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Effective Tips to Promote Your Self-Service Platform Among Customers

Effective Tips to Promote Your Self-Service Platform Among Customers

If there is one thing that modern customers crave for, it’s seamless 24×7 support experiences.  In fact, 74% of customers expect brands to have a self-service support portal.  But, providing them with online self-help options is one thing and delivering on your promise of a stellar self-service support experience is another.  One poor experience can...
How to Create an Awesome Instruction Manual for Your Customers

How to Create an Awesome Instruction Manual for Your Customers

No matter how flawless your product is, customers will always need a helping hand to navigate through its features and use it optimally.  If customers have to call or email you every time they have a question and wait for hours or weeks for a response, it will only add to their – frustration and...
Effective Tips to Cultivate a Collaborative Work Culture

Effective Tips to Cultivate a Collaborative Work Culture

“Team collaboration is key to business success” – how many times have you heard and used this sentence during meetings and conferences?  Innumerable times, right?  But, is this concept implemented with the same seriousness as it is spoken about?  Often, organizations fall victim to knowledge silos when teams aren’t given a collaborative work environment. This...
How to Create an Operations Manual for Your Employees

How to Create an Operations Manual for Your Employees

Human errors are inevitable, and they can be detrimental to your business. Skip a step in the product development process, and you will have a defective product. Go wrong with the recruitment process, and you might lose talented candidates. Don’t follow the sales guidelines, and potential customers will switch to a competitor.  How do you...
Knowledge Management in Healthcare: A Prerequisite for Flawless Health Services

Knowledge Management in Healthcare: A Prerequisite for Flawless Health Services

An overwhelming amount of data is generated every day in the healthcare sector. Global healthcare data is expected to reach a whopping 2314 exabytes in 2020. That’s the equivalent of more than 2 trillion laptops worth of data.  Clearly, healthcare is a data-intensive industry, given the constant research on advanced procedures, new treatments, and emerging...
How to Create a Corporate Wiki for Your Company

How to Create a Corporate Wiki for Your Company

On average, large U.S. businesses waste an insane amount of money – $47 million, every year due to poor knowledge sharing, without even realizing it.  Hard to believe?  Much of this loss is attributed to wasted hours in getting timely assistance. The precious time lost translates into missed opportunities, employee frustration, delayed and low-quality projects...
6 Metrics to Measure & Improve Self-Service Effectiveness

6 Metrics to Measure & Improve Self-Service Effectiveness

Today’s customers crave seamless self-service experiences. They like to be in the driver’s seat and want services on their terms. That’s precisely why 92% of customers expect brands to provide a self-service portal.  It empowers them to solve problems quickly and conveniently.  The question is, Are your customers receiving the self-service experiences they expect from...
What Is Help Authoring Tool: The Complete Guide

What Is Help Authoring Tool: The Complete Guide

With the number of customers preferring self-service on a steady rise, businesses have no choice but to meet this expectation to stay afloat and not lose the edge they have in the market.  Creating searchable and structured help manuals and documentation is the only way forward.  However, it’s not as simple as it sounds.  The...
Improve Your Human Resources Operations With HR Documentation

Improve Your Human Resources Operations With HR Documentation

Do you remember the last time you checked in on the HR executives only to find that they are almost always away from their work stations?   That’s the order of the day for HR professionals. Since their work revolves around employees, they are left with no choice but to hustle across the length and breadth...
7 Powerful Customer Service Channels You Simply Can’t Ignore

7 Powerful Customer Service Channels You Simply Can’t Ignore

“There is no substitute for rock-solid customer service. You provide it or you don’t. Period!” Customer service – Do it right, and you can win customers’ hearts, increase sales, and create a positive growth graph for your business.  Going wrong with it can negatively impact your growth.  One of the many things that differentiate excellent...