Knowledge Management Blogs

Team collaboration is non-negotiable for organizational success.  But when team members are in tune with each other, they can work together with combined synergy and execute large projects on time. To promote knowledge sharing in the workplace, simply having a powerful strategy is not enough.  You also need the support of strong document collaboration tools...

“There is no substitute for rock-solid customer service. You provide it or you don’t. Period!” Customer service – Do it right, and you can win customers’ hearts, increase sales, and create a positive growth graph for your business.  Going wrong with it can negatively impact your growth.  One of the many things that differentiate excellent...

Help Crunch is, undoubtedly, a feature-rich customer support software that doesn’t cost a fortune.  But let’s also admit the fact that it’s not the right tool for every business.  Regardless of how perfect a tool looks on the surface, there is a bunch of flaws hidden inside that tend to crush the expectations of businesses,...

Have you ever worked whole-heartedly on a project and still failed miserably in the end as the outcomes didn’t match the expectations?  And did that keep you wondering about what really went wrong?  Let’s be honest, no business is unfamiliar with this feeling. Such situations are often heart-breaking as all the hard work put to...

Customer support is not easy and definitely not for the faint-hearted. Today’s customers are demanding, empowered, and impatient, which is why you need to rethink your existing strategies and adopt solutions that can fulfill their sky-rocketing expectations.  Creating a knowledge base can serve as a viable solution to give what every customer craves – prompt,...

A month-old startup or an established business, every company needs a strong network infrastructure to function smoothly.  Imagine multiple devices connected to a single network. It’s natural for the network to slow down and create problems at times.  That’s when your IT team steps up and takes charge, right?  But here’s the challenge. Managing a...

We are in the experience economy where every business is running a race to deliver exceptional customer experiences.  Guess what. While the participants in this competition are countless, the winners are very few.  Why do most businesses struggle to get the customer experience right?  That’s because they are still stuck in the belief that customer...

Do you know what the most valuable asset of a business is?  It is the people who work there wholeheartedly and the deep knowledge they hold. This is in fact your biggest strength that can help you not just survive and sustain but also succeed in the real world.  Here’s a question – How do...

“Like a human being, a company has to have an internal communication mechanism, a nervous system, to coordinate its actions.” – Bill Gates. How many times have you struggled with information in silos, lack of collaboration, low team participation, or dropping productivity levels?  We’re guessing fairly often. But what is causing this, and what can...

Atlassian Confluence is undoubtedly, one of the leading knowledge management and collaboration tools that has won the trust of millions of businesses.  Then, why have businesses started searching for the closest Confluence alternatives?  Despite being one of the oldest tools with extensive configurations and integrations, Confluence lacks on various fronts.  For example, its conventional features...