Knowledge Management Blogs

Are your agents drowned in an ocean of tickets, struggling to come up and breathe? And is this degrading your customer support quality and, by that extension, customer satisfaction?  If yes, it’s about time you chucked those old traditional ways and explored new horizons.  Time has changed, and so have your customers.  While getting a...

While searching for knowledge base solutions, chances are you might have come across KnowledgeOwl. Companies like Frontier Airlines, DevResults, and Inspired eLearning have used KnowledgeOwl to boost their customer support and internal team management.  No matter how impressive KnowledgeOwl looks at first, it may not be the right fit for all businesses.  Honestly, the tool...

While searching for knowledge base software, chances are you might have bumped into Slab.  Built for the modern workplace, Slab helps teams collaborate and be their productive best at work. The tool is undoubtedly great for companies looking to democratize company knowledge and make internal work processes seamless.  But no matter how shiny the features...

Are you currently using Bloomfire but having second thoughts about it?  Do you want a smarter and more effective solution to your business requirements?  If that’s so, you’ve come to the right place.  Bloomfire is a great tool for internal knowledge management. It helps you tap into your most important resource, i.e., knowledge, and leverage...

It is a well-known fact that knowledge is a critical business asset. Behind every game-changing decision, successful deals, and powerful strategies, is the knowledge you have gained over the years. It’s this knowledge that creates enduring value for your company, employees, and customers.  Knowledge is inarguably a major driving force for continued business growth and...

Today’s customers are opinionated, smart, and empowered. They are spoilt for choice. One poor experience and they can switch sides in a blink.  Nothing is hidden from customers – your achievements, downfalls, or secrets – it’s all there on the internet.  Gone are the days when a salesperson used to be the primary source of...

When we look at our to-do list, all we want is some extra hours in a day, but is it really attainable?  Ever wondered if we could free up the time wasted on trivial tasks and use it for work that really matters?   Employees spend an inordinate amount of time every single day looking for...

What is the first thing that comes to your mind when you read the word – wiki?  We all know the answer. It is Wikipedia.  You’d be surprised to know that Wikipedia is the 6th most-visited website worldwide. Innumerous people across the globe turn to Wikipedia to get the latest information about a variety of...

Do you know why most FAQs fail?  They are either hard to access, difficult to understand, or painful to navigate.  The section that’s one of the most important in a website is usually ignored.  What an irony! There is no other place where visitors show how curious they are to learn about your offerings than...

When you are busy crafting marketing or customer service strategies, there is a bleak chance that FAQs will even cross your mind.  This is the story of almost every business.  An FAQ section is a hidden, underutilized tool on your website that constantly screams for attention but to no avail. It leads a life of...