Knowledge Management Blogs

Since the outbreak of the pandemic, businesses have been forced to go fully or partially remote.  From face-to-face meetings to online video calls, a lot has changed in how companies operate today.   Although this new work setup has brought with it multiple benefits – higher productivity and lower absenteeism, it has also thrown daunting challenges,...

What is an Ecommerce Knowledge Base?  An ecommerce knowledge base is a go-to place where prospects and customers can find accurate answers to any questions they have about a company’s products, service, payment, refunds, and more. It is a comprehensive resource offering 24×7 access to necessary information customers need before, during, and even after the...

Do you know what makes big brands like Amazon, Apple, and Samsung exceptional?  Besides their high-quality products, what really makes people stick to these brands is how brilliantly they handle customer complaints.  Dealing with customers is an art that requires perseverance and patience, more than anything else. So, whether you are a month-old startup or...

What is the first reaction of customers when help content doesn’t make sense?  “What a waste of time! I should have contacted the company directly.” There is a reason two-thirds of customers prefer self-service before approaching a company’s support staff. Customers think of self-service as the fastest medium to get the help they need. When...

Standard Operating Procedures (SOPs) – As a business that values knowledge, you might have come across this heavy term multiple times.  But do you know what SOPs really means and why it tops the priority list of businesses today?  Let’s spill the beans! Standard Operating Procedures are the nuts and bolts of how a business...

In a parallel world, customer service would mean keeping customers happy with top-notch experiences.  But reality reveals a not-so-good story.  56% of customers abandon brands due to poor experiences. The reasons for this can be many, from long hold time to not receiving the expected solutions.  There are two things that today’s empowered customers crave...

In the information-intensive business world, the one thing that can give you a competitive edge is – knowledge.  When leveraged right, knowledge has the power to spark innovation, boost collaboration, and achieve peak productivity levels.  However, most organizations today face the daunting challenge of scattered information and knowledge hoarding. These are the silent problems that...

Are you looking for the best user manual software?  Millions of products are launched in the market every year, but only a few of them win over customers. A large part of product success depends on what value your product offers and how easy it is for customers to use.  With user experience becoming the...