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Top 10 Helpjuice Alternatives

Top 10 Helpjuice Alternatives

There are several reasons Helpjuice continues to receive lots of love from companies across the globe.  Employ this tool, and you will have access to powerful features such as incredible customization, in-depth reports, multi-lingual capabilities, and many more.  Despite such stellar features, why are some businesses looking for Helpjuice alternatives?  Because Helpjuice comes with its...
Top 10 Stonly Alternatives & Competitors

Top 10 Stonly Alternatives & Competitors

Stonly is a robust knowledge base management solution that helps craft interactive guides for employees and customers. It facilitates the onboarding process and also improves the productivity of support agents.  With more organizations moving towards tools that help create interactive content, Stonly has become a popular name in the knowledge management industry.  It helps transform...
How to Create a Successful Product Onboarding Process

How to Create a Successful Product Onboarding Process

There are billions of products on the market screaming for users’ attention and striving to make their own unique mark.  While most products promise to sweep users off their feet, only a handful are able to fulfill these promises. What’s important to note here is that despite brilliant features and functions, a product can fail,...
10 Best ServiceNow Alternatives & Competitors 2022

10 Best ServiceNow Alternatives & Competitors 2022

ServiceNow is inarguably one of the most popular names in IT Service Management (ITSM).  However, popularity is far from being the only criteria for the usability of a software solution. While ServiceNow has ranked as a top ITSM solution for years, it fails to meet expectations in several areas due to various shortcomings, such as...
10 Best Archbee Alternatives & Competitors for 2022

10 Best Archbee Alternatives & Competitors for 2022

Launched in 2019, Archbee is a relatively new knowledge management platform with a wide range of features essential for learning, onboarding, and collaborating. The tool has managed to gain a large user base within a short span of time. Its beautifully designed interface and ease of use have made it the go-to choice for startups....
11 Best Knowledge Base Software & Tools for 2022

11 Best Knowledge Base Software & Tools for 2022

Are your support tickets constantly increasing, and is this draining your support team’s productivity? Is the ticket overload degrading the quality of support experience your customers receive?  Well, you are not alone! These are some of the common challenges organizations face today.  No wonder businesses are looking for knowledge base software to create self-service platforms...
6 Powerful Call Deflection Strategies for Delighted Customers & Productive Agents

6 Powerful Call Deflection Strategies for Delighted Customers & Productive Agents

Do you often find your support staff struggling with the horrifying number of calls for trivial issues every single day? And does this turn agents too flustered and stressed out to focus on critical customer concerns that require their undivided attention?  Imagine answering the question – “Where is my order and why is it getting...
15 Best Knowledge Management Software for 2022

15 Best Knowledge Management Software for 2022

Knowledge is power! However, the same knowledge can make you powerless if it is not managed well. Most of the time, important company information is lying untapped across emails, Word docs, and Google Drive. This scattered data only grows with time as your company expands. Without a dedicated system to manage knowledge, you will miss...
Top 10 Zoho Wiki Alternatives & Competitors for 2022

Top 10 Zoho Wiki Alternatives & Competitors for 2022

Zoho Wiki is an excellent knowledge management tool that has been around for a long time. It offers a variety of features that help you document knowledge and make it easily accessible for employees. Despite being a popular tool, Zoho Wiki comes with its set of shortcomings. For instance, the tool doesn’t offer a built-in...
How to Capture, Store, & Transfer Explicit Knowledge

How to Capture, Store, & Transfer Explicit Knowledge

Successful businesses have one thing in common – they know how to optimally capture, retain, and utilize employees’ knowledge to achieve transformational growth.  While tacit knowledge held by employees is difficult to capture, explicit knowledge can be effortlessly recorded, documented, and shared. This knowledge exists in multiple formats such as manuals, books, how-to videos, knowledge...