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Top 10 Help Scout Alternatives for 2023

Top 10 Help Scout Alternatives for 2023

Are you searching for the best Help Scout alternatives that can meet your knowledge base requirements?  If yes, you’ve come to the right place! Help Scout is undoubtedly a great customer service tool that offers ticketing as a core service and also supports other offerings, including chat, knowledge base, and in-app messaging.  But, if you...
The Ultimate Guide to Creating a Policy & Procedure Manual

The Ultimate Guide to Creating a Policy & Procedure Manual

Let’s admit it. Company policies and procedures can give a hard time to your employees. Sometimes they just go over the head, and sometimes they seem like a bunch of dos and don’ts that are sheer common sense.  But if you think deeply, they are much more than this circle of dos and don’ts that...
Customer Self-Service Portal: The Present & Future of Customer Support

Customer Self-Service Portal: The Present & Future of Customer Support

Suppose you are facing an issue with your credit card and want an urgent solution.  Would you walk up to the bank, call customer care to wait for hours, or email their support team only to get a response two days later?  The answer is clearly a No! You would rather expect to find an...
Automated Customer Service: Take Your Customer Support to the Next Level

Automated Customer Service: Take Your Customer Support to the Next Level

Every second that customers wait for your response, takes them closer to a faster, better competitor.  This is a huge price to pay for delayed responses and less-than-perfect experiences.  But, your agents can only do so much.  Calls, emails, tickets coming from all directions, every minute and every single day, can drive agents bonkers. They...
15 Saas Support Best Practices to Deliver Incredible Customer Experiences

15 Saas Support Best Practices to Deliver Incredible Customer Experiences

  $160 billion worth SaaS or Software As A Service is an extremely competitive industry, as more than 16,000 global SaaS companies are attempting to sell their products, retain customers, and expand into newer markets and domains.  With so much competition and a limited market, how can a SaaS company ensure consistent revenues and profits...
What Is a Knowledge Base: Everything You Need to Know

What Is a Knowledge Base: Everything You Need to Know

“We are tired of long call hold time.”  “Your support team does not provide the right information in one go.” “We are frustrated with your poor customer service. It feels like you don’t take your customers seriously.”  Are these concerns forcing your customers to go to your competitors in a click?  If yes, it’s about...
Employee Onboarding: How to Use Your Knowledge Base Effectively

Employee Onboarding: How to Use Your Knowledge Base Effectively

Did you ever imagine walking into the office on your first day at work and getting to know the key players from your team over doughnuts and coffee? Well, that’s how the onboarding program at Zumper goes. Google leads the way when it comes to innovative onboarding programs and naturally excels at making employees feel...
What Is Customer Portal Software and Why Is It Important?

What Is Customer Portal Software and Why Is It Important?

From the smallest of startups to the largest of enterprises, there is only one thing that can guarantee consistent growth and success, and that is customer experience.  Even with rapid technological advancements, many businesses are still stuck in cracking the code to customer happiness.  What makes customers tick? What is the formula to win their...
Knowledge Management System: The Complete Guide with Examples

Knowledge Management System: The Complete Guide with Examples

In this digital age, information overload has made knowledge management increasingly important for organizations. While consolidating business knowledge still remains one of the most arduous challenges companies face, leveraging this knowledge for business growth is a goal that’s even more far-fetched. For most organizations, regardless of their size, a Knowledge Management System (KMS) is the...