Knowledge Management Blogs

Popular Articles

Employee Onboarding: How to Use Your Knowledge Base Effectively

Employee Onboarding: How to Use Your Knowledge Base Effectively

Did you ever imagine walking into the office on your first day at work and getting to know the key players from your team over doughnuts and coffee? Well, that’s how the onboarding program at Zumper goes. Google leads the way when it comes to innovative onboarding programs and naturally excels at making employees feel...
What Is Customer Portal Software and Why Is It Important?

What Is Customer Portal Software and Why Is It Important?

From the smallest of startups to the largest of enterprises, there is only one thing that can guarantee consistent growth and success, and that is customer experience.  Even with rapid technological advancements, many businesses are still stuck in cracking the code to customer happiness.  What makes customers tick? What is the formula to win their...
Knowledge Management System: The Complete Guide with Examples

Knowledge Management System: The Complete Guide with Examples

In this digital age, information overload has made knowledge management increasingly important for organizations. While consolidating business knowledge still remains one of the most arduous challenges companies face, leveraging this knowledge for business growth is a goal that’s even more far-fetched. For most organizations, regardless of their size, a Knowledge Management System (KMS) is the...
Top 12 Help Authoring Software Solutions and Tools in 2022

Top 12 Help Authoring Software Solutions and Tools in 2022

Modern customers, by and large, are speed demons.  They need intelligently designed self-service platforms that can provide help in a few clicks and swipes. What happens when you fail to meet their expectations? Your hard-earned customers turn to your competitors for a better, fulfilling experience.  You can prevent that from happening by taking ‘help’ closer...
Top 10 GetGuru Alternatives & Competitors

Top 10 GetGuru Alternatives & Competitors

Guru is a cloud-supported knowledge management tool that centralizes all your business information to make work easier for your employees.  As an internal wiki tool, Guru facilitates easy information access for your employees, automates new hire onboarding, and streamlines internal communication.  While it might seem like the best knowledge base tool, it takes an expert’s...
Top 10 Notion Alternatives & Competitors

Top 10 Notion Alternatives & Competitors

Notion is an excellent productivity and knowledge management tool that’s been making waves in recent years. The all-in-one workspace offers a lot of functionality to make your team members’ life easy. However, when it comes to businesses with some specific requirements, Notion fails to deliver as it has some downsides like sluggishness and unreliable offline...
Top 10 Slite Alternatives for 2022

Top 10 Slite Alternatives for 2022

There is a lot of buzz around Slite – a collaborative knowledge-sharing tool designed for internal teams.  Despite its popularity, why are so many businesses looking for Slite alternatives?  Well, truth be told, Slite looks like a great tool to have for efficient teams and streamlined processes, it has its share of demerits too.  While...
How to Create a Knowledge Base: Step by Step Guide

How to Create a Knowledge Base: Step by Step Guide

Are your agents drowned in an ocean of tickets, struggling to come up and breathe? And is this degrading your customer support quality and, by that extension, customer satisfaction?  If yes, it’s about time you chucked those old traditional ways and explored new horizons.  Time has changed, and so have your customers.  While getting a...
Top 10 KnowledgeOwl Alternatives & Competitors

Top 10 KnowledgeOwl Alternatives & Competitors

While searching for knowledge base solutions, chances are you might have come across KnowledgeOwl. Companies like Frontier Airlines, DevResults, and Inspired eLearning have used KnowledgeOwl to boost their customer support and internal team management.  No matter how impressive KnowledgeOwl looks at first, it may not be the right fit for all businesses.  Honestly, the tool...