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Internal Documentation: How to Create, Tips & Examples

Internal Documentation: How to Create, Tips & Examples

Disengaged and unproductive workforce are the two major concerns of companies today.  These problems get bigger and bigger, if not analyzed and solved at the ground level. The lack of a proper system to share and access information is the cause of these problems, which further impacts team communication, innovation, and creativity.  Creating internal documentation...
How to Create an Internal Wiki for Your Business

How to Create an Internal Wiki for Your Business

The struggle to access information at work is real. Research reveals that a whopping 73% of employees spend 1 to 3 hours every day to find information on a topic.  This time loss is often the root cause of declining productivity, innovation, and creativity in employees. What follows is even worse – delayed projects and...
Content Management Vs. Knowledge Management : Differences Revealed

Content Management Vs. Knowledge Management : Differences Revealed

Turning piles of data into valuable information dominates the key business goals today.  This is because the information is a strategic asset that can help companies contain costs and develop a competitive advantage.  What happens if this information is not managed properly?  It can hurt employee productivity, negatively impacting decision making, and costing you millions...
How to Create Effective End-User Documentation

How to Create Effective End-User Documentation

Today, every company is focusing on building the best-in-class products that are feature-rich, powerful, and intelligently designed to fulfill customer needs. However, there is one crucial thing that most companies are missing out on and that is user experience. Product success is essentially all about how easy it is for customers to use the product...
7 Effective Ways to Improve Workplace Efficiency

7 Effective Ways to Improve Workplace Efficiency

Have you ever felt that work hours aren’t enough to complete the day’s exasperatingly long to-do list?  We all have. The result of which is you end up working overtime to hit the day’s targets and meet deadlines. It is a never-ending vicious cycle that impacts your health, work-life balance, and, eventually, your work performance. ...
How to Build an Employee Self-Service Portal – Tips & Tricks

How to Build an Employee Self-Service Portal – Tips & Tricks

Companies are so laser-focused on their customers’ journey that they forget about the employees working behind the curtains and getting things done.  Like customers, employees too, form the heartbeat of an organization. It’s their right to enjoy a pleasant work experience that helps them give their cent percent to the tasks at hand.  Technical roadblocks,...
How You Can Improve Your SaaS Product Experience

How You Can Improve Your SaaS Product Experience

Walk into an important business meeting, and you will most likely hear conversations around customer experience, customer service, marketing, sales, and the list goes on! SaaS businesses are so laser-focused on selling more and selling fast, and they forget about something fundamental. Any guesses?  It’s product experience – that has the power to make or...
How to Reduce Support Tickets With Self-Service Knowledge Base

How to Reduce Support Tickets With Self-Service Knowledge Base

Is your support system brimming with tickets and customer dissatisfaction at an all-time high?  Is this taking a toll on your peace of mind as all you think about these days is – Tickets, Tickets, Tickets?  What if we told you there exists a magical solution to this predicament.  Any guesses?  It’s your self-service knowledge...
Effective Tips to Promote Your Self-Service Platform Among Customers

Effective Tips to Promote Your Self-Service Platform Among Customers

If there is one thing that modern customers crave for, it’s seamless 24×7 support experiences.  In fact, 74% of customers expect brands to have a self-service support portal.  But, providing them with online self-help options is one thing and delivering on your promise of a stellar self-service support experience is another.  One poor experience can...
Instructional Manual: Benefits, Examples & How to Write

Instructional Manual: Benefits, Examples & How to Write

Business owners and customer service representatives know the struggle to provide clear and concise instructions to customers.  That’s where the power of an instruction manual comes in to provide a step-by-step guide on how to use, assemble, install, or troubleshoot a product. In this blog, we will discuss how to create an instruction manual, discover...