Knowledge Management Blogs

Ever wondered if you could consolidate all the important business information, your work experiences, meeting notes, and much more on a single online platform?  Life would be sorted, right?  No heavy files to take along every time you go for a business meeting and minimum risk of information loss.  This is possible if you have...

“Alone we can do so little, together we can do so much.” This quote by Hellen Keller is quite relevant today when collaboration is touted as the new innovation and is seen as indispensable by businesses to craft a positive growth trajectory. Let’s start with a few questions. Does your organization have its roots globally?...

Did you know? As per a survey by Salesforce, 89% of millennials use a search engine to find answers before making a call to get customer service 70% of customers prefer to use a company’s website to get answers to their questions rather than use phone or email. Who would have thought a decade ago...

A knowledge base speaks volumes about your business dynamics, about what you actually offer to your customers. It is the face of your firm on the basis of which your customers create a perception about your brand in their minds because through knowledge base your customers learn about your product or service. If it’s something...

The demand for instant access to information and support has never been higher, and online documentation has emerged as a key solution.  It offers users immediate access to manuals, guides, and how-tos with just a few clicks. This innovative approach to documentation caters to the modern consumer’s expectations for speed and efficiency and addresses several...

Do you know the secret ingredient behind a business that is flourishing and growing by leaps and bounds? “There’s no secret ingredient” is just a myth! I know that you know, and almost every business knows about it. Still, it’s taken for a ride by many businesses. How ironical? Here, I am talking about CUSTOMER...

There are scores of software products on the market, but only a few manage to win customers.  Why is that so?  That’s because while most products focus on offering the best-in-class features, only a few provide customers with what they really want – a convenient, hassle-free experience.   Something as simple as technical documentation can make...

Instant answers – that’s what customers look for when reaching out to your support team. But what if they aren’t able to deliver prompt responses in time of need? Imagine: One of your customers, Steve, approached your support team 15 days back with a query. He was confused how a particular aspect of your product...

Large companies with complex organizational structure—thus, a repository of disparate knowledge across its various business units—should leverage knowledge acquisition to improve their overall efficiency. Although knowledge acquisition is commonly associated with a manufacturing company’s research and development goal, it can be utilized also for other business processes, namely: I.T., operations and, to a degree, customer...

The past few decades in education have witnessed a respectable trend away from Behaviorism and towards more Constructivist pedagogies in the classroom. Rather than engaging students in repetitive “drill & kill” exercises with scantron exams, the thinking goes, we should be assigning more collaborative, project-based activities that encourage students to seek their own knowledge. State...