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Why a Searchable Knowledge Base Is the Best Thing for Your Business?

Why a Searchable Knowledge Base Is the Best Thing for Your Business?

“Alone we can do so little, together we can do so much.” This quote by Hellen Keller is quite relevant today when collaboration is touted as the new innovation and is seen as indispensable by businesses to craft a positive growth trajectory. Let’s start with a few questions. Does your organization have its roots globally?...
5 Winning Strategies to Create Online Help Documentation

5 Winning Strategies to Create Online Help Documentation

Did you know? As per a survey by Salesforce, 89% of millennials use a search engine to find answers before making a call to get customer service 70% of customers prefer to use a company’s website to get answers to their questions rather than use phone or email. Who would have thought a decade ago...
6 Quick Hacks to Optimize Your Knowledge Base

6 Quick Hacks to Optimize Your Knowledge Base

A knowledge base speaks volumes about your business dynamics, about what you actually offer to your customers. It is the face of your firm on the basis of which your customers create a perception about your brand in their minds because through knowledge base your customers learn about your product or service. If it’s something...
How to Create Online Documentation : A Quick Guide

How to Create Online Documentation : A Quick Guide

What would be your first preference when you have basic questions about a product or service you are using? An online self-help document where you can find information in a few swipes and clicks? Or The time-consuming calls or emails that keep you waiting for hours or weeks to get a response?  It goes without...
Create a Comprehensive Technical Document : Step by Step Guide

Create a Comprehensive Technical Document : Step by Step Guide

What comes to your mind when you hear the word ‘technical documentation’?  Is a thousand-page paper-based document full of black and white text, jargon, and complex charts?  Well, that’s documentation of the 90s – a time when it was considered a cost center by companies due to its inadequacy at customer support.  But, today, it...
How to Acquire and Apply Knowledge Acquisition in Your Organization

How to Acquire and Apply Knowledge Acquisition in Your Organization

Large companies with complex organizational structure—thus, a repository of disparate knowledge across its various business units—should leverage knowledge acquisition to improve their overall efficiency. Although knowledge acquisition is commonly associated with a manufacturing company’s research and development goal, it can be utilized also for other business processes, namely: I.T., operations and, to a degree, customer...
The Future of Knowledge Management in Education

The Future of Knowledge Management in Education

The past few decades in education have witnessed a respectable trend away from Behaviorism and towards more Constructivist pedagogies in the classroom. Rather than engaging students in repetitive “drill & kill” exercises with scantron exams, the thinking goes, we should be assigning more collaborative, project-based activities that encourage students to seek their own knowledge. State...
Knowledge Base Software – the ‘Why to Use’ Expert Roundup

Knowledge Base Software – the ‘Why to Use’ Expert Roundup

Today, when people only demand access to accurate information, a rich, broad Knowledge Base is an absolute necessity. A self- serving, centralized repository of information about a product, service, department or topic, a Knowledge Base is one of the most accessible and most affordable ways to keep customers happy. It contains data that could come...