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Automated Customer Service: Take Your Customer Support to the Next Level

Every second that customers wait for your response, takes them closer to a faster, better competitor. This is a huge price to pay for delayed responses and less-than-perfect experiences. But, your agents can only do so much. Calls, emails, tickets coming from all directions, every minute and every single day, can drive agents bonkers. They...

Guide to SaaS Customer Support: Best Practices & Examples

No matter how good your SaaS product is or how much you’ve spent on promoting it, if you fail to provide delightful SaaS customer support, you fail your customers, too! The industry has grown 500% in the last seven years, pushing businesses to prioritize product development and customer support. So, how do you navigate...

Employee Onboarding: How to Use Your Knowledge Base Effectively

Did you ever imagine walking into the office on your first day at work and getting to know the key players from your team over doughnuts and coffee? Well, that’s how the onboarding program at Zumper goes. Google leads the way when it comes to innovative onboarding programs and naturally excels at making employees feel...

Customer Onboarding Guide: Steps, Best Practices and Examples

What Is Customer Portal Software and Why Is It Important?

From the smallest of startups to the largest of enterprises, there is only one thing that can guarantee consistent growth and success, and that is customer experience. Even with rapid technological advancements, many businesses are still stuck in cracking the code to customer happiness. What makes customers tick? What is the formula to win their...

Knowledge Management System (KMS): The Ultimate Guide

In this digital age, information overload has made knowledge management increasingly important for organizations. While consolidating business knowledge still remains one of the most arduous challenges companies face, leveraging this knowledge for business growth is a goal that’s even more far-fetched. For most organizations, regardless of their size, a Knowledge Management System (KMS) is the...

Top 15 Help Authoring Tools & Software in 2024

Came here searching for the best help authoring tools? You are in the right place. I often notice that modern customers are speed demons. They look for intelligently designed self-service platforms that provide help with just a few clicks and swipes. What if you don’t meet their expectations? Your hard-earned customers might turn to your...

10 Best GetGuru Alternatives & Competitors in 2024

Guru is a cloud-supported knowledge management tool that centralizes all your business information to make work easier for your employees. As an internal wiki tool, Guru facilitates easy information access for your employees, automates new hire onboarding, and streamlines internal communication. While it might seem like the best knowledge base tool, it takes an expert’s...

Top 10 Notion Alternatives & Competitors in 2024

Notion is an excellent productivity and knowledge management tool that’s been making waves in recent years. The all-in-one workspace offers a lot of functionality to make your team members’ life easy. However, when it comes to businesses with some specific requirements, Notion fails to deliver as it has some downsides like sluggishness and unreliable offline...

Top 10 Slite Alternatives for 2024

There is a lot of buzz around Slite – a collaborative knowledge-sharing tool designed for internal teams. Despite its popularity, why are so many businesses looking for Slite alternatives? Well, truth be told, Slite looks like a great tool to have for efficient teams and streamlined processes, it has its share of demerits too. While...

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