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10 Best Knowledge Sharing Platforms for 2024

10 Best Knowledge Sharing Platforms for 2024

In the age of information overload, sharing knowledge while collaborating effectively is like finding a needle in a haystack. This is due to the ever-increasing complexity of industries and the rapid proliferation of information. Knowledge sharing platforms can fix this problem, making finding the correct information in a company easy. They help you streamline sharing...
Tribal Knowledge: A Comprehensive Guide

Tribal Knowledge: A Comprehensive Guide

When you list the challenges your business faces, recording every bit of information that exists within the company is probably one of the top rankers.  It goes without saying that it is not possible to record all the wisdom your employees have gained over a period of time.  A lot of information only exists with...
11 Best Document Collaboration Tools for 2024

11 Best Document Collaboration Tools for 2024

Back in the day, when someone talked about document collaboration, it reminded me of endless email threads, version control woes, and alignment struggles. But much has changed since then, thanks to modern document collaboration tools!  As someone who has dedicated years to knowledge management and customer support, I realize the need for efficient document collaboration...
7 Powerful Customer Service Channels You Simply Can’t Ignore

7 Powerful Customer Service Channels You Simply Can’t Ignore

“There is no substitute for rock-solid customer service. You provide it or you don’t. Period!” Customer service – Do it right, and you can win customers’ hearts, increase sales, and create a positive growth graph for your business.  Going wrong with it can negatively impact your growth.  One of the many things that differentiate excellent...
10 Best HelpCrunch Alternatives & Competitors in 2024

10 Best HelpCrunch Alternatives & Competitors in 2024

Help Crunch is, undoubtedly, a feature-rich customer support software that doesn’t cost a fortune.  But let’s also admit the fact that it’s not the right tool for every business.  Regardless of how perfect a tool looks on the surface, there is a bunch of flaws hidden inside that tend to crush the expectations of businesses,...
How to Write an Impressive Business Requirements Document (BRD)

How to Write an Impressive Business Requirements Document (BRD)

Have you ever worked whole-heartedly on a project and still failed miserably in the end as the outcomes didn’t match the expectations?  And did that keep you wondering about what really went wrong?  Let’s be honest, no business is unfamiliar with this feeling. Such situations are often heart-breaking as all the hard work put to...
How to Create a Knowledge Base in 8 Easy Steps

How to Create a Knowledge Base in 8 Easy Steps

Customer support is complex as today’s customers are demanding, empowered, and impatient, so businesses are rethinking their existing strategies. The best effort you can put in is to create a knowledge base that can serve as a viable solution to give 24×7 self-help support to your customers. “By creating a knowledge base that effectively informs...
How to Create Network Documentation

How to Create Network Documentation

A month-old startup or an established business, every company needs a strong network infrastructure to function smoothly.  Imagine multiple devices connected to a single network. It’s natural for the network to slow down and create problems at times.  That’s when your IT team steps up and takes charge, right?  But here’s the challenge. Managing a...
10 Customer-Centric Strategies to Win Customers For Life

10 Customer-Centric Strategies to Win Customers For Life

We are in the experience economy where every business is running a race to deliver exceptional customer experiences.  Guess what. While the participants in this competition are countless, the winners are very few.  Why do most businesses struggle to get the customer experience right?  That’s because they are still stuck in the belief that customer...
10 Benefits of Knowledge Management for Your Business

10 Benefits of Knowledge Management for Your Business

In today’s fast lane, businesses strive to retain talent and improve employee efficiency, and knowledge management helps to achieve this goal.  On the other hand, the lack of a centralized knowledge management system creates gaps in knowledge, degrading the quality of deliverables and overall business performance.  By implementing effective knowledge management, around 70% of companies...