Knowledge Management Blogs

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Top 10 Best Slite Alternatives & Competitors

Top 10 Best Slite Alternatives & Competitors

Slite is a popular knowledge management tool built specifically for internal teams. Whether your teams work together or remotely, the tool promises to keep them connected and productive at work.  While on the surface, it looks like a great tool to have, it has its share of imperfections. Remove your rose-tinted glasses and look at...
How to Create a Knowledge Base: Step by Step Guide

How to Create a Knowledge Base: Step by Step Guide

Are your agents drowned in an ocean of tickets, struggling to come up and breathe? And is this degrading your customer support quality and, by that extension, customer satisfaction?  If yes, it’s about time you chucked those old traditional ways and explored new horizons.  Time has changed, and so have your customers.  While getting a...
Top 10 KnowledgeOwl Alternatives & Competitors

Top 10 KnowledgeOwl Alternatives & Competitors

While searching for knowledge base solutions, chances are you might have come across KnowledgeOwl. Companies like Frontier Airlines, DevResults, and Inspired eLearning have used KnowledgeOwl to boost their customer support and internal team management.  No matter how impressive KnowledgeOwl looks at first, it may not be the right fit for all businesses.  Honestly, the tool...
10 Best Slab Alternatives & Competitors

10 Best Slab Alternatives & Competitors

While searching for knowledge base software, chances are you might have bumped into Slab.  Built for the modern workplace, Slab helps teams collaborate and be their productive best at work. The tool is undoubtedly great for companies looking to democratize company knowledge and make internal work processes seamless.  But no matter how shiny the features...
Top 10 Bloomfire Alternatives for 2022

Top 10 Bloomfire Alternatives for 2022

Are you currently using Bloomfire but having second thoughts about it?  Do you want a smarter and more effective solution to your business requirements?  If that’s so, you’ve come to the right place.  Bloomfire is a great tool for internal knowledge management. It helps you tap into your most important resource, i.e., knowledge, and leverage...
Corporate Wiki vs. Knowledge Base: Which One Is Best for Your Business?

Corporate Wiki vs. Knowledge Base: Which One Is Best for Your Business?

It is a well-known fact that knowledge is a critical business asset. Behind every game-changing decision, successful deals, and powerful strategies, is the knowledge you have gained over the years. It’s this knowledge that creates enduring value for your company, employees, and customers.  Knowledge is inarguably a major driving force for continued business growth and...
How to Create Powerful Sales Documentation to Support Your Sales Team

How to Create Powerful Sales Documentation to Support Your Sales Team

Today’s customers are opinionated, smart, and empowered. They are spoilt for choice. One poor experience and they can switch sides in a blink.  Nothing is hidden from customers – your achievements, downfalls, or secrets – it’s all there on the internet.  Gone are the days when a salesperson used to be the primary source of...
How to Create an Internal Knowledge Base

How to Create an Internal Knowledge Base

When we look at our to-do list, all we want is some extra hours in a day, but is it really attainable?  Ever wondered if we could free up the time wasted on trivial tasks and use it for work that really matters?   Employees spend an inordinate amount of time every single day looking for...
How to Create a Private Wiki: Complete Guide

How to Create a Private Wiki: Complete Guide

What is the first thing that comes to your mind when you read the word – wiki?  We all know the answer. It is Wikipedia.  You’d be surprised to know that Wikipedia is the 6th most-visited website worldwide. Innumerous people across the globe turn to Wikipedia to get the latest information about a variety of...
15 Best FAQ Page Examples To Inspire Better Customer Support

15 Best FAQ Page Examples To Inspire Better Customer Support

Do you know why most FAQs fail?  They are either hard to access, difficult to understand, or painful to navigate.  The section that’s one of the most important in a website is usually ignored.  What an irony! There is no other place where visitors show how curious they are to learn about your offerings than...