Knowledge Management Blog | ProProfs Knowledge Base

12 Best User Documentation Examples of Help Guides & Their Types

User documentation is a vital component of customer support and product usability, as it helps mitigate common challenges users face, like navigating new software, understanding product functionalities, or troubleshooting issues. User documentation examples in the form of step-by-step guides, FAQs, manuals, and video tutorials empower users to solve problems independently, which enhances their overall experience...

How to Improve Customer Experience With Knowledge Management

Gone are the days when product and price dictated a company’s success. 89% of companies today compete solely on the basis of customer experience. In this digital world, customers are in the driving seat, you need to pivot towards crafting exceptional experiences to stand strong with your heads held high. What if you don’t work...

Internal Documentation – Types, Benefits & How to Write One + Examples

Internal documentation is essential to any thriving organization’s toolkit, helping enhance knowledge sharing, operational efficiency, and employee onboarding. A study by McKinsey found that employees spend about 1.8 hours every day—equivalent to 9.3 hours per week—searching and gathering information. This highlights the inefficiency plaguing many organizations and underscores the need for well-organized and accessible internal...

How to Create an Internal Wiki for Your Business

The struggle to access information at work is real. Research reveals that a whopping 73% of employees spend 1 to 3 hours every day to find information on a topic. This time loss is often the root cause of declining productivity, innovation, and creativity in employees. What follows is even worse – delayed projects and...

Content Management Vs. Knowledge Management : Differences Revealed

Turning piles of data into valuable information dominates the key business goals today. This is because the information is a strategic asset that can help companies contain costs and develop a competitive advantage. What happens if this information is not managed properly? It can hurt employee productivity, negatively impacting decision making, and costing you millions...

How to Create User Documentation – Importance & Types

Whether a complex software application or a simple household gadget, the bridge between frustration and functionality often lies in a well-crafted user manual. The subject of how to create a user manual document is not just about producing a set of instructions; it’s about crafting a lifeline that empowers users to harness the full potential...

7 Effective Ways to Improve Workplace Efficiency

Have you ever felt that work hours aren’t enough to complete the day’s exasperatingly long to-do list? We all have. The result of which is you end up working overtime to hit the day’s targets and meet deadlines. It is a never-ending vicious cycle that impacts your health, work-life balance, and, eventually, your work performance. ...

How to Build an Employee Self-Service Portal – Tips & Tricks

Companies are so laser-focused on their customers’ journey that they forget about the employees working behind the curtains and getting things done. Like customers, employees too, form the heartbeat of an organization. It’s their right to enjoy a pleasant work experience that helps them give their cent percent to the tasks at hand. Technical roadblocks,...

How You Can Improve Your SaaS Product Experience

Walk into an important business meeting, and you will most likely hear conversations around customer experience, customer service, marketing, sales, and the list goes on! SaaS businesses are so laser-focused on selling more and selling fast, and they forget about something fundamental. Any guesses? It’s product experience – that has the power to make or...

How to Reduce Support Tickets With Self-Service Knowledge Base

Is your support system brimming with tickets and customer dissatisfaction at an all-time high? Is this taking a toll on your peace of mind as all you think about these days is – Tickets, Tickets, Tickets? What if we told you there exists a magical solution to this predicament. Any guesses? It’s your self-service knowledge...

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