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15 Hot Knowledge Management Trends for 2024

15 Hot Knowledge Management Trends for 2024

In this hyper-connected era, a Tsunami of knowledge is being generated and shared by organizations.   If estimates are to be believed, a mind-boggling 59 zettabytes of data was generated in the year 2020 alone.  But the bitter truth is that knowledge alone cannot work its magic.  Knowledge should be tied to action to deliver real...
Organizational Learning – The Key to Survive, Sustain & Succeed

Organizational Learning – The Key to Survive, Sustain & Succeed

Are you one of those organizations struggling with stagnant growth and stunted innovation?  Well, it’s time you took your organization towards the learning curve and changed for the better.  At a time when the competition is at its peak, technology is advancing, and customer preferences constantly shifting, sticking to old ways is extremely risky. The...
10 Best Examples of User Documentation & Help Guide

10 Best Examples of User Documentation & Help Guide

New products can be frustrating when you can’t figure out specific features. That’s where user documentation and help guides can save the day!  User documentation, manuals, and help guides contain in-depth explanations, screenshots, and diagrams to guide you right from installation to troubleshooting. Interestingly, 70% of customers use self-service channels at some point in their...
How to Improve Customer Experience With Knowledge Management

How to Improve Customer Experience With Knowledge Management

Gone are the days when product and price dictated a company’s success.  89% of companies today compete solely on the basis of customer experience. In this digital world, customers are in the driving seat, you need to pivot towards crafting exceptional experiences to stand strong with your heads held high.  What if you don’t work...
Internal Documentation: How to Create, Tips & Examples

Internal Documentation: How to Create, Tips & Examples

Disengaged and unproductive workforce are the two major concerns of companies today.  These problems get bigger and bigger, if not analyzed and solved at the ground level. The lack of a proper system to share and access information is the cause of these problems, which further impacts team communication, innovation, and creativity.  Creating internal documentation...
How to Create an Internal Wiki for Your Business

How to Create an Internal Wiki for Your Business

The struggle to access information at work is real. Research reveals that a whopping 73% of employees spend 1 to 3 hours every day to find information on a topic.  This time loss is often the root cause of declining productivity, innovation, and creativity in employees. What follows is even worse – delayed projects and...
Content Management Vs. Knowledge Management : Differences Revealed

Content Management Vs. Knowledge Management : Differences Revealed

Turning piles of data into valuable information dominates the key business goals today.  This is because the information is a strategic asset that can help companies contain costs and develop a competitive advantage.  What happens if this information is not managed properly?  It can hurt employee productivity, negatively impacting decision making, and costing you millions...
How to Create User Documentation – Importance & Types

How to Create User Documentation – Importance & Types

Whether a complex software application or a simple household gadget, the bridge between frustration and functionality often lies in a well-crafted user manual.  The subject of how to create a user manual document is not just about producing a set of instructions; it’s about crafting a lifeline that empowers users to harness the full potential...
7 Effective Ways to Improve Workplace Efficiency

7 Effective Ways to Improve Workplace Efficiency

Have you ever felt that work hours aren’t enough to complete the day’s exasperatingly long to-do list?  We all have. The result of which is you end up working overtime to hit the day’s targets and meet deadlines. It is a never-ending vicious cycle that impacts your health, work-life balance, and, eventually, your work performance. ...
How to Build an Employee Self-Service Portal – Tips & Tricks

How to Build an Employee Self-Service Portal – Tips & Tricks

Companies are so laser-focused on their customers’ journey that they forget about the employees working behind the curtains and getting things done.  Like customers, employees too, form the heartbeat of an organization. It’s their right to enjoy a pleasant work experience that helps them give their cent percent to the tasks at hand.  Technical roadblocks,...