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11 Best Knowledge Base Software for 2022

11 Best Knowledge Base Software for 2022

Are you looking for the best knowledge base software?  If YES, then your search ends right here.  Businesses today are struggling with the countless customer support tickets they receive every single day. This truckload of tickets often builds up frustration in agents, degrading the quality of support they provide.  What makes matters even worse is...
How to Create the Perfect SaaS Product Documentation for Your Customers

How to Create the Perfect SaaS Product Documentation for Your Customers

Using a product seems like an uphill task if there is no manual or documentation for assistance. This stands true, especially if customers are completely new to a product and do not have the slightest idea of how to use it.  If shooting questions to support staff via calls or emails is the only option...
How to Write Project Documentation in 5 Easy Steps

How to Write Project Documentation in 5 Easy Steps

Project management is an indispensable part of all business functions.  Be it design, marketing, development, or any other department –  their success depends largely on how smoothly each project is executed from start to finish. While employing a capable project management team is a must, you also need dedicated project documentation to keep your projects...
9 Golden Tips for Successful Remote Employee Onboarding

9 Golden Tips for Successful Remote Employee Onboarding

Since the outbreak of the pandemic, businesses have been forced to go fully or partially remote.  From face-to-face meetings to online video calls, a lot has changed in how companies operate today.   Although this new work setup has brought with it multiple benefits – higher productivity and lower absenteeism, it has also thrown daunting challenges,...
Boost Your Online Business With Ecommerce Knowledge Base

Boost Your Online Business With Ecommerce Knowledge Base

What is an Ecommerce Knowledge Base?  An ecommerce knowledge base is a go-to place where prospects and customers can find accurate answers to any questions they have about a company’s products, service, payment, refunds, and more. It is a comprehensive resource offering 24×7 access to necessary information customers need before, during, and even after the...
Customer Complaints: 8 Proven Ways to Handle Them Confidently

Customer Complaints: 8 Proven Ways to Handle Them Confidently

Do you know what makes big brands like Amazon, Apple, and Samsung exceptional?  Besides their high-quality products, what really makes people stick to these brands is how brilliantly they handle customer complaints.  Dealing with customers is an art that requires perseverance and patience, more than anything else. So, whether you are a month-old startup or...
10 Best FAQ Software to Provide Top-Notch Customer Support

10 Best FAQ Software to Provide Top-Notch Customer Support

Today, customer support teams are struggling to put an end to the repetitive customer questions choking their inboxes and eating up a lot of their time and energy.  Sounds familiar?  If yes, then you should consider deploying online FAQ software. FAQ tools are known for their versatility as on the one hand, they help you provide...
10 Best Practices for Creating Knowledge Base Articles

10 Best Practices for Creating Knowledge Base Articles

What is the first reaction of customers when help content doesn’t make sense?  “What a waste of time! I should have contacted the company directly.” There is a reason two-thirds of customers prefer self-service before approaching a company’s support staff. Customers think of self-service as the fastest medium to get the help they need. When...
How to Write Standard Operating Procedures (SOPs)

How to Write Standard Operating Procedures (SOPs)

Standard Operating Procedures (SOPs) – As a business that values knowledge, you might have come across this heavy term multiple times.  But do you know what this term really means and why every business today is particular about their SOPs?  Let’s spill the beans! Standard Operating Procedures are the nuts and bolts of how a...
10 Best Software Documentation Tools for 2022

10 Best Software Documentation Tools for 2022

Using a software tool can sometimes feel like finding your way in a foreign country.  Guesswork in such situations might end up creating more problems than solving, which can be a big turn-off for software users.  If you are worried about your software being abandoned by users and a subsequent fall in subscriptions, here is...