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9 Golden Tips for Successful Remote Employee Onboarding

9 Golden Tips for Successful Remote Employee Onboarding

Since the outbreak of the pandemic, businesses have been forced to go fully or partially remote.  From face-to-face meetings to online video calls, a lot has changed in how companies operate today.   Although this new work setup has brought with it multiple benefits – higher productivity and lower absenteeism, it has also thrown daunting challenges,...
Boost Your Online Business With Ecommerce Knowledge Base

Boost Your Online Business With Ecommerce Knowledge Base

What is an Ecommerce Knowledge Base?  An ecommerce knowledge base is a go-to place where prospects and customers can find accurate answers to any questions they have about a company’s products, service, payment, refunds, and more. It is a comprehensive resource offering 24×7 access to necessary information customers need before, during, and even after the...
Customer Complaints: 8 Proven Ways to Handle Them Confidently

Customer Complaints: 8 Proven Ways to Handle Them Confidently

Do you know what makes big brands like Amazon, Apple, and Samsung exceptional?  Besides their high-quality products, what really makes people stick to these brands is how brilliantly they handle customer complaints.  Dealing with customers is an art that requires perseverance and patience, more than anything else. So, whether you are a month-old startup or...
10 Best FAQ Software to Provide Top-Notch Customer Support

10 Best FAQ Software to Provide Top-Notch Customer Support

Today, customer support teams are struggling to put an end to the repetitive customer questions choking their inboxes and eating up a lot of their time and energy.  Sounds familiar?  If yes, then you should consider deploying online FAQ software. FAQ tools are known for their versatility as on the one hand, they help you provide...
10 Best Practices for Creating Knowledge Base Articles

10 Best Practices for Creating Knowledge Base Articles

What is the first reaction of customers when help content doesn’t make sense?  “What a waste of time! I should have contacted the company directly.” There is a reason two-thirds of customers prefer self-service before approaching a company’s support staff. Customers think of self-service as the fastest medium to get the help they need. When...
How to Write Standard Operating Procedures (SOPs)

How to Write Standard Operating Procedures (SOPs)

Standard Operating Procedures (SOPs) – As a business that values knowledge, you might have come across this heavy term multiple times.  But do you know what SOPs really means and why it tops the priority list of businesses today?  Let’s spill the beans! Standard Operating Procedures are the nuts and bolts of how a business...
10 Best Software Documentation Tools for 2022

10 Best Software Documentation Tools for 2022

Using a software tool can sometimes feel like finding your way in a foreign country.  Guesswork in such situations might end up creating more problems than solving, which can be a big turn-off for software users.  If you are worried about your software being abandoned by users and a subsequent fall in subscriptions, here is...
Customer Service Knowledge Base: A Beginner’s Guide

Customer Service Knowledge Base: A Beginner’s Guide

In a parallel world, customer service would mean keeping customers happy with top-notch experiences.  But reality reveals a not-so-good story.  56% of customers abandon brands due to poor experiences. The reasons for this can be many, from long hold time to not receiving the expected solutions.  There are two things that today’s empowered customers crave...
How to Create a Culture of Knowledge Sharing in Your Workplace

How to Create a Culture of Knowledge Sharing in Your Workplace

In the information-intensive business world, the one thing that can give you a competitive edge is – knowledge.  When leveraged right, knowledge has the power to spark innovation, boost collaboration, and achieve peak productivity levels.  However, most organizations today face the daunting challenge of scattered information and knowledge hoarding. These are the silent problems that...
11 Best Online User Manual Tools for 2022

11 Best Online User Manual Tools for 2022

Are you looking for the best user manual software?  Millions of products are launched in the market every year, but only a few of them win over customers. A large part of product success depends on what value your product offers and how easy it is for customers to use.  With user experience becoming the...