Knowledge Management Blogs

What is the first reaction of customers when help content doesn’t make sense?  “What a waste of time! I should have contacted the company directly.” There is a reason two-thirds of customers prefer self-service before approaching a company’s support staff. Customers think of self-service as the fastest medium to get the help they need. When...

Ever wondered why some companies rise to success sooner than others?  Besides stellar products and services, these market winners have one thing in common – they have understood the incredible importance of cross-team collaboration for long-term, sustainable success! Whether it’s about launching a new product in the market, devising a new policy, or building a...

Human errors are inevitable, and they can be detrimental to your business. Skip a step in the product development process, and you will end up with a defective product. Go wrong with the recruitment process, and you might lose talented candidates. Don’t follow the sales guidelines, and you will see potential customers switching to your...

Imagine the amount of data being generated every single day by your employees – it’s humongous, right?  This influx of information is making knowledge management systems increasingly important for organizations. It centralizes all business information, so your employees can work with minimum friction and maximum clarity.  While there are substantial benefits knowledge management brings to...

Is the never-ending ticket inflow degrading the quality of your support services and pushing customer satisfaction rates to an all-time low?  This is a common challenge that is urging most businesses to rethink their customer support strategies.  If you are sailing in the same direction, there is some good news for you!  A self-service portal...

Whether you are a small street-side store or a multinational company with a global footprint, efficient process management is crucial to keep all the complexities and chaos miles away from your business.   Right from selling a product to solving customer problems, every business function depends on several processes strung together.  Managing these processes is a...

Nuclino is a simple yet modern knowledge base software that offers an intuitive platform for your employees to collaborate and share knowledge.  The tool has many features that add to its popularity, like its clutter-free interface that doesn’t confuse newbies and its reliable search engine that displays results in no time.  However, Nuclino has its...