Knowledge Management Blogs

Organizations face the risk of knowledge loss when talented employees retire, resign, or are sacked.  The insights and expertise they gain during their tenure is an enormous asset. In an interdependent work culture, this knowledge loss may lead to a more inefficient workforce and potentially broken internal processes.  You might have seen managers hustle at...

Knowledge is a strategic asset that shapes every decision and strategy a business undertakes in its lifetime.  When managed well, knowledge can bring astounding results in the form of increased productivity, team collaboration, and innovation. On the contrary, inadequate knowledge management can jeopardize your growth.  A well-defined knowledge management process is all you need to...

What is the ultimate goal of any business?  To sell, earn revenue, and build lasting relationships with customers.  All of this is directly dependent on those on the front line, i.e., your sales soldiers. They fight and fall multiple times to drive customers to the point where they happily want to do business with you....

There are several reasons Helpjuice continues to receive lots of love from companies across the globe.  Employ this tool, and you will have access to powerful features such as incredible customization, in-depth reports, multi-lingual capabilities, and many more.  Despite such stellar features, why are some businesses looking for Helpjuice alternatives?  Because Helpjuice comes with its...

Stonly is a robust knowledge base management solution that helps craft interactive guides for employees and customers. It facilitates the onboarding process and also improves the productivity of support agents.  With more organizations moving towards tools that help create interactive content, Stonly has become a popular name in the knowledge management industry.  It helps transform...

Document360 is a leading knowledge base software with a client base that’s spread across the globe.  By employing this software, you can foster customer self-service with a public help center and boost team collaboration with a private knowledge base.  Despite being a popular tool, Document360 is not the first choice of many businesses. Expensive subscription...

There are billions of products on the market screaming for users’ attention and striving to make their own unique mark.  While most products promise to sweep users off their feet, only a handful are able to fulfill these promises. What’s important to note here is that despite brilliant features and functions, a product can fail,...

ServiceNow is inarguably one of the most popular names in IT Service Management (ITSM).  However, popularity is far from being the only criteria for the usability of a software solution. While ServiceNow has ranked as a top ITSM solution for years, it fails to meet expectations in several areas due to various shortcomings, such as...