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Why Your Business Needs an Enterprise Wiki?

Why Your Business Needs an Enterprise Wiki?

Open-source libraries were a huge discovery when they first appeared – an amazing way for each and every internet user to gather knowledge and share their own using a simple, user-friendly medium. However, a lot of annoying problems started to appear as people kept putting in inaccurate information, and these problems were not so easy...
7 Astonishing Ways to Apply Knowledge Base to Your Business

7 Astonishing Ways to Apply Knowledge Base to Your Business

To create the perfect FAQ, online manual, user guide or wiki you need a tool that combines help authoring and knowledge management features such as ProProfs Knowledgebase. Let’s look at the different ways in which you can use knowledge base software. #1 Self-Service Cloud Knowledge Base The self-service knowledge base, also known as the online...
9 Tips to Grow Corporate Memory

9 Tips to Grow Corporate Memory

Corporate memory consists of the valuable lessons and best practices that an organization accumulates over time. The larger a company gets, the more difficult becomes the task of managing corporate memory. This is where a knowledge management software plays a crucial role by helping companies to foster organizational learning, through creating, sharing and applying knowledge....
10 Best Practices for Creating Knowledge Base Articles

10 Best Practices for Creating Knowledge Base Articles

Delivering stellar customer service constantly is not easy, especially if your support team is bombarded with tickets, emails, and calls 24×7. Your service staff can easily get overwhelmed, resolving the same questions over and again, and there comes a point when tickets get lost or mismanaged. This is where the concept of self-service or customer...
How to Create Online User Manuals

How to Create Online User Manuals

Online user manuals can be a Godsend, for users and programmers alike. An online manual allows the user to familiarize themselves with the program, on their own time, at their own pace, without having to hassle tech support. This is good news for programmers, who spend less time (and money) fielding unnecessary questions. We’re going...