Knowledge Management Blogs

Popular Articles

Explained: The Difference Between User Guide & User Manual

Explained: The Difference Between User Guide & User Manual

Have you ever stared hopelessly at a new gadget or piece of technology, unsure how to use it? Well, we have all been there! Thanks to user manuals and user guides, the confusion and frustration are no more. They offer step-by-step instructions on how to assemble, operate, and troubleshoot products.  However, there has been some...
Technical Manual and User Manual: What’s the Difference?

Technical Manual and User Manual: What’s the Difference?

What good is that latest gadget on the shelf if its complexity feels like deciphering an ancient manuscript?  Well, according to the Harvard Business Review, 81% of all customers attempt to take care of issues themselves before reaching out to a live representative. Guides like technical and user manuals serve as the compass, helping users...
What Is a User Guide? Everything You Need to Know + Examples

What Is a User Guide? Everything You Need to Know + Examples

In the world of constantly evolving technology, it’s common to grapple with the functioning of a new device or software, desperately seeking guidance amidst a sea of buttons and options.  User guides could be the solution here! A user guide is a comprehensive document that provides step-by-step instructions on using a product or service effectively....
Step-by-Step Guide Examples & How to Create One + Templates

Step-by-Step Guide Examples & How to Create One + Templates

Whether you’re a frustrated novice or a seasoned pro, complicated tasks are inevitable.  Thankfully, there’s a clear and foolproof way to tackle complex tasks – step-by-step guides! These are like a roadmap to success, guiding you through even the most daunting projects with ease.  In this blog, we will explore some step-by-step guide examples and...
12 Best User Manual Creator Tools for 2024

12 Best User Manual Creator Tools for 2024

How do you choose from a variety of user manual creator tools out there? By evaluating their features, pros and cons, and matching them with your needs.  That’s what we will be doing in this blog. I have researched websites like Gartner, G2, and Capterra, attended product demos, and used most of these tools on...
How to Create a User Manual For Web Application

How to Create a User Manual For Web Application

In today’s digital age, web applications are omnipresent – from checking your Gmail inbox to storing files on the cloud using Dropbox, everyone has used web applications. A user manual for web applications is a friendly helper in this digital maze, simplifying the intricate workings of the application into understandable steps.  “When written and created...
A Guide to Operations Manual – What Is It & How to Create It

A Guide to Operations Manual – What Is It & How to Create It

Have you ever been around team members struggling to understand their roles, responsibilities, and processes within your organization? Well, I have been that member.  The lack of clarity and consistency in operations can hamper productivity and growth. But thankfully, operations manual software can save you a lot of frustration and chaos. “Operations Manual means a...
11 Best Technical Writing Examples & Samples for Insightful Technical Documents

11 Best Technical Writing Examples & Samples for Insightful Technical Documents

Have you ever been tangled in confusing product guides or tech jargon? You’re not alone!  Miscommunication, inconsistent processes, and operational chaos often surround the business landscape. This is why clarity becomes vital, and that’s where technical writing shines. “‘If you can’t explain it simply, you don’t understand it well enough.” – Albert Einstein Imagine the...
Operations Manual Templates & Examples to Help You Create Insightful Documents

Operations Manual Templates & Examples to Help You Create Insightful Documents

Imagine sailing a ship without a compass – lost, uncertain, and bound for rocky waters. Navigating a business without an operations manual can feel just like that.  Miscommunication, inconsistent processes, and operational chaos often become chores without an operations manual.  An operations manual is a detailed guidebook that provides employees with clear instructions on performing...
How to Write Insightful User Manuals for Software

How to Write Insightful User Manuals for Software

When customers use your software products, they might have a million questions swirling around their minds – “How do I get started?” “How does feature X work?” This is where a user manual for software can help them calm their nerves and receive instant answers.  A user manual guides end users to understand and navigate...