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Knowledge Management Process – Everything You Need to Know

Knowledge Management Process – Everything You Need to Know

Knowledge is a strategic asset that shapes every decision and strategy a business undertakes in its lifetime.  When managed well, knowledge can bring astounding results in the form of increased productivity, team collaboration, and innovation. On the contrary, inadequate knowledge management can jeopardize your growth.  A well-defined knowledge management process is all you need to...
10 Tips to Create a Sales Enablement Strategy That Actually Works

10 Tips to Create a Sales Enablement Strategy That Actually Works

What is the ultimate goal of any business?  To sell, earn revenue, and build lasting relationships with customers.  All of this is directly dependent on those on your front line, i.e., your sales soldiers. They fight and fall multiple times to drive customers to the point where they happily want to do business with you....
10 Best Helpjuice Alternatives for 2024

10 Best Helpjuice Alternatives for 2024

There are several reasons Helpjuice continues to receive lots of love from companies across the globe.  Employ this tool, and you will have access to powerful features such as incredible customization, in-depth reports, multi-lingual capabilities, and many more.  Despite such stellar features, why are some businesses looking for Helpjuice alternatives?  Because Helpjuice comes with its...
Top 10 Stonly Alternatives & Competitors for 2024

Top 10 Stonly Alternatives & Competitors for 2024

Stonly is a robust knowledge base management solution that helps craft interactive guides for employees and customers. It facilitates the onboarding process and also improves the productivity of support agents.  With more organizations moving towards tools that help create interactive content, Stonly has become a popular name in the knowledge management industry.  It helps transform...
How to Create a Successful Product Onboarding Process

How to Create a Successful Product Onboarding Process

There are billions of products on the market screaming for users’ attention and striving to make their own unique mark.  While most products promise to sweep users off their feet, only a handful are able to fulfill these promises. What’s important to note here is that despite brilliant features and functions, a product can fail,...
10 Best ServiceNow Alternatives & Competitors 2024

10 Best ServiceNow Alternatives & Competitors 2024

ServiceNow is inarguably one of the most popular names in IT Service Management (ITSM).  However, popularity is far from being the only criteria for the usability of a software solution. While ServiceNow has ranked as a top ITSM solution for years, it fails to meet expectations in several areas due to various shortcomings, such as...
10 Best Archbee Alternatives & Competitors for 2024

10 Best Archbee Alternatives & Competitors for 2024

Launched in 2019, Archbee is a relatively new knowledge management software with a wide range of features essential for learning, onboarding, and collaborating. The tool has managed to gain a large user base within a short span of time. Its beautifully designed interface and ease of use have made it the go-to choice for startups....
6 Powerful Call Deflection Strategies for Delighted Customers & Productive Agents

6 Powerful Call Deflection Strategies for Delighted Customers & Productive Agents

Do you often find your support staff struggling with the horrifying number of calls for trivial issues every single day? And does this turn agents too flustered and stressed out to focus on critical customer concerns that require their undivided attention?  Imagine answering the question – “Where is my order and why is it getting...
10 Best FAQ Software in 2024 to Level Up Your Customer Support

10 Best FAQ Software in 2024 to Level Up Your Customer Support

Are your support agents always bombarded with repetitive customer requests that leave them with little to no energy for issues that really matter?  That’s the sad story of every growing business receiving more tickets than what their teams can handle. What if we told you there is a simple solution to this common problem? Deploying...
Top 15 Knowledge Management Software & Tools for 2024

Top 15 Knowledge Management Software & Tools for 2024

Welcome to the world of knowledge management!  They say knowledge is power, but without proper management, it can become a burden.  Picture this: your company’s valuable information is scattered across emails, Word docs, and Google Drive and is growing exponentially as your business expands. Forget about leveraging this information for business growth, employees even struggle...