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Breaking Language Barriers With a Multilingual Knowledge Base

Breaking Language Barriers With a Multilingual Knowledge Base

Businesses have gone global these days; not only geographically, but also in terms of their customer base. Given the staggering growth a global business promises, business owners can’t be restricted to a single city or even country. Expanding cross country is the way to go; however, it comes with its set of challenges. As geography...
How Knowledge Management System Increases Your Team’s Efficiency

How Knowledge Management System Increases Your Team’s Efficiency

When it comes to working in an organization, the most valuable asset for an employer is his employees. The business can work efficiently only when its employees are motivated, dedicated and happy with their work. The only way to keep employees happy is to make the business processes easy and used-friendly. That’s where a knowledge-based...
Buyer’s Guide: How to Find the Best Knowledge Management Software for Your Company

Buyer’s Guide: How to Find the Best Knowledge Management Software for Your Company

Searching for the best knowledge management software is daunting, tricky, and downright exhausting. There’s no doubt that the discovery process can confuse many, especially businesses that are bombarded with a consistent stream of data. Why Knowledge Management Is Key for Businesses? Believe it or not, Fortune 500 businesses lose approximately “$31.5 billion a year by...
5 Companies Examples With A+ Knowledge Management Skills

5 Companies Examples With A+ Knowledge Management Skills

Organizational learning, for many, is still a confusing concept. Knowledge is an abstract thing—it’s not a tangible asset—and so understanding how to manage and disseminate it can be tricky. And yet, it is essential for the success of any business. Without sound knowledge management practices, a company is merely spinning its wheels: it’s not going...
How Much Money Can a Knowledge Base Save Your Business

How Much Money Can a Knowledge Base Save Your Business

Knowledge bases are powerful new ways to offer information and help to your customers, improving your brand visibility and reputation while simultaneously improving customer retention. How are they able to do this? The main benefit is a kind of automation introduced to the customer service process; rather than using human resources to walk customers through...
5 Tips for Directly Improving Your Company’s Knowledge Base

5 Tips for Directly Improving Your Company’s Knowledge Base

Knowledge is power. It’s an overused platitude, but it rings true in the business world. The more knowledge your employees have, the better they’re able to perform their duties and serve customers. The more knowledge your customers have, the more informed and less burdensome they are. Developing a knowledge base is a good first step...
What is an Enterprise Wiki & How to Create One for Your Business

What is an Enterprise Wiki & How to Create One for Your Business

New employees tend to spend weeks or sometimes even months learning the ropes of their roles and becoming productive resources.  In a similar vein, existing employees spend hours each day sifting through chaotic files and folders, emails and chats, to find the information they need to complete their daily goals.  There is one thing common...
Increase Sales with a Knowledge Base [Infographic]

Increase Sales with a Knowledge Base [Infographic]

Sales is often considered tricky. You need to have that convincing power to persuade new customers to start using your product and existing ones to continue using it. A lot of hard work goes into making prospects understand your offerings and all the intricacies related to it. This work can get a lot easier if...
Knowledge Management Business Challenges and Their Remedies

Knowledge Management Business Challenges and Their Remedies

“If HP knew what HP knows, we would be three times more productive.” – Lew Platt, Former CEO, Hewlett Packard If you read between the lines, you will understand the subtle yet impactful cue the quote gives on the importance of knowledge management for organizations.  Knowledge management is now more important than ever, for the...
Tips for Writing an Effective User Manual

Tips for Writing an Effective User Manual

User manuals are documents which are designed and made in order to deliver important information to a certain group of people who want to learn to use something. Most of the time, these user manuals help around products, however, there are also some user manuals that explain how they can do something. There is actually...