive best every day.  To...

Knowledge is as important in a work setting as it is in real life. Easy access to valuable information can help your employees solve problems quickly and make well-informed decisions at work.  The question is how to make information seamlessly accessible to all your employees?  This is where a knowledge-sharing platform comes into the picture....

When you list the challenges your business faces, recording every bit of information that exists within the company is probably one of the top rankers.  It goes without saying that it is not possible to record all the wisdom your employees have gained over a period of time.  A lot of information only exists with...