Knowledge Management Blogs

Are you looking for the best knowledge base software?  If YES, then your search ends right here.  Businesses today are struggling with the countless customer support tickets they receive every single day. This truckload of tickets often builds up frustration in agents, degrading the quality of support they provide.  What makes matters even worse is...

Using a product seems like an uphill task if there is no manual or documentation for assistance. This stands true, especially if customers are completely new to a product and do not have the slightest idea of how to use it.  If shooting questions to support staff via calls or emails is the only option...

Project management is an indispensable part of all business functions.  Be it design, marketing, development, or any other department –  their success depends largely on how smoothly each project is executed from start to finish. While employing a capable project management team is a must, you also need dedicated project documentation to keep your projects...

Since the outbreak of the pandemic, businesses have been forced to go fully or partially remote.  From face-to-face meetings to online video calls, a lot has changed in how companies operate today.   Although this new work setup has brought with it multiple benefits – higher productivity and lower absenteeism, it has also thrown daunting challenges,...

What is an Ecommerce Knowledge Base?  An ecommerce knowledge base is a go-to place where prospects and customers can find accurate answers to any questions they have about a company’s products, service, payment, refunds, and more. It is a comprehensive resource offering 24×7 access to necessary information customers need before, during, and even after the...

Do you know what makes big brands like Amazon, Apple, and Samsung exceptional?  Besides their high-quality products, what really makes people stick to these brands is how brilliantly they handle customer complaints.  Dealing with customers is an art that requires perseverance and patience, more than anything else. So, whether you are a month-old startup or...

What is the first reaction of customers when help content doesn’t make sense?  “What a waste of time! I should have contacted the company directly.” There is a reason two-thirds of customers prefer self-service before approaching a company’s support staff. Customers think of self-service as the fastest medium to get the help they need. When...

Standard Operating Procedures (SOPs) – As a business that values knowledge, you might have come across this heavy term multiple times.  But do you know what this term really means and why every business today is particular about their SOPs?  Let’s spill the beans! Standard Operating Procedures are the nuts and bolts of how a...