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10 Best Document360 Alternatives & Competitors in 2024

10 Best Document360 Alternatives & Competitors in 2024

When it comes to online documentation management, finding the perfect tool to streamline content creation and knowledge sharing can be a deal-breaker. Document360 may be a popular tool, but it’s not the first choice for many businesses. Expensive subscription plans and a lack of template options are some serious drawbacks that make users look for...
19 Best Wiki Software & Tools For 2024

19 Best Wiki Software & Tools For 2024

Do you often see your employees hop from desk to desk in search of information and knowledge?  If yes, then it’s about time you employed wiki software! Wiki software, as the name suggests, is a powerful tool that can prove incredibly useful for creating a collaborative, knowledge-sharing culture within your organization. In simple terms, the...
Top 19 Online Documentation Software & Tools for 2024

Top 19 Online Documentation Software & Tools for 2024

A help desk overflowing with support tickets, agent productivity hitting an all-time low, and work efficiency going down the drain! If these challenges hit too close to home, it’s about time you deployed online documentation software.  With the right tool by your side, you can empower customers to self-serve, boost internal knowledge sharing, and enhance...
Knowledge Management Strategy: How to Create, Benefits & Types

Knowledge Management Strategy: How to Create, Benefits & Types

Whether you are a startup or a well-established organization, knowledge management will always be a crucial part of your success story.  Despite realizing its importance, many organizations fail to manage their information assets which becomes a roadblock in the smooth functioning of internal processes.  This eventually impacts your team’s efficiency, performance, and by that extension,...
How to Create Workflow Document for Your Business

How to Create Workflow Document for Your Business

Employees often have a hard time understanding and implementing the always-evolving business processes.  Productivity and efficiency witness a sharp drop when employees encounter challenges making heads and tails of their business processes.  That’s precisely why you need to document your process workflows.  A dedicated document workflow acts as a single source of truth, explaining to...
20 Best Technical Writing Software & Tools in 2024

20 Best Technical Writing Software & Tools in 2024

Writer’s block feels like a mountain to climb when it comes to technical writing! Adding to the complexity is the pressure of structuring and designing technical documentation to ensure the end users can easily understand it. No wonder there’s a growing demand for technical writing tools out there! Having explored and utilized various technical writing...
10 Best RoboHelp Alternatives and Competitors for 2024

10 Best RoboHelp Alternatives and Competitors for 2024

As someone who understands the challenges of modern documentation and content management, I’m aware of the importance of finding the right tools to streamline the process. RoboHelp has long been a trusted name in this domain, but exploring RoboHelp alternatives and competitors is essential to address the pain points associated with content creation, collaboration, and delivery....
10 Best HelpDocs Alternatives for 2024

10 Best HelpDocs Alternatives for 2024

Are you doubtful about HelpDocs and looking for better options? Are you searching for similar tools but with superior features and functionality?  If yes, you have landed at the right place! HelpDocs is a simple knowledge base software that helps you build, host, and monitor your self-service portal from a centralized location. The tool offers...
How to Create a User Manual: A Detailed Guide

How to Create a User Manual: A Detailed Guide

Complex jargon and unnecessary information can turn the excitement for a new product into disappointment.  Not if the user manuals were designed with the customer in mind? What if they were created to guide, empower, and simplify the user experience? Enter customer-centric user manuals to save the day and make life easier for customers like...
10 Best Practices to Create Knowledge Base Articles

10 Best Practices to Create Knowledge Base Articles

In today’s competitive business landscape, just having a good product isn’t enough; you need fantastic customer support, and creating knowledge base articles helps in just that. According to research by LLC Buddy, over 60% of US customers prefer automated self-service for straightforward customer service tasks, such as using a website or smartphone app. Knowledge base...