Knowledge Management Blogs

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How You Can Improve Your SaaS Product Experience

How You Can Improve Your SaaS Product Experience

Walk into an important business meeting, and you will most likely hear conversations around customer experience, customer service, marketing, sales, and the list goes on! SaaS businesses are so laser-focused on selling more and selling fast, and they forget about something fundamental. Any guesses?  It’s product experience – that has the power to make or...
How to Reduce Support Tickets With Self-Service Knowledge Base

How to Reduce Support Tickets With Self-Service Knowledge Base

Is your support system brimming with tickets and customer dissatisfaction at an all-time high?  Is this taking a toll on your peace of mind as all you think about these days is – Tickets, Tickets, Tickets?  What if we told you there exists a magical solution to this predicament.  Any guesses?  It’s your self-service knowledge...
Effective Tips to Promote Your Self-Service Platform Among Customers

Effective Tips to Promote Your Self-Service Platform Among Customers

If there is one thing that modern customers crave for, it’s seamless 24×7 support experiences.  In fact, 74% of customers expect brands to have a self-service support portal.  But, providing them with online self-help options is one thing and delivering on your promise of a stellar self-service support experience is another.  One poor experience can...
How to Create an Awesome Instruction Manual for Your Customers

How to Create an Awesome Instruction Manual for Your Customers

No matter how flawless your product is, customers will always need a helping hand to navigate through its features and use it optimally.  If customers have to call or email you every time they have a question and wait for hours or weeks for a response, it will only add to their – frustration and...
Knowledge Transfer – What it is & How to Achieve it?

Knowledge Transfer – What it is & How to Achieve it?

Organizations face the risk of knowledge loss when talented employees retire, resign, or are sacked.  The insights and expertise they gain during their tenure is an enormous asset. In an interdependent work culture, this knowledge loss may lead to a more inefficient workforce and potentially broken internal processes.  You might have seen managers hustle at...
Effective Tips to Cultivate a Collaborative Work Culture

Effective Tips to Cultivate a Collaborative Work Culture

“Team collaboration is key to business success” – how many times have you heard and used this sentence during meetings and conferences?  Innumerable times, right?  But, is this concept implemented with the same seriousness as it is spoken about?  Often, organizations fall victim to knowledge silos when teams aren’t given a collaborative work environment. This...
How to Create an Operations Manual for Your Employees

How to Create an Operations Manual for Your Employees

Human errors are inevitable, and they can be detrimental to your business. Skip a step in the product development process, and you will have a defective product. Go wrong with the recruitment process, and you might lose talented candidates. Don’t follow the sales guidelines, and potential customers will switch to a competitor.  How do you...
Knowledge Management in Healthcare: A Prerequisite for Flawless Health Services

Knowledge Management in Healthcare: A Prerequisite for Flawless Health Services

An overwhelming amount of data is generated every day in the healthcare sector. Global healthcare data is expected to reach a whopping 2314 exabytes in 2020. That’s the equivalent of more than 2 trillion laptops worth of data.  Clearly, healthcare is a data-intensive industry given the constant research on advanced procedures, new treatments, and emerging...
How to Create a Corporate Wiki for Your Business

How to Create a Corporate Wiki for Your Business

On average, large U.S. businesses waste an insane amount of money – $47 million, every year due to poor knowledge sharing, without even realizing it.  Hard to believe?  Much of this loss is attributed to wasted hours in getting timely assistance. The precious time lost translates into missed opportunities, employee frustration, delayed and low-quality projects...
6 Metrics to Measure & Improve Self-Service Effectiveness

6 Metrics to Measure & Improve Self-Service Effectiveness

Today’s customers crave seamless self-service experiences. They like to be in the driver’s seat and want services on their terms. That’s precisely why 92% of customers expect brands to provide a self-service portal.  It empowers them to solve problems quickly and conveniently.  The question is, Are your customers receiving the self-service experiences they expect from...