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10 Best Practices for Creating Knowledge Base Articles

10 Best Practices for Creating Knowledge Base Articles

What is the first reaction of customers when help content doesn’t make sense?  “What a waste of time! I should have contacted the company directly.” There is a reason two-thirds of customers prefer self-service before approaching a company’s support staff. Customers think of self-service as the fastest medium to get the help they need. When...
10 Best Zendesk Alternatives & Competitors for 2023

10 Best Zendesk Alternatives & Competitors for 2023

Zendesk is a popular customer service tool that offers a help desk, live chat, knowledge base, and many other solutions in one powerful suite.  Employing this tool can give you access to stellar features like content localization, team publishing, community and forums, and many more.  However, when it comes to customer self-service and internal knowledge...
Cross-Team Collaboration: Benefits, Best Practices, & Examples

Cross-Team Collaboration: Benefits, Best Practices, & Examples

Ever wondered why some companies rise to success sooner than others?  Besides stellar products and services, these market winners have one thing in common – they have understood the incredible importance of cross-team collaboration for long-term, sustainable success! Whether it’s about launching a new product in the market, devising a new policy, or building a...
How to Create an Operations Manual for Your Business

How to Create an Operations Manual for Your Business

Human errors are inevitable, and they can be detrimental to your business. Skip a step in the product development process, and you will end up with a defective product. Go wrong with the recruitment process, and you might lose talented candidates. Don’t follow the sales guidelines, and you will see potential customers switching to your...
Enterprise Knowledge Management: A Comprehensive Guide

Enterprise Knowledge Management: A Comprehensive Guide

The amount of information generated by enterprises today is mind-boggling.  Imagine the number of emails with critical business information shared by teams and the amount of knowledge that silently sits in Google Drives and PPTs.  These are intellectual assets that, if managed and utilized effectively, can substantially increase your growth prospects.  Luckily there is a...
7 Biggest Knowledge Management Challenges & Their Solutions

7 Biggest Knowledge Management Challenges & Their Solutions

Imagine the amount of data being generated every single day by your employees – it’s humongous, right?  This influx of information is making knowledge management systems increasingly important for organizations. It centralizes all business information, so your employees can work with minimum friction and maximum clarity.  While there are substantial benefits knowledge management brings to...
Self-Service Portals: A Comprehensive Guide

Self-Service Portals: A Comprehensive Guide

Is the never-ending ticket inflow degrading the quality of your support services and pushing customer satisfaction rates to an all-time low?  This is a common challenge that is urging most businesses to rethink their customer support strategies.  If you are sailing in the same direction, there is some good news for you!  A self-service portal...
How to Create Process Documentation in 6 Simple Steps

How to Create Process Documentation in 6 Simple Steps

Whether you are a small street-side store or a multinational company with a global footprint, efficient process management is crucial to keep all the complexities and chaos miles away from your business.   Right from selling a product to solving customer problems, every business function depends on several processes strung together.  Managing these processes is a...
9 Practical Tips to Implement Proactive Customer Service

9 Practical Tips to Implement Proactive Customer Service

Customer service, by default, revolves around the traditional concept of helping customers when they show up with a problem. There is nothing wrong with this approach except the fact that customers have to go through the frustrating process of emails and calls every time they encounter challenges.  Is this reactionary approach sufficient in today’s intensely...
Top 10 Nuclino Alternatives & Competitors 2023

Top 10 Nuclino Alternatives & Competitors 2023

Nuclino is a simple yet modern knowledge base software that offers an intuitive platform for your employees to collaborate and share knowledge.  The tool has many features that add to its popularity, like its clutter-free interface that doesn’t confuse newbies and its reliable search engine that displays results in no time.  However, Nuclino has its...