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10 Best HelpDocs Alternatives for 2024

Are you doubtful about HelpDocs and looking for better options? Are you searching for similar tools but with superior features and functionality? If yes, you have landed at the right place! HelpDocs is a simple knowledge base software that helps you build, host, and monitor your self-service portal from a centralized location. The tool offers...

How to Create a User Manual: A Detailed Guide

Complex jargon and unnecessary information can turn the excitement for a new product into disappointment. Not if the user manuals were designed with the customer in mind? What if they were created to guide, empower, and simplify the user experience? Enter customer-centric user manuals to save the day and make life easier for customers like...

10 Best Practices to Create Knowledge Base Articles

In today’s competitive business landscape, just having a good product isn’t enough; you need fantastic customer support, and creating knowledge base articles helps in just that. According to research by LLC Buddy, over 60% of US customers prefer automated self-service for straightforward customer service tasks, such as using a website or smartphone app. Knowledge base...

10 Best Zendesk Alternatives & Competitors for 2024

Zendesk is a popular customer service tool that offers a help desk, live chat, knowledge base, and many other solutions in one powerful suite. Employing this knowledge base tool can give you access to stellar features like content localization, team publishing, community and forums, and many more. However, when it comes to customer self-service and...

Cross-Team Collaboration: Benefits, Best Practices, & Examples

Ever wondered why some companies rise to success sooner than others? Besides stellar products and services, these market winners have one thing in common – they have understood the incredible importance of cross-team collaboration for long-term, sustainable success! Whether it’s about launching a new product in the market, devising a new policy, or building a...

How to Create an Operations Manual & What Are Its Benefits

Juggling hundreds of tasks and chasing your tail in the business world has become a common sight. Disorganization, miscommunication, and inefficiency often take place without clear step-by-step processes. An operations manual can help you avoid this struggle! It is a comprehensive document that outlines a business or organization’s processes, procedures, and policies. In this blog,...

Enterprise Knowledge Management: A Comprehensive Guide

The amount of information generated by enterprises today is mind-boggling. Imagine the number of emails with critical business information shared by teams and the amount of knowledge that silently sits in Google Drives and PPTs. These are intellectual assets that, if managed and utilized effectively, can substantially increase your growth prospects. Luckily there is a...

7 Biggest Knowledge Management Challenges & Their Solutions

Imagine the amount of data being generated every single day by your employees – it’s humongous, right? This influx of information is making knowledge management software increasingly important for organizations. It centralizes all business information, so your employees can work with minimum friction and maximum clarity. While there are substantial benefits knowledge management brings to...

What is Self Service Portals: Guide, Examples & How to Cre

Is the never-ending ticket inflow degrading the quality of your support services and pushing customer satisfaction rates to an all-time low? This is a common challenge that is urging most businesses to rethink their customer support strategies. If you are sailing in the same direction, there is some good news for you! A self-service portal...

How To Create Process Documentation: Examples, Templates & Benefits

Whether you are a small street-side store or a multinational company with a global footprint, efficient process management is crucial to keep all the complexities and chaos miles away from your business. Right from selling a product to solving customer problems, every business function depends on several processes strung together. Managing these processes is a...

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