Knowledge Management Blogs

Companies are so laser-focused on their customers’ journey that they forget about the employees working behind the curtains and getting things done.  Like customers, employees too, form the heartbeat of an organization. It’s their right to enjoy a pleasant work experience that helps them give their cent percent to the tasks at hand.  Technical roadblocks,...

Walk into an important business meeting, and you will most likely hear conversations around customer experience, customer service, marketing, sales, and the list goes on! SaaS businesses are so laser-focused on selling more and selling fast, and they forget about something fundamental. Any guesses?  It’s product experience – that has the power to make or...

Is your support system brimming with tickets and customer dissatisfaction at an all-time high?  Is this taking a toll on your peace of mind as all you think about these days is – Tickets, Tickets, Tickets?  What if we told you there exists a magical solution to this predicament.  Any guesses?  It’s your self-service knowledge...

If there is one thing that modern customers crave for, it’s seamless 24×7 support experiences.  In fact, 74% of customers expect brands to have a self-service support portal.  But, providing them with online self-help options is one thing and delivering on your promise of a stellar self-service support experience is another.  One poor experience can...

No matter how flawless your product is, customers will always need a helping hand to get familiar with it and use it successfully.  If customers have to call or email you every time they have a question and wait for hours or weeks for a response, it will only add to their – frustration and...

Organizations face the risk of knowledge loss when talented employees retire, resign, or are sacked.  The insights and expertise they gain during their tenure is an enormous asset. In an interdependent work culture, this knowledge loss may lead to a more inefficient workforce and potentially broken internal processes.  You might have seen managers hustle at...

“Team collaboration is key to business success” – how many times have you heard and used this sentence during meetings and conferences?  Innumerable times, right?  But, is this concept implemented with the same seriousness as it is spoken about?  Often, organizations fall victim to knowledge silos when teams aren’t given a collaborative work environment. This...

Human errors are inevitable, and they can be detrimental to your business. Skip a step in the product development process, and you will have a defective product. Go wrong with the recruitment process, and you might lose talented candidates. Don’t follow the sales guidelines, and potential customers will switch to a competitor.  How do you...

An overwhelming amount of data is generated every day in the healthcare sector. Global healthcare data is expected to reach a whopping 2314 exabytes in 2020. That’s the equivalent of more than 2 trillion laptops worth of data.  Clearly, healthcare is a data-intensive industry given the constant research on advanced procedures, new treatments, and emerging...

On average, large U.S. businesses waste an insane amount of money – $47 million, every year due to poor knowledge sharing, without even realizing it.  Hard to believe?  Much of this loss is attributed to wasted hours in getting timely assistance. The precious time lost translates into missed opportunities, employee frustration, delayed and low-quality projects...